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Forum Replies Created

Viewing 30 posts - 31 through 60 (of 418 total)

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Laranz

Participant

February 19, 2018 at 03:26

Hi @Mfaruqi,

Glad we helped. 🙂

Let us know If you have any other questions. Please feel free to contact us again in the future regarding any other issues.

If you’re happy with our service, don’t forget to rate us in themeforest. 🙂

Thanks,
laranz.

#185405 Copied In reply to: Bad Gateway – Nginx

Laranz

Participant

February 19, 2018 at 03:24

Hi,

Use this Code snippet in your child theme’s functions.php https://gist.github.com/laranz/850035e0b9e203e5380a490ce9be27ae it will fix the issue for you.

Let us know,

Thanks,
laranz.

#185404 Copied In reply to: Removal of Uncategorized from shop side bar

Laranz

Participant

February 19, 2018 at 03:07

Hi,

Glad we helped. 🙂

Let us know If you have any other questions. Please feel free to contact us again in the future regarding any other issues.

If you’re happy with our service, don’t forget to rate us in themeforest.

Thanks,
laranz.

#185403 Copied In reply to: Shopping Cart Producer Question

Laranz

Participant

February 19, 2018 at 03:05

Hi @papanilkolaou,

The update is already live, https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes can you update your website’s xstore to its latest version, and also update xstore core plugin to its latest version, clear the cache and see that fixes the issue.

Let us know,

Thanks,
laranz.

#185402 Copied In reply to: 8thme products module

Laranz

Participant

November 8, 2017 at 08:04

Hi,

Edit that particular row in the backend, and choose the row stretch option to enable the full width row.

Screenshot for better understanding: http://take.ms/Uhrd2

Let us know,

Thanks,
laranz.

#177045 Copied In reply to: Row Fullwidth does not work

Laranz

Participant

November 8, 2017 at 07:53

Hi,

Typography can be controlled over 8THeme Options -> Typography, if you didn’t find the setings there,

You meant you want to change the font for those mentioned areas? If so, use this Custom CSS in Theme Options -> Styings -> Custom CSS,

.product_title.entry-title, select, .price, .woocommerce-Price-amount, .tabs .tab-title { font-family: Arial; }

Change that to some other font of your requirement.

Let us know,

Thanks,
laranz.

#177044 Copied In reply to: CSS changes to Wocommerce Single Product Page

Laranz

Participant

November 8, 2017 at 07:41

Hi,

1. Try deactivate the theme by going to Theme Options.
2. Delete the theme by login to FTP using filezilla or any other FTP file manager and navigate to wp-content/themes/xstore and delete the theme folder.
3. Login to themeforest and download the latest version of xstore,
4. Install it via FTP or WordPress,
5. Activate the theme by the license key.

Optionally if you want to delete all the content in the site, you can use this plugin https://wordpress.org/plugins/wordpress-database-reset/ ( use with caution, it deletes everything )

Let us know,

Thanks,
laranz.

#177043 Copied In reply to: Delete theme and reinstall, whit clean info

Laranz

Participant

November 8, 2017 at 07:32

Hi,

You sure follow all the steps here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

The key point is choose the correct language ( code ) that matches your WordPress language, did you did that step correctly? If that did right, and still didn’t work means, can you tell us which string you tried to translate that didn’t work.

Just in case, cross check the steps you did with the plugin’s documentation https://localise.biz/wordpress/plugin/beginners

Let us know,

Thanks,
laranz.

#177041 Copied In reply to: LOCO TRANSLATE NOT WORKING

Laranz

Participant

November 8, 2017 at 07:17

Hi,

It loads just fine in the Safari, http://take.ms/36P5J and http://take.ms/QSkps

Try clearing the cache on the browser and also in your cache plugin if you use any.

Let us know,

Thanks,
laranz.

