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WordPress Dashboard is not shown After Last Woo commerce Update

This topic has 5 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

Hasnat

Participant

September 29, 2021 at 10:06

Hi !
Hope you guys are doing well. Our WordPress Dashboard is not shown after last update woocommerce i check from end and trouble shoot where is the problem. When i deactive the xstore theme than wordpress dashboard (wp-admin) is perfectly working but again i active me xstore theme its not display (wp-admin) page rest all website is working properly. Kindly help me to fix this theme issue. I’m waiting for your prompt reply

Thanks

#303869 Copied Theme version: 24393 WooCommerce version: 5.7.1

4 Answers

Hasnat

Participant

September 29, 2021 at 11:25

Screenshots of Issues
Sometime it show like this wp-admin page https://prnt.sc/1u2pina
OR
Sometime totally blank https://prnt.sc/1u2pq39

#303895 Copied

Olga Barlow

Support staff

September 29, 2021 at 17:42

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site?
Also, do you use Jetpack plugin? Try to disable that and check the Dashboard panel again after that.

Regards

#303969 Copied

Mario :)

Participant

September 30, 2021 at 13:43

Hi!

( Just participating )

I recently had the same kind of issue, concerning the blank page. For my case, Elementor widgets weren’t also opening. But,I believe you have 2 issues, one for Jetpack, one for blank page.

Anyways, for my case, increasing the php memory limit solved that blank page issue.
The server was set the 32M by default but raised to 512MB and it was ok.
define(‘WP_MEMORY_LIMIT’, ‘512M’);

Hope it can help.
Mario 🙂

#304013 Copied

Olga Barlow

Support staff

October 1, 2021 at 14:26

Hello, @yeb3ch

Glad to hear that increasing the PHP memory limit solved the issue.
Contact your hosting provider and ask to check the PHP usage when Jetpack plugin is enabled and when it’s disabled. If you found that Jetpack plugin increases PHP memory using a lot then you need to contact plugin author to get help.

Regards

#304173 Copied
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