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Olga Barlow

Participant

November 17, 2021 at 17:05

Hello,

You can edit that using FTP access or File Manager plugin (be very careful with the last one because you may cause a fatal error if you are not sure what exactly to edit). I used File manager because you missed to add SFTP user to allow me to use FTP connection. So, I opened file, changed the mentioned code and saved it. That’s all. If you are not sure in your actions then it would better to ask hosting support to avoid problems.

Regards

#309033 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade

Olga Barlow

Participant

November 17, 2021 at 16:56

Hello,

Check now, please. Is that result you wanted to implement? If you want to move the add to cart block below the image then remove it from the connection block and add element below the Gallery element http://recordit.co/QajFTuytO6

Regards

#309032 Copied In reply to: How to move viable attribute or make it in line

Olga Barlow

Participant

November 17, 2021 at 16:28

Hello,

Oh, got the issue. Could you, please, provide us with FTP access to check the problem in more detail?

Regards

#309023 Copied In reply to: Product page builder multiple templates

Olga Barlow

Participant

November 17, 2021 at 16:18

Hello,

1) Images is one of the main reason of the speed issue. If you check the GTMetrix test you’ll see the notification about that https://prnt.sc/1zwtm6c For example why do you use such a huge image for the product and in png format? Why don’t you use jpeg? Jpeg image could be 248.2 KB instead of 4 MB of png image https://prnt.sc/1zwty5i So, check and optimize all the images you have. https://tinypng.com/ optimize images much better. Try and check by yourself.

2) Plugins. Why do you keep enabled plugins that you don’t use? For example, Smart Product Viewer, Elementor Header & Footer Builder etc. Check the list of plugins you have and keep enabled only plugins that you really use. Because every additional plugin calls scripts and styles that slow down a page.

3) I replaced one big image, enabled some optimization settings in theme options, enabled Lazy loading for product elements https://prnt.sc/1zwvk90 and check results before
https://gtmetrix.com/reports/taara.ae/A5iJnxLT/
and after
https://gtmetrix.com/reports/taara.ae/ZZ5t7YG6/

Clear the CDN cache to fix the missing fonts error https://prnt.sc/1zwxl7e

Regards

#309020 Copied In reply to: Website loads slow

Olga Barlow

Participant

November 16, 2021 at 19:00

Hello,

Please, use the Lightshot screenshot or Gyazo tool to share the link to your screenshot.

Regards

#308920 Copied In reply to: Check box missing on product filters 111

Olga Barlow

Participant

November 16, 2021 at 18:58

Hello,

Go to Theme Options > WooCommerce > Single product > Single product layout > disable Ajax add to cart option and try after that. Let me know about the results.

Regards

#308919 Copied In reply to: Problem with a plugin. Doesnt work with the theme.

Olga Barlow

Participant

November 16, 2021 at 18:57

Hello,

Take our apologies that you feel this way. Point is that you probably use some third-party plugins and if you enable minification only those plugins may cause issue with the XStore styles. Anyway, provide us with WP Dashboard access to enable mentioned option and check the issue with the categories title in more detail.

Regards

#308918 Copied In reply to: Question

Olga Barlow

Participant

November 16, 2021 at 18:53

Hello,

Take our apologies for the delay in answering. Could you, please, provide us with FTP access to check the issue in more detail?

Regards

#308917 Copied In reply to: Stock error at checkout on XStore theme.

Olga Barlow

Participant

November 16, 2021 at 18:41

Hello,

I checked the site and don’t see any Ajax errors https://prnt.sc/1zt6of1

Regards

#308914 Copied In reply to: Need to activate theme in demo site & get approval from client then use another

Olga Barlow

Participant

November 16, 2021 at 18:39

Hello,

Copy the theme folder and XStore Core plugin folder from that site to bla.co.nz.

Regards

#308913 Copied In reply to: Filter Brand

Olga Barlow

Participant

November 16, 2021 at 18:19

Hello,

You can’t import content of the page and then disable page builder because then page content will be broken.

But I checked the Headphones demo and see that it’s available for both builders https://prnt.sc/1zt4iac So, you may import the WPBakery version if you need it.

Regards

#308912 Copied In reply to: Import page from demo site into my site

Olga Barlow

Participant

November 16, 2021 at 18:14

Hello,

Contact your hosting provider and ask if they have any kind of server cache enabled for your site. Because it looks that changed styles are cached for the unlogged-in users.

Regards

#308911 Copied In reply to: Wont change things properly

Olga Barlow

Participant

November 16, 2021 at 17:53

Finally, I was able to apply changes by clearing the cache multiple times. Check your header now.

Regards

#308907 Copied In reply to: I can’t access the WPBakery Page Builder

Olga Barlow

Participant

November 16, 2021 at 17:50

Hello,

Could you, please, contacy your hosting provider and ask if they have any kind of the server cache? Because content of the file that physically exists on your server and the one that displays on the frontend is different. And even if I clear CDN cache it does not help.