#177040 Copied In reply to: Problem in Safari
Laranz

Participant

November 8, 2017 at 07:09
Hi,

1. Use this Custom CSS in 8Theme Options -> Stylings -> Custom CSS

.header .menu-wrapper .menu-main-container .menu > .menu-item > .item-link:hover { color: rebeccapurple; }

Change the color to your required color.

2. For top bar links,

.top-links a:hover { color: red !important; }

Let us know,

Thanks,
laranz.
#177039 Copied In reply to: Change hover color of menu into topbar
Laranz

Participant

November 8, 2017 at 06:51

Hi,

It says the error like some files are msising, like

/home/platne/serwer19790/public_html/mrtb/wp-content/themes/xstore/framework/thirdparty/options-framework/extensions/fonts_uploader/extension_fonts_uploader.php

Download the theme from themeforest and login to your FTP and navigate to the above path and confirm that the file is present, if not, uplaod the same file in that path, and see that fixes the issue.

Let us know,

Thanks,
laranz.

#177037 Copied In reply to: Problem with instalation

Laranz

Participant

November 8, 2017 at 06:33

Hi,

Use this Custom CSS,

.sidebar-slider .swiper-wrapper { width: 100% !important; }

Can you try adding one more product? before adding the CSS and see that changes anything?

Let us know,

Thanks,
laranz.

#177036 Copied In reply to: Single Product Page Problems

Laranz

Participant

November 8, 2017 at 06:27

Hi,

I suggest you to check this thread: https://www.8theme.com/topic/slow-load-times/

We use W3 Total cache plugin but if you prefer any other you can use it. Some special settings for this cache plugin you can find here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/

Also use optimized images.

Let us know,

Thanks,
laranz.

#177035 Copied In reply to: Xstore pagespeed test awful results

Laranz

Participant

November 6, 2017 at 08:48

Hi,

If you’re talking only about images means, due to copyright we don’t include few images, you can use your own images in that case.

From documentation: https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade

Images you get after demo content import can neither be used on a live site, nor redistributed. If you want to find out where images came from to buy the license use image search engine https://www.tineye.com/.

If you miss something else other then images, please state we will help you with that.

Let us know,

Thanks,
laranz.

#176850 Copied In reply to: Dummy Content Import

Laranz

Participant

November 6, 2017 at 08:17

Hi,

1. This page looks just fine, https://exteriorcoatings.com/product/cmw-8000-concrete-moisture-vapor-barrier/ can you tell us in which browser and OS you check this issue? I checked in Firefox in mac and it looks just fine.

2. Can you try running the regenerate thumbnail plugin https://wordpress.org/plugins/regenerate-thumbnails/ , for more please give it a read here: https://docs.woocommerce.com/document/fixing-blurry-product-images/

3. You can check it here: https://docs.woocommerce.com/document/editing-product-data-tabs/ on how to remove it.

Let us know,

Thanks,
laranz.

#176835 Copied In reply to: Single Product Page Problems
Laranz

Participant

November 6, 2017 at 07:29
Hi,

Try this Custom CSS in 8Theme Options -> Stylings -> Custom CSS,

@media only screen and (max-width: 480px) { .breadcrumbs { display: none !important; } }

Let us know,

Thanks,
laranz.
#176834 Copied In reply to: How to disable breadcrumbs for mobile devices?
Laranz

Participant

November 6, 2017 at 07:23

Hi,

Can you pass us your website address to check the issue?

Let us know,

Thanks,
laranz.

#176833 Copied In reply to: X- Store Medical version menu

Laranz

Participant

November 6, 2017 at 07:00

Hi,

Glad we helped. 🙂

Let us know if you have any other questions,

Thanks,
laranz.

#176832 Copied In reply to: header is too big

Laranz

Participant

November 6, 2017 at 06:58

Hi,

I checked your website using pingdom, https://tools.pingdom.com/#!/bORDd4/roadiegear.co I doubt the issue is not related to images, it is due to the waiting time of two resources please check it here: http://take.ms/ESfC5 I suggest you to contact your host about this waiting time.

