This topic has 9 replies, 4 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow
Hi,
After the last update single product plug on is not working. Default template is changed a basic layout (not niche theme template). The one I duplicated from previous default template can not be published. I save it and publish it but still default remains active.
Thank You
Hello,
Please set administrator role for the user, so we can access the Dashboard, Theme Options, and so on.
Describe your problem in more detail and provide some screenshots for a better understanding. Use Gayzo or Lightshot screenshot tools to make and share screenshots.
Regards
Hi,
Administrator role set.
After the last update both header and product builder is not performing well. I am creating new template and setting it to all products but still it reads the default template. When I publish new template is not highlighted. Default template is highlighted.
Hello
We see your website single product page and it is working accordingly. Kindly check your website on a different browser or system.
John Holden
Hi,
No it is not working properly. I checked it on a ipad, another mac pro and 2 different PC’s. Just to confirm. Please see photo1. It doesn’t have “share” text. Title ends together with the description. It finishes aligned. These are the settings.
Please check photo 2 from another computer in another office. It has “share” text. Title is ending before the page ends. It is not aligned with description box.
I managed to do some changes such as price text colour by only duplicating the template publishing new one and deleting the old template.
Hello
On one picture a edit screen and other one is actual site so check your website with view url not with edit screen. We still don’t see any issue in your product single page we are also sharing a highlighted screenshot form our system where single product page is working according to your given setting.
John Holden
HI,
I am positive that smart product builder and header builder has problems
Hi,
The link you sent does not have a screenshot from my website. I don’t know whose website it is.
I am aware that I am sending you the edit screen + actual site for you to compare setting is not populating after I publish. Do you really think that I don’t know the difference between edit screen and actual url? By the way actual url and the setting page must be same because those are the settings I wanted and published.
Did you compare them “setting page shows – social icons without title”
Url page (that page taken from a computer via Microsoft remote access after cleaning the cache”)? – social icons with title”
Only the default template is highlighted with green. I can not click and select other templates.
Similar problem happened at previous update of the theme and Olga solved the problem.
I did set the photo to be smaller, title as all capitals, social title off.
When I duplicate the fbetemplate, it resets all of the previous settings saved and supposedly published by me. It duplicates not the fbetemp but the default template. Only this is enough to understand there is a problem. Did you log in and check the website?
Hello,
You have created multiple templates for the single product https://prnt.sc/1rk5ip8 and need to edit the last one to make changes https://prnt.sc/1rk5gmx or remove additional templates and edit the default one then.
Regards
The issue related to '‘Single Product Viewer’' has been successfully resolved, and the topic is now closed for further responses