Unable to install plugins from Plugins Installer

This topic has 4 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: Daud Khan
    Daud Khan
    Participant
    September 27, 2021 at 11:01

    I am getting this message:

    Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 27, 2021 at 14:45

    Hello,

    As a rule, such an issue happens if your server limit writing permissions for the folders and files or requires an FTP password before the plugin installation. You may try to download premium plugins archives here https://www.8theme.com/downloads/ and install them manually from Plugins > Add new > Upload plugin or using the FTP method.

    Regards

    Avatar: Daud Khan
    Daud Khan
    Participant
    September 29, 2021 at 15:34

    Can you please tell me what permission should be? and folder and file names so i can change the permission.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 1, 2021 at 10:47

    Hello,

    WP File System should be direct without asking for the FTP credentials. Your hosting provider should set this in the server settings.

    Regards

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