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Check box missing on product filters 111

This topic has 8 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Diana Nikolova

Participant

November 16, 2021 at 11:45

Hello, I want to check when selecting an option in the product filters
In the screenshot you can see how the brand filter has a selection , and the other filters are optionally missing ticks

Please, contact administrator
for this information.

#308852 Copied Theme version: 8.0.8 WooCommerce version: 5.8.0

7 Answers

Rose Tyler

Support staff

November 16, 2021 at 11:59

Hello,

I can’t see your screenshot, unfortunately.
The categories widget is not a filter. Neither WooCommerce nor our theme has filter by categories, there is only the categories list widget. If you need a filter widget you need to look for third-party filer plugins.

Regards

#308853 Copied

Diana Nikolova

Participant

November 16, 2021 at 13:54

I do not mean the categories, but the filters of 8 themes – gender filter. After pressing the box is not marked, but the filter by brand after pressing is marked with a tick

Please contact administrator
for this information.

#308869 Copied

Olga Barlow

Support staff

November 16, 2021 at 19:00

Hello,

Please, use the Lightshot screenshot or Gyazo tool to share the link to your screenshot.

Regards

#308920 Copied

Diana Nikolova

Participant

November 17, 2021 at 10:11

now ?

Please contact administrator
for this information.

#308973 Copied

Rose Tyler

Support staff

November 17, 2021 at 10:28

No, here is what we can see – https://gyazo.com/5f0c9fb862e37e2afdff80a86aa1e804 > https://gyazo.com/014b9aa66edd672a7ee0da94b3df3455 Please, use the Lightshot screenshot or Gyazo tool to share the link to your screenshot.

Regards

#308974 Copied

Diana Nikolova

Participant

November 18, 2021 at 18:36

please check

Please contact administrator
for this information.

#309165 Copied

Rose Tyler

Support staff

November 19, 2021 at 10:15

Hello,

Thanks for the reply.
1/ Make sure that you are using the latest versions of the theme and Core plugin – https://prnt.sc/201ao0a
2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
3/ Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#309219 Copied
Tagged: checkbox, filters, missing, product, templates, woocommerce, wordpress
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