Have you checked the translation of Core plugin?
Provide temporary wp-admin access, so we can take a closer look.
Yes, I did, but the problem is still there
Don’t place plugin or theme translations to the Author directory https://prnt.sc/1ucgtgz because you will lose it after theme or plugin update. Use System directory.
Provide us with FTP access to your site to check the issue in more detail.
Do you have any server cache? Could you, please, temporarily disable it?
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