Theme options cannot load - by vietvuong139

This topic has 11 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: vietvuong139
    vietvuong139
    Participant
    August 20, 2021 at 12:45

    Hello:

    The theme options function worked for a bit. and then it cannot load.

    When I tried switching to the child theme, it worked for a while, and then it stopped working. I switched back to the main theme, it also worked for a while and then stopped working. Now both of them don’t work – the theme options.

    I have contacted our hosting provider. They said if I disable Xstore core plugin, I will be able to access theme options, which is true but it’s a required plugin. They also want to ask you if we need to activate Extension PHP to use this plugin?

    Anyway, I have provided temporary wp-admin access. Looking forward to hearing from you.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 20, 2021 at 13:05

    Hello,

    Thanks for contacting us.
    Please provide FTP access (FTP host, FTP username and FTP password) , so we can check the problem more deeply.
    Do you have a server error log?

    Regards

    Avatar: vietvuong139
    vietvuong139
    Participant
    August 20, 2021 at 13:08

    Yes, I have this log error:

    2021-08-20 15:12:31.394594 [NOTICE] [1153158] [T0] [10.125.125.145:57188#APVH_thaiduonggia.com] [STDERR] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home/thaid579/public_html/wp-includes/functions.php on line 4979

    2021-08-20 15:12:31.394582 [NOTICE] [1153158] [T0] [10.125.125.145:57188#APVH_thaiduonggia.com] [STDERR] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home/thaid579/public_html/wp-includes/functions.php on line 4979

    Please see the FTP access in private content.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 20, 2021 at 13:16

    Is your server Nginx or Apache?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 20, 2021 at 13:39

    Also, do you have a limit on max_body_size on your server?

    Regards

    Avatar: vietvuong139
    vietvuong139
    Participant
    August 20, 2021 at 15:16

    My hosting provider told me that they are using Litespeed and max_body_size is unlimited.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 20, 2021 at 15:45

    Thanks for the reply. I’ve passed your problem to our developers. You will be informed once I get any news from them. Please be patient and do not change access.

    Regards

    Avatar: vietvuong139
    vietvuong139
    Participant
    August 21, 2021 at 02:32

    Thank you, I will wait for your response!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 23, 2021 at 10:38

    Hello,

    Did you change access to FTP and WP Dashboard?

    Regards

    Avatar: vietvuong139
    vietvuong139
    Participant
    August 23, 2021 at 11:16

    Hi:

    I have issued a refund, but I know you have worked on the problem. Now I’m having a problem restoring the website related to lscache folder. Could you let me know changes that you have made?

    Thanks,
    Vuong

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 23, 2021 at 16:57

    Hello,

    You can’t use our theme if you got the refund.

    Regards

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