Elementor Pro not works after Update XStore Theme and Core V.4.1.5

This topic has 15 replies, 5 voices, and was last updated 1 year, 10 months ago ago by Olga Barlow

  • Avatar: new face Media
    new face Media
    Participant
    May 11, 2022 at 17:47

    Hi, since the last update the Elementor Pro Editor doesn’t load anymore. If I deactivate the Xstore Core then the Elementor Pro loads again. I tried to switch Elementor to an earlier version but it still doesn’t work. I really need help to get Elementor running again.

    14 Answers
    Avatar: spang
    spang
    Participant
    May 11, 2022 at 18:13

    I am having same issue. Since downloading new update, elementor is not working. When I open page, elementor is stuck at loading while page is visible.

    Please guide on what could be issue.

    Avatar: Calzado 70
    Calzado 70
    Participant
    May 11, 2022 at 18:28

    ¡Same problem here!

    Wordpress: 5.9.3
    Theme version: .8.1.5
    WooCommerce version: 6.5.0
    Elementor version : 3.6.5
    XStore Core: 4.1.5

    “When I open page, elementor is stuck at loading while page is visible”

    When I disable XStore Core, Elementor works fine, which means that the error is generating it XStore Core.

    Please, 8theme help us to fix it.

    Avatar: new face Media
    new face Media
    Participant
    May 12, 2022 at 08:26

    I was just trying to find out which plugins are having problems after the update. If I disable “Germanized for WooCommerce” and “Ultimate Post Kit” I can get back into the Elementor Editor. If both are active, it doesn’t work.This only works with Elementor 3.6.4. If I update Elementor to 3.7, it still doesn’t work even with deactivated plugins.
    Please support us as soon as possible!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 12, 2022 at 15:42

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your sites? We’ll check and help you.

    Regards

    Avatar: Calzado 70
    Calzado 70
    Participant
    May 14, 2022 at 01:22

    Please help, Elementor still not working since the update of the latest version of “XStore Core”…

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2022 at 07:08

    Hello, Calzado70

    Please provide correct wp-admin access – https://prnt.sc/pzcfTVHMgZTX

    Regards

    Avatar: Calzado 70
    Calzado 70
    Participant
    May 16, 2022 at 15:19

    I already did, in the last message.

    Sent again, thanks…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 16, 2022 at 18:09

    Hello,

    What exactly does not work? Provide us with link to the page with the issue, please. Because it works for me https://prnt.sc/nCSYovHiR8T7

    Regards

    Avatar: Calzado 70
    Calzado 70
    Participant
    May 16, 2022 at 20:48

    Hi,

    Elementor doesn’t load, on any page edited with Elementor it doesn’t load.

    I send a video of the error.

    Please contact administrator
    for this information.
    Avatar: Calzado 70
    Calzado 70
    Participant
    May 16, 2022 at 21:18

    Maybe the error is when I try from the Firefox browser, with chrome if it works.

    Avatar: new face Media
    new face Media
    Participant
    May 17, 2022 at 07:41

    Hi, see private Content. Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 17, 2022 at 10:33

    Hello, @new face Media

    Memory limit is the reason of the issue https://prnt.sc/_BSI-tTdKydC
    Check the list of plugins that you use and disable plugins that you don’t really need because every additional plugin uses PHP memory.
    Also, contact your hosting provider and increase the PHP memory limit to 512M.

    Regards

    Avatar: Calzado 70
    Calzado 70
    Participant
    May 17, 2022 at 18:21

    Thanks for your help, I will.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 18, 2022 at 13:28

    Hello,

    You are welcome.

    Regards

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