Hide email field - by Recep - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

  • Avatar: Recep
    Recep
    Participant
    September 30, 2021 at 14:30

    Hello there,

    I want to make the e-mail field optional on the ceheckkout page. (I achieve this with a plugin)

    But here is the problem: when I log in, the e-mail field is optional but still mandatory for users who are not logged in.

    Optional at login.
    https://snipboard.io/sbHwVW.jpg

    not logged in user
    https://snipboard.io/Pjrtd7.jpg
    I couldn’t fix this problem.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 09:39

    Hello,

    Sorry for the delay in answering.
    If you are using an additional plugin, contact the support of that plugin.
    Different displaying can be caused by settings of that plugin or by cache of some sort on your site.
    How does it work when a default theme, like Storefront, is activated on your site? If the situation is independent of theme, we can’t help.
    Try to contact the support of WooCommerce.

    Regards

    Avatar: Recep
    Recep
    Participant
    October 1, 2021 at 10:03

    Hi,
    when i switched my website to Storefront theme, problem solved!. You can see it in the attached image. https://snipboard.io/Uzyn4C.jpg

    I tried it with a plugin, I also tried it as in the woocommerce documents, but the problem did not improve. I think the problem is with the theme.

    *You can connect to the site and test it yourself.

    https://docs.woocommerce.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 1, 2021 at 16:10

    Hello,

    I have enabled Storefront theme and see that email is required for the unlogged in user https://prnt.sc/1uda91h
    So, I don’t see that it works with the storefront theme.
    Use WooCommerce Checkout manager plugin to edit the checkout form according to your needs.

    Regards

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