Forum Replies Created

Viewing 30 posts - 4,921 through 4,950 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 14:53

    Hello,

    I checked your Theme Options and don’t see blank page https://prnt.sc/1ud1iv1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 14:50

    Hello,

    We checked your site and found that Ajax add to cart issue caused by a large number of scripts that you have on your page https://prnt.sc/1ud0qg1 (86 scripts on the single product page)
    Please, check the plugins that you installed and disable plugins that you don’t really need or could avoid using of these plugins. After that enable minification and combine options for the scripts and check the add to cart speed then.
    Also, reduce the server response time https://prnt.sc/1ud19w8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 14:26

    Hello, @yeb3ch

    Glad to hear that increasing the PHP memory limit solved the issue.
    Contact your hosting provider and ask to check the PHP usage when Jetpack plugin is enabled and when it’s disabled. If you found that Jetpack plugin increases PHP memory using a lot then you need to contact plugin author to get help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 14:22

    Hello,

    Add the below code to Theme Options > Custom CSS

    @media only screen and (max-width: 768px){
    .sten-li-disabled:after, .type-color:after, .type-image:after {
        display: block;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 14:16

    Hello,

    You use third-party plugin to add the currency switcher. Out theme does not have a currency switcher and as I understand it does not work well even with the default theme. If it does not work even with the Storefront theme then contact plugin author to get help with currency switching.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 13:49

    Hello,

    It looks that wc_get_stock_html dislays nothing.
    You can try

    add_action( 'woocommerce_after_shop_loop_item_title', 'xstore_stock_catalog', 10 );
    function xstore_stock_catalog() {
        global $product;
        if ( $product->is_in_stock() ) {
            echo '<div class="et-stock" >' . $product->get_stock_quantity() . __( ' in stock', 'xstore-child' ) . '</div>';
        } else {
            echo '<div class="et-out-of-stock" >' . __( 'out of stock', 'xstore-child' ) . '</div>';
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 12:47

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 12:41

    Hello,

    1) Update Elementor Pro to the latest version https://elementor.com/pro/changelog/ because version you use now causes issues with the section stretch option and after that use the section setting to make it stretched if you need https://gyazo.com/8864a69371496b87c0a306983c711ec2
    2) Enable Elementor to edit Static blocks https://prnt.sc/1ucikdx and edit footer static block according to your needs using Elementor. https://youtu.be/gY-x4m47Duo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 12:13

    Hello,

    Don’t place plugin or theme translations to the Author directory https://prnt.sc/1ucgtgz because you will lose it after theme or plugin update. Use System directory.

    Provide us with FTP access to your site to check the issue in more detail.
    Do you have any server cache? Could you, please, temporarily disable it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 12:02

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme (default WooCommerce theme). Check if you have the mentioned issue with the Storefront theme. Provide screenshot of the checkout when the Storefront theme is activated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 11:58

    Hello,

    Could you, please, provide us with screenshot of the issue? What device do you use? Because I checked the mentioned category and don’t see any problem with the products https://prnt.sc/1ucfw7u

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 11:28

    Hello,

    Could you, please, write in English because we don’t speak Spanish?
    There is no option to edit checkout fields in our theme or WooCommerce. So, use an additional plugin for these purposes like WooCommerce Checkout manager.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 11:08

    Hello,

    At this moment I see only DB issues that are not relate to our theme https://prnt.sc/1uc9v9z
    So, contact your hosting provider to fix them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 10:50

    Hello,

    Did you use child theme or parent theme before the update? What version of XStore theme did you use before the update?
    Provide us with FTP access to your site, not with the cPanel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 10:47

    Hello,

    WP File System should be direct without asking for the FTP credentials. Your hosting provider should set this in the server settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 10:46

    Hello,

    2) Elementor also has the Maps elements.
    3) Provide us with correct WP Dashboard access to your site and we’ll check the issue in more detail.
    4) Are you talking about a link to download the invoice in the backend(in order details)? Yes, it’s for the admin. Also, your customer is able to find the invoice in his order.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 10:04

    Hello,

    Provide us with link to the product where you have the mentioned issue, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 10:02

    Hello,

    In link title. It was “Add(space)(space)to(space)cart” instead of “Add(space)to(space)cart”. So, you just did not find that string to translate when searched “Add(space)to(space)cart”. We’ll fix this in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 16:34

    Hello,

    Problem was in double space. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 16:23

    Hello,

    1) You used the out of date theme. I have updated the theme and XStore core plugin on your site. And fonts are ok.
    2) Don’t enable Stretch image option https://prnt.sc/1u8j87a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 16:10

    Hello,

    Do you mean that you want to show off-canvas filter button for the desktop version the same as you have for the mobile? Go to Theme Options > WooCommerce > Shop > Shop page layout > choose the sidebar position Off-canvas.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 16:08

    Hello,

    I checked and it searches by SKU https://gyazo.com/16e00fc628ccbe0ffee14945b92e580e
    What SKU did you use to get the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 16:06

    Hello,

    1) yes, you need to contact YITH Wishlist plugin support about errors on the Wishlist page.
    2) I don’t have any errors on the home page https://prnt.sc/1u8h4u4
    So, I don’t know why it gives you errors there again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 16:02

    Hello,

    1) Use below code

     .et-mini-content .et-close {
        color: #2a3952;
    }

    2) It’s related to Elementor settings https://prnt.sc/1u8gakl
    3) Fixed.

    Have a good da too!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 15:48

    Hello,

    1) We have added an option to change the color of the icon https://prnt.sc/1u8e5o5
    2) Use the below custom code

    .et_product-block .single-wishlist .wishlist-fragment i, .et_product-block .single-wishlist .wishlist-fragment i + span {
        background: #222222;
        padding: 10px;
        color: #fff;
        border-radius: 5px;
    }
    .et_product-block .single-wishlist .wishlist-fragment i {
        border-radius: 5px 0 0 5px;
        padding: 10px 0 10px 10px;
    }
    .et_product-block .single-wishlist .wishlist-fragment i + span {
        border-radius: 0 5px 5px 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 14:16

    Hello,

    Could you, please, provide us with correct FTP access? Because we can’t connect to your FTP using host you provided https://prnt.sc/1u857a9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2021 at 08:48

    Hello,

    Sorry, not sure that understand you. Do you want to change the Cart text to Purchases?
    Or what? Provide us with mockup that you try to achieve for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:44

    Hello,

    I checked your site and don’t see problem with the mega menu styles https://gyazo.com/4e3d43a8720f38b8d1a4b6761ef9bccc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:42

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site?
    Also, do you use Jetpack plugin? Try to disable that and check the Dashboard panel again after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:39

    Hello,

    Go to Appearance > Themes > install and activate the Storefront theme. Check the payment page with the Storefront theme. Do you have the same error? If yes then contact the plugin author to get help with your question. Because we are able to help only with issues caused by our theme only.

    Regards

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Viewing 30 posts - 4,921 through 4,950 (of 30,391 total)
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