Hello,

You may try a Nitro pack plugin. Try to enable JS combine in cache plugin options. Also, reduce the server response time.

Regards

Hello,

1) Go to Settings > Media > change thumbnails size to 110×110 there. Check the categories images after that. There is no option to add Custom size for that element.

2) Add the below code to Theme Options > Custom CSS

.et-secondary-visibility-on_hover .secondary-menu-wrapper:hover .menu, 
.et-secondary-visibility-opened.et-secondary-on-home .secondary-menu-wrapper:hover .menu {
    animation: none;
}

.et-secondary-visibility-on_hover .secondary-menu-wrapper:not(:hover) .menu, 
.et-secondary-visibility-opened.et-secondary-on-home .secondary-menu-wrapper:not(:hover) .menu {
    transform: translateY(-20px);
    animation: none;
    opacity: 0;
    visibility: hidden;
    display: block;
}

Regards

Hello,

Clear error logs, check your site and let me know if the mentioned errors appear on your site again.

Regards

Hello,

1) Page loads faster because I have optimized just a few images for the test. But not all of them! So, optimize all the images you use on your site.

2) We don’t recommend you to mix page builders on the site because it slows down the site. So, if you chose the Elementor as the main page builder then recreate the mentioned page using Elementor instead of the WPBakery.

3) I don’t see problem with the price filter or out of stock filter. Could you, please, provide us with video of the issue for better understanding?

Regards

Hello,

Nope, you did not. I told you that you need to import the Elementor version of the mentioned demo https://prnt.sc/1u2iz7u if you want to edit sections using Elementor. Or create page content from scratch.
But you just disabled the WPBakery and tried to edit the WPBakery page using Elementor that’s not possible.
Edit home page created Elementor using Elemenentor page builder https://prnt.sc/1u2hj5a

Regards

Hello,

We don’t need cPanel. Please, create FTP or SFTP account and provide us with host, username and password.

Regards

Hello,

I changed the Stretch row option to the default instead of Stretch row and content and set the slider Full-width type. Check your slider now.

Regards

Hello,

We got a reply from the Envato team https://prnt.sc/1u246er
Vulnerability is related to WooCommerce Dynamic Pricing & Discounts plugin, not to the theme code itself. So, update the mentioned plugin to the latest version if you installed that.
Theme code does not have any security holes.

Regards

Hello,

Because you chose Portugues lang in the Site settings instead of Portugues de Brasil (the translation that you uploaded) https://prnt.sc/1tz7fr7 . It’s important because Portugues uses pt_PT but Portugues de Brasil uses pt_BR.

Regards

Hello,

Because you connected that like personal https://prnt.sc/1tz6fvc
I told you to choose the business type https://prnt.sc/1tz6kia instead of personal because your Instagram account is not personal, it’s a business account!

Regards

Hello,

Take our apologies for the delay in answering. Out developers are working to find fix for the mentioned issue. I’ll inform you once we get the solution.

Regards

Hello,

Watch this video tutorial please https://youtu.be/f07MBdnFPfk and create mega menu according to your needs.

Regards

Hello,

Provide us with WP Dashboard access to your site, please.

Regards

Hello,

Glad to hear that.

Regards

Hello,

Long-lived tokens are valid for 60 days and it was not updated, so it expired. You need to go to XStore > Authorization API > remove the expired token and generate the new. Choose the Instagram user in the Instagram element settings after that.

Regards