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Viewing 30 posts - 4,891 through 4,920 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 14:14

    Hello,

    Can’t log in to your Dashboard https://prnt.sc/1ur54n2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 14:12

    Hello,

    It depends on plugins that call these scripts. Sometimes it’s possible, sometimes no. So, everything depends on the situation and functionality that these scripts are calling for.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 14:10

    Hello,

    3) I checked your products and see that you set sale price and regular price is lower than sale price https://prnt.sc/1ur4gn0 It causes issue with the Stock status filter. So, edit your products and remove the wrong sale price.
    I checked the price filter option and don’t see the problem with that.

    Go to Plugins > enable WooCommerce Infinite Scroll and Ajax Pagination plugin if you want to enable Infinite scroll. We have disabled that for testing purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 13:52

    Hello,

    I see the username once I logged in https://prnt.sc/1ur2r3q
    And login text displays for the unlogged in users https://prnt.sc/1ur2tiz
    So, I don’t understand your issue. Could you, please, explain in more detail what is wrong?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 12:22

    Hello,

    Could you, please, contact your hosting provider and ask to update ca-certificates to the latest versions?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2021 at 12:20

    Hello,

    You need to update ca-certificates on your server to the latest version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 20:42

    Hello,

    Why does the server support think that this is a theme issue? Do they have any server logs that display errors from theme side? Could you please share these logs?

    I see that your site works https://prnt.sc/1ue93uk and you use the latest version of theme that I activated this morning. Shipping also in place on the checkout page https://prnt.sc/1ue99f5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 20:36

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 20:17

    Hello,

    Thank you. I passed issue to our developers. I’ll inform you once they fix the issue. But they will be able to take a look from Monday only. Sorry for this delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 20:14

    Hello,

    Don’t use html tags in the short product description. Or don’t limit the short description by symbols if you use HTML tags there. Because we can do nothing with this in other case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 20:12

    Hello,

    1), 4) We don’t have the option to display the percentage discount in that place. You can enable only percentage label in Theme Options > WooCommerce > Shop Elements > Sale & Out of stock > enable sale icons and enable percentage discount. If you want to show that like on the screenshot you provided it requires additional customization.

    2) Go to Theme Options > WooCommerce > Shop > Product styles > enable product excerpt option.

    3) If you want to show the columns layout in the product description then enable Elementor for the Product in the Elementor > Settings. Then edit product long description using Elementor and create columns layout. Add the table HTML code to the column you need.

    5) I see that you use third-party plugin to add additional fields to the registration form. I suppose that redirect to the account page is required because of that plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 20:03

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 19:59

    Hello,

    Provide us with WP Dashboard access to your site to check the mentioned issues.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 19:58

    Hello,

    1) I don’t see the mentioned issue while checking your site https://prnt.sc/1udjuzb
    2) Do you mean to show that like accordion on mobile?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 19:52

    Hello,

    1) I changed the code to the code below. Check now.

    .template-container .et_product-block .single-wishlist .wishlist-fragment {
        background: #222;
        padding: 10px 15px;
        color: #fff;
        border-radius: 5px;
    		margin-bottom: 10px;
    }
    .template-container .et_product-block .single-wishlist .wishlist-fragment a {
    		margin-bottom: 0;
    		background: transparent;
    		color: #fff;
    }
    .template-container .et_product-block .single-wishlist .wishlist-fragment a:hover {
    		background: transparent;
    		color: #fff;
    }
    .template-container .et_product-block .single-wishlist .wishlist-fragment:hover {
        background: #555555;
    }

    2) Our theme does not have such option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 17:33

    Hello,

    1) Added the below code to Custom CSS

    .content-product {
        border: 1px solid #f2f2f2;
    }

    2) Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 17:19

    Hello,

    The mentioned code should work. If you added that but it does not work for you we need WP Dashboard access to your site to check and find the reason why it does not work for you. We can’t tell you why it does not work if we don’t see your settings and your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 17:17

    Hello,

    I don’t see any table on your home page, besides Elementor table elements are elements of the Elementor Pro plugin. So, provide screenshot of the table that you used and that you have problems with for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 17:12

    Hello,

    Are you talking about the category link in the WooCommerce widget https://prnt.sc/1udiopt
    There is no such option in our theme or WooCommerce product category widget, sorry. You can try to implement that redirect using .htaccess rules. Contact your hosting provider to get help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 17:09

    Hello,

    1) We don’t have special option to show it before the tabs. So you need additional customization. Choose tabs in the single product tas settings https://prnt.sc/1udhny6 and then add the below code to your child theme functions.php

    add_action( 'woocommerce_after_single_product_summary', 'comments_template', 1 );
    /**
     * Remove reviews from tabs
     */
    add_filter( 'woocommerce_product_tabs', 'woo_remove_product_tabs', 98 );
    function woo_remove_product_tabs( $tabs ) {
        unset( $tabs['reviews'] ); 			// Remove the reviews tab
        return $tabs;
    }

    2) , 3) You can only hide add to cart button on mobile using custom CSS if you don’t want to have that (Theme Options > Custom CSS)

    @media only screen and (max-width:480px){
        .cart .single_add_to_cart_button:not(.et-single-buy-now), .cart .et-or-wrapper {
            display: none;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 16:37

    Hello,

    You are welcome.
    You too!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 16:11

    Hello,

    Provide us with link to your site and WP Dashboard access. We’ll check theme settings that you use and test your site with the default WP theme to compare speed results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 16:10

    Hello,

    I have enabled Storefront theme and see that email is required for the unlogged in user https://prnt.sc/1uda91h
    So, I don’t see that it works with the storefront theme.
    Use WooCommerce Checkout manager plugin to edit the checkout form according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:57

    Hello,

    Could you, please, provide screenshot for a better understanding of the issue? Here is what I see using Sarafi https://prnt.sc/1ud8wdk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:42

    Hello,

    You can install the Elementor version from the XStore > Import demos > Choose the Elementor version during import wizard https://prnt.sc/1ud7ett

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:40

    Hello,

    Could you, please, provide us with WP Dashboard access to your site to check the issue in more detail?
    Also, provide us with link to product that still displays the caches reviews.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:37

    Hello,

    1) Issue with the month word is related to custom code https://prnt.sc/1ud369o Edit your custom CSS and remove the mentioned code for the price.

    2), 3) Issue caused by YITH WooCommerce Subscription Premium plugin. Probably they replace the product price function that we use with their own. Contact plugin author to find out why.
    4) Translation for the mentioned plugin was missing https://prnt.sc/1ud4emo
    5) Fixed. We’ll include fix also to the next theme update.
    6) Added below code to style YITH Stripe form

    .yith-stripe-form-container .form-row-first, .yith-stripe-form-container .form-row-last {
        width: 100%;
        padding: 0;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:04

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:04

    Hello,

    Do you mean that combine option causes issues with these scripts?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2021 at 15:03

    Hello,

    We can do nothing with that. You use an additional plugin that changes the default value. So, value is changed only when all the scripts of that plugin are loaded and replace the default value.

    Regards

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Viewing 30 posts - 4,891 through 4,920 (of 30,391 total)
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