Animalshop and the customer no email from Xstore now

This topic has 21 replies, 4 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2022 at 09:48

    Once the customer has purchased an item then for animalshop and the customer no email from Xstore now
    what has gone wrong?
    regards Renè

    Please, contact administrator
    for this information.
    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2022 at 11:22

    Hello,

    Emails are sent when our Emails Builder is disabled?

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2022 at 11:25

    I do not know
    do not know where I see this and disable it

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    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2022 at 11:26

    You have access to the page

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    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2022 at 11:29

    Yes then comes the nor jers Xstore is disabled

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    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2022 at 11:44

    As soon as I activate the Xstore Email builder, no email will arrive

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2022 at 16:11

    Hello,

    Edit et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php file and find

    public function remove_wc_style() {
    		__return_empty_string();
    	}

    replace by

    public function remove_wc_style() {
    		return '';
    	}

    Try after that.

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2022 at 17:39

    Can you show me where I do that ??

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    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2022 at 07:16

    Hello,

    Connect to your server via FTP software (FTP access you can get from your hosting provider), go to wp-content/plugin/et-core-plugin/packages/woocommerce-email-template-customizer/includes folder, edit email-render.php file, as was mentioned by Olga.

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 14, 2022 at 10:13

    Ok I’ll try again
    I can not figure it out YOU CAN SHOW ME how I do

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    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2022 at 13:47

    Hello,

    Provide us with temporary FTP access

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 14, 2022 at 14:22

    Support login

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2022 at 14:50

    No, we need FTP access – FTP host, FTP username, FTP password, FTP port. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 15, 2022 at 18:25

    Here is the info

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    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 16, 2022 at 09:11

    or

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    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 16, 2022 at 09:20

    Have found and fixed it and that should work now
    Renè

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 16, 2022 at 11:42

    Hello,

    I see that you repaced the code. So, does everything work ok for you?

    Regards

    Avatar: gmnl
    gmnl
    Participant
    May 17, 2022 at 08:20

    Can you please help me aswell. I have the same problem and i cannot get it to work. at this moment i am loosing a lot of money because i get 0 orders.
    Please please please help

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    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 17, 2022 at 12:08

    Hello, @gmnl

    Replaced. Check now.

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 18, 2022 at 20:45

    yes thanks Olga 🙂

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2022 at 06:25

    Hello @AnimalShop,

    You’re welcome! Have a nice day!

    Regards

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