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Viewing 30 posts - 5,101 through 5,130 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 16:24

    Hello,

    Contact your host’s support and ask them for assistance in identifying any extensions or processes that are acting as resource hogs. Sometimes, a specific component or plugin consumes lots of resources due to sloppy programming, and you’ll want to delete or uninstall the plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 16:16

    Hello,

    1) Enable Elementor page builder for the Static blocks in the Elementor settings https://www.8theme.com/documentation/xstore/support/static-blocks/

    2) Translate XStore theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 16:14

    Hello,

    I checked the home page and don’t see any problems https://gyazo.com/6e2788a40350760ffa98ccda9194693c
    What exactly is wrong with home page? Could you, please, provide us with the screenshot for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 16:11

    Hello,

    As I can see you use the latest version of XStore theme https://prnt.sc/1tgzsfg So, have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 16:06

    Hello,

    You are welcome.
    3) List of categories is exactly the same you have in Products > Categories https://prnt.sc/1tgz3l0 If you want to change the order of categories then edit categories there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 15:57

    Hello,

    I removed additional single product templates if you don’t need them. Header HTML block is ok now as I can see https://prnt.sc/1tgxxuf

    There is request a quote button and popup https://prnt.sc/1tgy3m6

    So, tell me what single product layout are you trying to achieve?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 14:59

    Hello,

    Could you, please, tell me your actions before you get this error in the log file to reproduce that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 14:46

    Hello,

    Issue on the home page was caused by the custom code https://prnt.sc/1tgoy5j I have removed that. Check now.

    Check also “buy now” button. Is it ok for you now?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 14:31

    Hello,

    Is it the YITH search plugin? Contact plugin developers to get help with their element. We are able to help only with our theme setting.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 14:28

    Hello,

    We can’t connect to your FTP using credentials that you provided https://prnt.sc/1tgo7u1
    Are you sure that you provided FTP? Because it looks like WP Dashboard access, not FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 14:24

    Hello,

    1) You had 2 headers https://prnt.sc/1tgmi6p One for all the pages and another one for the home page only. I removed the home page header.

    2) I have changed the footer logo and it works https://prnt.sc/1tgn5vo . To edit footer go to Static Blocks > edit footer static block using Elementor page builder.

    3) Edit Socials static block and change the color https://prnt.sc/1tgnhbm Edit Coffee – slider services block to change services.

    4) It’s ok https://prnt.sc/1tgnr6j

    I suppose issues were related to Multiple headers. You missed that the additional header was created and edited only the default header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 14:02

    Hello,

    Contact your hosting provider to get the server error log. You can use https://dropmefiles.com/ to share file with us.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 13:03

    Hello,

    The problem appears on the category page only. You provided a link to the shop page on our demo. On the shop page, it works on your site too.
    If you check the category page on our demo you’ll see the same https://xstore.8theme.com/demos/2/home-decor/product-category/rug-decor/?et_per_page=6

    So, if you want to show category description on the pagination page you need to contact WooCommerce support because it’s related to plugin code https://prnt.sc/1skm58v
    https://github.com/woocommerce/woocommerce/blob/0a857088f994def1aca6f3feb3e4a4af964b225f/includes/wc-template-functions.php

    We can do nothing with this from our side, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 12:41

    Hello,

    I see that you use third-party plugins for role editing and user import. That could be the reason of the issue. I have removed the mentioned user and created it again and seems the home page is ok now. Check from your side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 11:26

    Hello,

    To add languages to the header next to the menu use Widgets element https://prnt.sc/1tg32en and choose the widget area you want to display. In the Appearance > Widgets > Left side top bar area > add the language switcher widget.

    As I know Polylang won’t offer multiple currency options but it would be better for your to clarify that from the plugin author. If they don’t have such option then you will need an additional plugin to get multicurrency on your site.

    Edit Cross-sell products and change border-color according to your needs in the Single product builder settings https://prnt.sc/1tg3wc7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 10:20

    Hello,

    Copy etheme_byline function from xstore/framework/post-types/post-functions.php to your child theme functions.php and edit that according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2021 at 10:09

    Hello,

    Thank you.
    We have checked issues related to theme settings.
    Low contrast error you get at the slider slide https://prnt.sc/1tfvgif
    Validator w3 CSS errors related to Elementor plugin styles https://prnt.sc/1tfv49g So, contact Elementor plugin to find out if they could fix them.
    To fix duplicate ID error go to Appearance > Menus > create separate menu for the mobile and then go to Theme Options > Header builder > Mobile menu > choose newly created menu there. Save settings, check the site again.

    Regards
    Padding can’t be negative, be attentive https://prnt.sc/1tfug7m

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 18:06

    Hello,

    We did not find compatibility issues with the latest version of the WooCommerce. Besides, we plan a theme update for next week that includes compatibility fixes with the latest WP version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 18:05

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 18:03

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 18:02

    Hello,

    Read this article https://secure.valcato.com/knowledgebase/177/508-Resource-Limit-Is-Reached.html Looks that it could be DDoS attack.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:56

    Hello,

    To enable swatches option go to Theme Options > WooCommerce > Shop elements > Variation swatches. To choose swatches type for the product attribute go to Products > Attribute > edit attribute and choose type you need https://gyazo.com/c1e34e7202609ca5410a83b1966e4606

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:53

    Hello,

    What about server error logs?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:51

    Hello,

    We don’t have such option in our theme, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:50

    Hello,

    Ok. You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:50

    Hello,

    Provide screenshot, please, for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:34

    Hello,

    Go to Theme Options > Speed optimization > enable Always Load Wc-Cart-Fragments and check the cart after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:32

    Hello,

    Go to Elementor > Settings > Experiments > disable the Improved Asset Loading option because it’s Alfa and generates JS errors on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:30

    Hello,

    1) You disabled sidebar for the mobile devices, so filters icon was disabled because it opens the sidebar that you disabled https://prnt.sc/1tcoc9d I have enabled that and icon is there https://prnt.sc/1tcoiyt

    2) Provide a screenshot of the page where you have that message from the Elementor, explain your actions before you get that message.

    3) You can enable/disable the categories tab in the mobile menu from Theme options > Header builder > Mobile Menu > https://prnt.sc/1tcotuf and choose what you want to show there or disable it at all. If you choose the categories then list of your categories (Products > Categories) is there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 23, 2021 at 17:21

    Hello,

    Enabling/disabling option won’t mess up the page. You can enable option check if everything is ok for you. If not then you’ll be able to disable that and it won’t affect the current layout.
    If you want to show custom static block on the single product you can use Additional Custom Block option https://prnt.sc/1tcntf1

    Regards

    Regards

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Viewing 30 posts - 5,101 through 5,130 (of 30,391 total)
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