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Update failed - by Dash - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Dash

Dash

Participant

August 23, 2021 at 13:20

Hi, we can’t update the Store from Dashboard to 8.0.5 version and the XStore Core plugin to 4.0.5. Please, give us a link to download the zip file or suggest something to solve this problems.

#299607 Copied Theme version: 8.0.4

6 Answers

Olga Barlow

Support staff

August 23, 2021 at 21:46

Hello,

You can update theme manually via FTP https://xstore.helpscoutdocs.com/article/63-theme-update
What error do you get while updating theme via Dashboard?

Regards

#299673 Copied

Dash

Participant

August 24, 2021 at 10:40

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#299755 Copied

Rose Tyler

Support staff

August 24, 2021 at 10:44

Hello,

This issue appears if you try to update theme on other domain where it was activated (as a rule after migration from dev to production or after using nulled theme).

Try to deactivate and activate theme using your purchase code and then IMPORTANT: go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09
You may try to update theme after that and you should not face any issue.

Regards

#299758 Copied

Dash

Participant

September 1, 2021 at 19:52

Thank you, we still can’t update the Store to 8.0.5 version. Please, give us a link to download the zip file.

#300936 Copied

Rose Tyler

Support staff

September 2, 2021 at 07:22

The latest version can be downloaded from ThemeForest, enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content. You can download the entire theme package with all additional files, or download the theme’s .zip file directly.

Regards

#300965 Copied

Dash

Participant

September 2, 2021 at 09:09

Thank You!

#300988 Copied
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