Hello,

We don’t have a special email for these purposes. So, you can use any email you want and provide us just with a username and pass.

Regards

Hello, @Sonia

Could you, please, provide us with WP Dashboard access to your site. We’ll check the settings that you use.

Regards

Hello,

Find the below code in your Theme Options > Custom CSS

.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
}

and replace with the following

.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
    width: 100%;
}

Or remove custom code related to your products page at all.

Regards

Hello,

Answered here https://www.8theme.com/topic/responsive-2/. There is no need to duplicate your questions. We have a lot of requests these days, so additional topics do not speed up the support process instead slows it down.

Regards

Hello,

In this case, provide us with correct WP Dashboard access to your site to check the issue in more detail.

Regards

Hello,

It’s ok. That plugin also uses the Kirki framework and that’s the problem. Cause changing names is not really easy for Kirki, but developers looking for a workaround.

Regards

Hello,

Header areas full width you can disable in the Header builder settings https://prnt.sc/1t8k7sz
You can change bg size using Revolution slider settings https://gyazo.com/cce399dbc28d2f8424de5405c0d5b9f0
If you want to get categories with the subcategories you can manage that from Products > Categories > edit categories and choose the Parent category.
To add widgets to the shop sidebar go to Appearance > Widgets > add the necessary widgets like Price filter, brands filter etc to the Shop sidebar widget area.

Regards

Hello,

Take our apologies for the delay in answering. Could you please enable Storefront theme and check the issue with the default Storefront theme? Do you have the same problem?

Regards

Hello,

This issue can’t be fixed because it’s also related to server settings. So, just keep option disabled.

Regards

Hello,

I added custom code for the slider to the page custom CSS. To enable pointer events edit page custom CSS and remove cursor: pointer style, keep only transform style.

Regards

Hello,

The easiest way to do this is to add the HTML image tag directly in the WooCommerce settings for the BACS title. The Direct Bank Transfer payment method is also known as BACS. Go to WooCommerce –> Settings –> Checkout tab. Click BACS. On this BACS settings page, the Title field should say something like “Direct bank transfer”. Add your image element into the Title field, after “Direct bank transfer”.

For example, change “Direct bank transfer” to:
Direct bank transfer <img src="URL_OF_YOUR_IMAGE" alt="bank transfer icon">

Or you may try to add the image by additional customization using PHP functions and WooCommerce filters if you have PHP skills.

Regards

Hello,

Take our apologies for the delay in answering. We have a lot of requests these days.
Check your site now.

Regards

Hello,

Go to Theme Options > General > enable WPBakery Responsive CSS Box-Module option and then you’ll be able to set the different paddings for the columns and rows. Unfortunately, Empty space element does not have the option for the responsive. You may try vw unit to make your space depends on the device width.

Regards

Hello,

1) Because you enabled the option to display tabs in the column next to the image instead of the full-width tabs under all the information. Go to Theme Options > WooCommerce > Single product > Tabs > manage the position of your tans and their type if you need.

2) Our theme comes bundled with the YITH Wishlist plugin. And we created header elements for that plugin. If you want to use WooCommerce Wishlist plugin then contact the plugin author to get help with the plugin settings.

Regards

Hello,

Provide us with WP Dashboard access to your site to check the issue and help you.

Regards