I have problems with my account page - by Ale McAllister

This topic has 6 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Ale McAllister
    Ale McAllister
    Participant
    August 9, 2021 at 02:50

    Hello, I open my store and I see this problem on this page
    https://prnt.sc/1lbvg58
    And that
    https://prnt.sc/1leprdb
    In the Instagram widget …
    I don’t understand what happened.

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 9, 2021 at 16:04

    Hello,

    Provide us with WP Dashboard access to your site to check the settings you use.

    Regards

    Avatar: Ale McAllister
    Ale McAllister
    Participant
    August 9, 2021 at 17:28

    Hello Olga, thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2021 at 16:44

    Hello,

    1) I replaced the element that you used on the My account page with the default WooCommerce shortcode https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-7 and there is no warning message there.

    2) Contact your hosting provide and ask if they block any outgoing connections/requests.
    Provide us with FTP access to your site to check the issue with Instagram in more detail.

    Regards

    Avatar: Ale McAllister
    Ale McAllister
    Participant
    August 10, 2021 at 22:11

    Hi, here are the data for access to ftp.
    Thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2021 at 20:45

    Hello,

    Can’t connect to your FTP https://prnt.sc/1mzvmdy
    Did you contact your hosting support about blocking outgoing connections/requests? What did they answer?

    Regards

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