Hello, @macolez

Provide, please, correct link to site where you use our theme, admin panel and FTP accesses.
Very likely your WP installation has some problems with import if file includes too many content. You can find xml file in royal/framework/dummy/Dummy.xml.

Ultimate Addons for Visual Composer is external plugin which is included into theme because for each product we purchase “Extended license” and that`s why we are able to include it into them. We update plugin with theme updates time to time so with each next theme update, plugin will be also updated.
The option with registering Ultimate Addons for Visual Composer and other plugins included in our theme, has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don`t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Olga Barlow

Hello, @rwlee33,

Ok, we can help you with this. Provide admin panel access, please. Would be very appreciate if you leave a good comment and rating for our theme.

Regards,
Olga Barlow

Hello, @christoph,

Try to disable third-party plugins, very likely one of them caused issue. Provide also link to your site and admin panel credentials.

Regards,
Olga Barlow

Hello,

Unfortunately there is no such option in our theme.

Regards,
Olga Barlow

Hello, @tixi23,

As we can see you have solved your issue with hosting and everything works fine at present, right?

Regards,
Olga Barlow

Hello, @lamink,

We have checked your checkout with default theme and see the same problem, you can check. It means that it’s not our theme issue. We provide support only for issues related strictly to our theme. Contact with woocommerce support team to solve this bug.

Regards,
Olga Barlow

Hello, @onbir,
This is widget area. Go to Appearance > Widgets > Place in header top bar and add any widget you want to display in header.

Regards,
Olga Barlow

Hello, @tyeweldon,

Please, provide correct FTP host, username and password. We need to see your files to help you fix the problem. Credentials you have provided are not valid.

Regards,
Olga Barlow

Hello, @emmie,

If you want to disable Shopping Cart in header you can do this in Blanco settings > Header > Disable cart widget.

Regards,
Olga Barlow

Hello,
If you want to display some styles only on mobile version you should use media queries. We have made some changes in your child theme style.css. Check, please.

Regards,
Olga Barlow

Hello, @vphan,
Unfortunately we don’t have french translation for Legenda theme. So, you need to translate it by yourself https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate
If anyone can translate default.po file for Legenda theme and provide us with this translation we’ll be very grateful!

Regards,
Olga Barlow

Hello,
Thanks, it works. Could you also provide link to product where we’ll be able to see the issue?
And check if issue is fixed.

Regards,
Olga Barlow

Hello,
We are very glad to hear that you like our product! Thanks!
We took into account your observation concerning using the logo and concerning the answers of our support experts and we’ll do our best to avoid such situation in future! Sorry for this inconvenience.
I saw you created handsome slider, so, I can assume your store will be very nice! Wish you good luck in your business.

Regards,
Olga Barlow

Hello,
In your style.css mentioned version 2.2. So, either you have updated only some files or have not updated theme correctly, because there are a lot of files from old theme version. Returning customer form does not work, because some code was missing in old version of etheme.js. We have added necessary code, but keep in mind you may face some other issues if theme was not updated.
Probably you made some changes in template files and site is very nice, but we recommend to place any changes in child theme to be sure that you do not break basic theme functions.

Regards,
Olga Barlow

Hello,
This is a theme bug, we have added following code in custom.css to fix:

@media (max-width: 1200px){
.et_section.parallax-section {
position:static !important;
background-size:auto !important;
background-attachment:scroll !important;
}
}

Check now, please. By the way, very nice store!

Regards,
Olga Barlow