Regards

#308906 Copied In reply to: I can’t access the WPBakery Page Builder

Olga Barlow

Participant

November 16, 2021 at 17:50

Hello,

Could you, please, contacy your hosting provider and ask if they have any kind of the server cache? Because content of the file that physically exists on your server and the one that displays on the frontend is different. And even if I clear CDN cache it does not help.

Regards

#308905 Copied In reply to: I can’t access the WPBakery Page Builder

Olga Barlow

Participant

November 16, 2021 at 17:21

Hello,

I added define( 'WP_MEMORY_LIMIT', '512M' ); to your wp-config and it helped.

Regards

#308901 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade

Olga Barlow

Participant

November 16, 2021 at 17:20

Hello,

Yes, the theme works ok with the Litespeed cache.
It’s related to the speed of the scripts loading. Elementor and our theme use scripts to make full-width row and full-width slider, so it does not display like full width till the necessary scripts loaded. You can enable site preloader to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

Regards

#308900 Copied In reply to: Are litespeed servers comptaible with files generator

Olga Barlow

Participant

November 16, 2021 at 15:04

Hello,

Nope, there is no such breadcrumbs type by default. It requires additional customization. If you have PHP skills you may try to do this by yourself. If not you can submit customization request here.

Regards

#308877 Copied In reply to: Product Category Custom Image Display – XStore Theme

Olga Barlow

Participant

November 15, 2021 at 20:44

Hello,

Check the error logs and provide us with the error message itself. Or provide us with WP Dashboard and FTP access to your site to check.

Regards

#308810 Copied In reply to: WordPress found an error with your theme

Olga Barlow

Participant

November 15, 2021 at 20:40

Hello,

Issue is related to PHP Memory issue, not to theme error. Check the Private content area. So, contact your hosting provider to increase the limit.

Regards

Please contact administrator
for this information.

#308809 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade

Olga Barlow

Participant

November 15, 2021 at 20:34

Hello,

Check now, please.

Regards

#308806 Copied In reply to: Need to activate theme in demo site & get approval from client then use another

Olga Barlow

Participant

November 15, 2021 at 20:15

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

Regards

#308804 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade

Olga Barlow

Participant

November 15, 2021 at 16:56

Hello,

Theme and plugins updated. Check staging site now.

Regards

#308794 Copied In reply to: CANT INSTALL PLUGINS VIA XSTORE PLUGIN INSTALLER & CAN’T DEACTIVATE MY ACCOUNT

Olga Barlow

Participant

November 15, 2021 at 15:46

Hello,

Check now, please.

Regards

#308787 Copied In reply to: Filter Brand

Olga Barlow

Participant

November 15, 2021 at 14:57

Hello,

Log in to your Cloudflare account here https://acroosplay.com/wp-admin/options-general.php?page=cloudflare#/login

I’m not sure if your hosting offers that or you added that by yourself but Cloudflare CDN detected on your site https://prnt.sc/1zobt1k and it caches styles file. You need to clear the CDN cache to apply style changes that you do while using Theme Options.

Regards

#308782 Copied In reply to: I can’t access the WPBakery Page Builder

Olga Barlow

Participant

November 15, 2021 at 14:50

Hello,

Your page size is big https://prnt.sc/1zoazom and almost all are images. Enable Lazy loading option for the images and also for product elements on the home page to reduce the size loading time. Also, provide us with WP Dashboard access to check the other settings you use.

Regards

#308779 Copied In reply to: Website loads slow

Olga Barlow

Participant

November 15, 2021 at 14:47

Hello,

It was like I showed because I changed that on your site after your request. So, keep better XStore there.

Regards

#308778 Copied In reply to: W3 Cache mobile version vs desktop version

Olga Barlow

Participant

November 15, 2021 at 14:46

Hello,

We have only Blog carousel element for the Elementor in our theme. So, you can add only slider of the blog posts to other pages. We don’t have a blog grid element, unfortunately.
You can submit feature request here https://www.8theme.com/taskboard/ if you want Blog grid element for the Elementor.

Regards

#308775 Copied In reply to: About blog template and blog indexes

Olga Barlow

Participant

November 15, 2021 at 14:44

Hello,

Could you, please, provide us with WP Dashboard access to your site to check the settings you use and help you?

Regards

#308774 Copied In reply to: How to change the color of the icons svg

Olga Barlow

Participant

November 15, 2021 at 14:43

Hello,

Could you, please, provide us with WP Dashboard access to your site to check the settings you use and help you?

Regards

#308773 Copied In reply to: How to change the color of the icons svg
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Viewing 4,110 results - 4,081 through 4,110 (of 30,391 total)

Viewing 30 posts - 4,081 through 4,110 (of 30,391 total)

← 1 2 3 … 136 137 138 … 1,012 1,013 1,014 →

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