Forum Replies Created

Viewing 30 posts - 5,761 through 5,790 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 11, 2021 at 09:40

    Hello,

    Take our apologies for the delay in answering.
    We removed Legenda, Royal and WooPress from TF because we started to sell them on 8theme.com https://www.8theme.com/#price-section
    If you bought the theme on ThemeForest you still have access to theme and plugins from the Downloads area of your 8theme account https://www.8theme.com/downloads.

    The latest version of the theme supports WP 5.8. If you faced any compatibility issues just let me know and we’ll check them in more detail.

    Legenda 4.3.2 is the latest version available at this moment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 18:36

    Hello,

    I use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to clear the browser cache. And it’s enough for me to check the header changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 18:34

    Hello,

    Because you enabled Canvas layout https://prnt.sc/1mdcy7i that meant that all the sections are disabled and only Elementor content is displayed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 18:07

    Hello,

    Provide us with working FTP access to your site. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 18:06

    Hello,

    I enabled separate cache for the mobile device in the cache plugin settings and clear the cache.

    I removed the Newsletter element from your header content using the header builder. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 18:02

    Hello,

    I don’t see that path on your FTP. Please, upload error log file here https://dropmefiles.com/ and provide us with link.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 17:59

    Hello,

    What exactly can’t you change in header settings? Could you, please, explain in more detail and provide screenshots of options that do not work for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 17:57

    Hello,

    We have added full-width mega menu option in the 8.0.4 update, so, you’ll be able to enable that option and remove custom CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 17:55

    Hello,

    Because you use CDN cache and all the styles are cached https://prnt.sc/1mcvv01
    Disable CDN if your site is under development or enable Dev mode in CDN settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 17:51

    Hello,

    Theme updated. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 17:48

    Hello,

    Yes, because the WooCommerce session expired. WooCommerce session timeout is not related to the theme but to the WooCommerce plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 16:44

    Hello,

    1) I replaced the element that you used on the My account page with the default WooCommerce shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-7 and there is no warning message there.

    2) Contact your hosting provide and ask if they block any outgoing connections/requests.
    Provide us with FTP access to your site to check the issue with Instagram in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 16:18

    Hello,

    Keep Theme Options > Speed Optimization > Remove Query Strings From Theme Static Resources option disabled. It looks that Elementor uses Query Strings to clear the cache if you use the preview option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 16:17

    But if you disable Cart Fragments then number of items in mini cart won’t be updated if you add to cart on other browser tab, take it into account. And you may face issue when you have 4 items in cart but mini-cart counter displays 3 only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 16:15

    Hello,

    I suppose it’s the same. We did not study plugin that you mentioned.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 16:11

    Hello,

    We don’t show login via socials on the checkout at this moment because it has compatibility issues with the checkout process. But we are working to improve that and add option to show this on the checkout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 16:09

    Hello,

    Try now. We made some improvements. Before it imported only header structure, not styles.
    If you need to change the header bg color and text color you can easy to do this using header section options https://prnt.sc/1mbg2sn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 15:45

    Hello,

    1) Check now, please. Use the custom icon option https://prnt.sc/1mb237n
    2) Are you talking about these arrows https://prnt.sc/1mb3lyb ? Check now.
    3) Are you talking about this input https://prnt.sc/1mb4dre ? What result do you want to achieve? Could you, please, provide us with the screenshot and we’ll send you custom code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 14:47

    Hello,

    You can create any custom grid layout (WPBakery > Grid builder) and then use Post Grid or Post masonry grid element and choose the custom grid https://gyazo.com/259862637d144d78e49226747f76e608 or use Products element and choose the custom layout https://prnt.sc/1makwo0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 14:33

    Hello,

    1) Change the search text to main language go to Theme Options > Header builder > Search https://prnt.sc/1m9zli2
    2) Go to Theme Options > WooCommerce > Cart page > Empty cart page https://prnt.sc/1ma0axk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 14:07

    Hello,

    I don’t see difference https://gyazo.com/efbac332ce7814a030efb1a66d21de68
    Provide us with the screenshot and link to page where font-size is wrong and where it’s correct.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 14:07

    Hello,

    I don’t see difference https://gyazo.com/efbac332ce7814a030efb1a66d21de68
    Provide us with the screenshot and link to page where font-size is wrong and where it’s correct.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 14:02

    Hello,

    W3 Total cache plugin is a free plugin https://wordpress.org/plugins/w3-total-cache/
    It’s not the premium plugin, so you should be able to update that from Dashboard > Updates once the new plugin version is released. At this moment 2.1.6 version is the latest available version of this plugin if you check the official plugin page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 13:58

    Hello,

    Did you copy woocomerce templates from the WooCommerce plugin or from parent theme?
    Did you copy these files just to translate texts? Why don’t you use theme and plugin translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 13:52

    Hello,

    In the latest update we use placeholders to show on the page till the user scrolls the page and then images loading to speed up the page loading time. You can change the images loading type to LQIP if you don’t like Lazy load effect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 13:48

    Hello,

    Could you, please, tell me the order number of that subscription to check the activity log?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 13:18

    Hello,

    1. Edit plugin settings (home page, footer etc) to display the necessary information https://www.8theme.com/documentation/xstore/amp-plugin/
    2. Sorry, don’t understand how do you try to translate the logo? Logo is the image not text to translate that. Provide screenshots for better understanding.
    3. I suppose AMP extension for the W3 Total cache should be enabled if you want to display AMP version with the cache plugin.

    I don’t see any double logo for the product https://prnt.sc/1m92pcv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 11:16

    Hello,

    Provide us with link to your site and temporary WP Dashboard access. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 11:13

    Hello,

    Fixed with the below custom

    .filter-wrap .filter-content {
        flex-wrap: wrap;
    }

    Check your page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 10, 2021 at 10:30

    Hello,

    The user does not have permission to check the settings https://prnt.sc/1m6s7ld Please, change permissions to admin to allow us to check the problem.

    Regards

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    Viewing 5,790 results - 5,761 through 5,790 (of 30,337 total)
Viewing 30 posts - 5,761 through 5,790 (of 30,337 total)
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