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Xstore 500 error on my second xstore site!!!

This topic has 30 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Olga Barlow

filmguerilla

Participant

May 11, 2022 at 19:12

Hi guys,

I just renewed my support. I hope someone could take a look on my website again.

The problem i’m getting with my second Xstore site is 500 errors / Slow loading especially when editing the site.. Eversince i launched this site i’m getting this but lately i’m tired of getting this error since the other Xstore site is not like this. the first one loads quick. no errors even using it simultaneously (open multiple pages etc).

I’m not sure what causing this problem but it’s there! If i use the site like loading 2-3 pages at the same time i will get 500 error. I had to wait before reloading it again. I guess my visitors are getting the same problem as well.

Like i said. I don’t have this problem on the first Xstore site that i made/manage.. Why i’m getting this from my second site? Almost same settings from the previous one… Can someone check this for me? It’s very annoying.

This site are always updated etc… Let me know what you need to check the site.

Please, contact administrator
for this information.

#323684 Copied Theme version: 1 WooCommerce version: 6.5.0

29 Answers

Rose Tyler

Support staff

May 12, 2022 at 07:45

Hello,

Contact your hosting provider to get more information about that. They should be able to guide you and tell you what happens. I suppose that you reach some server limit and it caused the problem.

If you are getting the 500 error in Customizer – Contact your hosting support to get help with the increase of SubstituteMaxLineLength. As a rule, this limit caused the 500 error of the Customizer. To be 100% sure provide us with the server error logs. There should be the error that explains what limit is reached.

Regards

#323702 Copied

filmguerilla

Participant

May 12, 2022 at 13:57

Contacted my hosting provider. They told me to contact you.

It’s very mysterious why this website is having problem but the first one is doing great.

They told me to contact you. It seems like the elementor and other major plugins is the culprit.

Edit: even your support site is having the same problem. 🙁

Please check private content

Please contact administrator
for this information.

#323725 Copied

Olga Barlow

Support staff

May 12, 2022 at 16:40

Hello,

Check your site now. Let me know if you face that 500 error again.

Regards

#323738 Copied

filmguerilla

Participant

May 12, 2022 at 16:44

Working on maintenance right now. trying to figure what is the problem. I deleted elementor and the site can take multiple stuff going.

By the way, what did you do to my website?

#323740 Copied

Olga Barlow

Support staff

May 12, 2022 at 16:50

Hello,

I removed the XStore core plugin and reinstalled that because the error log file displays that some core files of the plugin were missing. After that, I installed the Elementor plugin and checked the page editing and it was ok.

Regards

#323742 Copied

filmguerilla

Participant

May 12, 2022 at 16:56

Ok. im gonna test the site again. I’ve been having problem with this eversince it was launched. i hope this help. i’ll keep you updated…

thank you very much! renewing my support here is very worth it!

#323744 Copied

filmguerilla

Participant

May 12, 2022 at 16:59

lastly, should i still need to request this to my hosting provider?

If you are getting the 500 error in Customizer – Contact your hosting support to get help with the increase of SubstituteMaxLineLength. As a rule, this limit caused the 500 error of the Customizer. To be 100% sure provide us with the server error logs. There should be the error that explains what limit is reached.

#323745 Copied

filmguerilla

Participant

May 12, 2022 at 19:09

Hello,

Still experiencing this problem. 🙁

https://prnt.sc/DYf8FtsYjoDc

#323754 Copied

Olga Barlow

Support staff

May 13, 2022 at 13:40

Hello,

Tell me your actions to reproduce the mentioned issue.

Also, I see that third-party plugins generate the fatal errors https://prnt.sc/Lcxa-qIb96jq
So, could you, please, contact plugin authors about this?

Regards

#323806 Copied

filmguerilla

Participant

May 16, 2022 at 05:33

Hello Olga,

I got a response from my hosting.

https://prnt.sc/B_ybDUcA7cVV

They added the SubstituteMaxLineLength

It seems like one or more scripts are eating up CPU usage on this website.

I’ll make an observation this week. I’ll also try to contact Yoast. Elementor also has problem with my site.

If you notice, the site is loading too slow compare to showcasecarpet which is almost identical to onthecornermanila. Right now i just loaded the site on my browser and this is the usage. https://prnt.sc/74nTiQILG6Ic 🙁

#323956 Copied

filmguerilla

Participant

May 16, 2022 at 05:58

Tried deactivating YOAST right now. will keep you updated

#323957 Copied

Olga Barlow

Support staff

May 16, 2022 at 11:46

Hello,

Ok, thank you. Let us know about the results.

Regards

#323987 Copied

filmguerilla

Participant

May 20, 2022 at 01:26

Hi Olga,

Site seems to be loading faster than before. But still observing.

I reinstalled the yoast seo plugin. it seems like there is a complict with JSON on the theme? This might be the culprit why my site is loading so slow and eating lots of resources when installed. Can you check for me please?

Thank you very much!

Please check private content

Please contact administrator
for this information.

#324253 Copied

filmguerilla

Participant

May 20, 2022 at 02:34

UPDATE.

I’ve been able to fix YOAST plugin. will still make an observation.

The Yoast SEO plugin is having complict with my SSL plugin. Now it’s fix. Hope the site will run much faster. I’ll keep you updated.

#324254 Copied

Olga Barlow

Support staff

May 20, 2022 at 12:00

Hello,

Ok, sure.

Regards

#324289 Copied

filmguerilla

Participant

May 24, 2022 at 13:45

HI Olga,

Just an update after updating Xstore and plugins today. Encountered 500 error a few times. 🙁

Please see private content

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for this information.

#324505 Copied

Olga Barlow

Support staff

May 24, 2022 at 17:44

Hello,

What errors in the server error logs do you get while facing 500 errors. Because statistics screenshot gives us nothing, the only error log is important.

Regards

#324515 Copied

filmguerilla

Participant

May 25, 2022 at 05:09

Here.

This is the last error i think.

Please contact administrator
for this information.

#324539 Copied

filmguerilla

Participant

May 25, 2022 at 05:21

Changing PHP version would ease this problem?

#324540 Copied
Tagged: 500 error, second site, themes, woocommerce, wordpress, xstore
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