Forum Replies Created

Viewing 30 posts - 5,491 through 5,520 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 13:46

    Hello,

    It looks that you disabled the slider section somewhere in the Elementor section settings https://prnt.sc/1rknf66
    Provide us with WP Dashboard access to check the settings you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 13:19

    Hello,

    What is the FTP password? We need to connect to your FTP to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 11:43

    Hello,

    1) Add the below code to Theme Options > Custom CSS

    .archive .woocommerce-breadcrumb .title {
        display:none;
    }

    2) Once you click the next page theme makes Ajax request to your DB to get the list of products. So, the speed of the results depends on your DB structure and server response time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 11:24

    Hello,

    1) This option caused the issue with the minicart https://prnt.sc/1rk8j15
    Once I disable this option cart works fine.
    2) We have made some improvements in /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/categories.php Check now.
    3) Do you mean that you want to show a small excerpt and “Read more” link at the end to allow the user to see full text once he clicks that link? There is no such option in our theme by default. You can implement this by additional customization and use this solution for example https://www.w3schools.com/howto/howto_js_read_more.asp

    I have made an example here https://italceramic.ro/categorie-produs/placi-ceramice/ and added custom script in Settings > Insert Headers and Footers.

    <script>
    jQuery(document).ready(function () {
      var excerpt_shown = false;
      jQuery('#myBtn').on('click', function() {
        if ( excerpt_shown ) {
          $(this).text('Citeste mai mult');
          $('#more').hide();
          $('#dots').show();
          excerpt_shown = false;
        }
        else {
    		$(this).text('Citeste mai putin');
          $('#more').show();
          $('#dots').hide();
          excerpt_shown = true;
        }
      });
    });
    </script>

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 10:33

    Hello,

    I have enabled page cache and see that JS modification is enabled and your site works fine. Log in to your Cloudflare account to allow us to clear CDN cache https://rocklic.com/wp-admin/options-general.php?page=cloudflare#/login and provide us with link to page where you have the mentioned error to check it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 10:07

    Hello,

    You have created multiple templates for the single product https://prnt.sc/1rk5ip8 and need to edit the last one to make changes https://prnt.sc/1rk5gmx or remove additional templates and edit the default one then.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 8, 2021 at 09:32

    Hello,

    We are very sorry that you feel this way. We do really want to help.
    Reset of theme options to default settings usually happens because of the DB manipulations. So, we recommend doing Theme Options backup (Theme Options > Import/Export > download export file to a safe place) and use this in case you face reset.
    Images were physically missing on the path that was used in the DB, it’s not related to the theme but to your WP and DB. So, if you upload images to correct folders depending on the path you have for the missing files in the console you’ll get them back. Unfortunately, I can’t check your site now because you changed access.

    Also, you can try to make backups using the Duplicator plugin. It makes a copy of the site correctly and allows you to restore the copy without such errors.

    Let me know if I could help you with anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 24, 2021 at 14:06

    Hello,

    1) First of all, contact your hosting provider and ask to reduce the server response time http://prntscr.com/1qgw8gb
    2) Why do you use such many additional sections for the mobile http://prntscr.com/1qgwf1h Every additional section (with images and products) slows down the home page because it’s loaded for both desktop and mobile and hidden with the Elementor CSS only http://prntscr.com/1qgwhnx
    3) You use a lot of third-party plugins that call a number of additional styles and scripts http://prntscr.com/1qgwitz Check the list of plugins and disable unnecessary plugins to reduce the page size.
    4) Try the NitroPack plugin to optimize page speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 24, 2021 at 13:21

    Hello,

    We did not get FTP but we were able to update theme via Dashboard. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 24, 2021 at 13:00

    Hello,

    Take my apologies for the delay in answering. We are trying to log in but can’t http://prntscr.com/1qgusmi

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:28

    Hello,

    It’s ok if WooCommerce plugin is up to date https://prnt.sc/1qg5j11 Also, you can enable old widget styles from Theme Options > General > enable old widgets option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:22

    Hello,

    Added the below code to custom CSS

    #payment .payment_methods .wc-credit-card-form.wc-payment-form label {
        width: 100%;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:17

    Hello,

    Go to Theme Options > Speed optimization > keep Static Blocks Cache option disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:14

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. Also, provide with access to customer account to check the issue and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:11

    Hello,

    You can disable variation swatches on grid from Theme Options > WooCommerce > Shop elements > Variation swatches > show swatches on grid > choose disable.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:09

    Hello,

    Looks that this is WooCommerce plugin compatibility issue https://generatepress.com/forums/topic/is-gp-library-site-shop-php8-ready/ We can do nothing in this case. Contact WooCommerce plugin support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 22:00

    Hello,

    Provide us with WP Dashboard access to your site, please. We’ll check the settings to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:59

    Hello,

    Provide us with WP Dashboard access, please, to check the mentioned issues in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:57

    Hello,

    WooCommerce does not have such option by default. You can use the WooCommerce Checkout Manager plugin to edit WooCommerce checkout fields.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:55

    Hello,

    Go to Products > edit that product and make sure that reviews are enabled for this product in the product settings https://prnt.sc/1qg4dhp
    If it does not help then provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:52

    Hello,

    I see. Provide us with FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:47

    Hello,

    Provide us with WP Dashboard access to check the issue and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:46

    Hello,

    You can update theme manually via FTP https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    What error do you get while updating theme via Dashboard?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:45

    Hello,

    To disable vertical header go to Theme Options > Header builder > vertical header > disable it.

    1) Go to Theme Options > WooCommerce > Shop > Product styles > disable categories and ratig checkboxes.
    2) Do you want to add that block on the simple page or on the single product page or on the shop page? Provide screenshot of where exactly you want to add that for better understanding.
    3) Do you want to edit the top area before the products? Enable Elementor for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ Then go to Statick blocks > edit shop page block using Elementor. If you want just to remove that block then go to Theme Options > WooCommerce > Shop > Product page layout > remove static block shortcode from the shop page banner area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:38

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 21:37

    Hello,

    1) Do you use a built-in single product layout or created using a single product builder?
    2) Use theme and XStore translation files to translate that https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    3) Do you want to add that button on the single product? Do you want to add link to the contacts page or get the popup while using clicking the button? Could you, please, provide us with WP Dashboard access to check the single product layout that you use and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 17:03

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 17:02

    Hello,

    1) If you set the font in theme settings it writes path to font in the settings file. So, if you change the server you may face issue with fonts. To fix that you need to remove fonts from the wp-content/fonts folder and reset them in theme options again and save the settings. It will overwrite the previous path with the new one.

    2) It’s not our theme option, so we can do nothing with this. Contact FB support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 16:57

    Hello,

    You can’t use our theme if you got the refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 23, 2021 at 16:50

    Hello,

    Go to Appearance > Widgets.

    Regards

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Viewing 30 posts - 5,491 through 5,520 (of 30,391 total)
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