The first request “http://roadiegear.co/” itself took 17seconds to get respond, this is unusual behavior, normally it would be in milliseconds. ( If you’re in doubt about theme, you can switch to default theme and try to do the pingdom test, it will be the same )

Let us know,

Thanks,
laranz.

#176831 Copied In reply to: Images and Page speed

Laranz

Participant

November 6, 2017 at 06:52

Hi,

You can ask your hosting to check which files are infected, most probably the files infected are index.php, functions.php, etc., check anything in the top of those file suspicious. If so remove those files and upload it from a fresh copy.

If site is infected, most probably the whole WordPress installation will be infected, so ask your host about which files are infected.

You can delete the theme from wp-content/themes and re-install the theme with the same name, settings and content remain same, just in case, take a backup of your website in Tools -> Export and Theme Options.

Let us know,

Thanks,
laranz.

#176830 Copied In reply to: Couple of Quetions

Laranz

Participant

November 6, 2017 at 06:48

Hi,

Sorry for the inconvenience caused, can you explain the issue in details? So, that we can help you with the situation.

PS: A personal advice, always use a staging website. So that you can test the issue in the staging area, after fixing the issue you can move the fix to the live site.

Let us know,

Thanks,
laranz.

#176829 Copied In reply to: Urgent: Wishlist Premium Plugin bug still there and your fix caused other issues

Laranz

Participant

November 6, 2017 at 06:45

Hi,

You use the same activation code to activate the theme on multiple instance? Please pass us the license code in the “Private Content” we will do the needful.

Let us know,

Thanks,
laranz.

#176828 Copied In reply to: You have reached activation number limit.

Laranz

Participant

November 6, 2017 at 06:34

Hi,

Can you pass us this login details, https://marbleclinic.ca/wp-login.php so that we can login and check what is going wrong.

In the mean time, try disable all the plugin you installed other than the theme’s bundled plugin, and refresh the cache and see that fixes the issue?

Let us know,

Thanks,
laranz.

#176827 Copied In reply to: JQuery errors

Laranz

Participant

November 2, 2017 at 05:24

Hi,

1. Use this CSS

.product-categories li a:hover {
color: rebeccapurple !important;
}

2. You meant you don’t want the sliding up of the “Add to cart” button? Instead you want to say the button always?

Let us know,

Thanks,
laranz.

#176627 Copied In reply to: Customizing the Handmade Home Page

Laranz

Participant

November 2, 2017 at 05:14

Hi,

You’re welcome. 🙂

If you’re happy with the theme and our service, don’t forget to rate our theme on themeforest.

Let us know if you have any other questions,

Thanks,
laranz.

#176626 Copied In reply to: Rev slider in store page not working

Laranz

Participant

November 2, 2017 at 04:32

Hi,

Can you show us a link to the contact page? If you don’t want to show the link in a public forum, you can paste the link in the “Private Content” so only the moderators can see.

Let us know,

Thanks,
laranz.

#176625 Copied In reply to: Contact Form 7 Width

Laranz

Participant

November 2, 2017 at 04:30

Hi,

1. Make sure you have the latest version of the theme and the core plugin.
2. Try disable the xStore Core plugin and try to activate the theme, after activation enable the plugin again.
3. Make sure you’re having all the requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
4. Make sure your hosting have cURL enabled, installed and on latest version.

Let us know,

Thanks,
laranz.

#176624 Copied In reply to: Invalid Purchase Code

Laranz

Participant

November 2, 2017 at 03:08

Hi,

1. I didn’t see any pink background tabs in your home page, is that from some other page? Can you provide a link to that particular page?

2. You can easily do that via “Loco Translate” plugin.

Let us know,

Thanks,
laranz.

#176623 Copied In reply to: Travel webshop

Laranz

Participant

November 1, 2017 at 14:10

Hi,

1. Please double check these settings once again in the Facebook app setting page: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
2. Did you Add the valid OAuth redirect URIs in the app’s client OAuth settings https://prnt.sc/fde15g ??
3. Make sure the theme and the woocommerce are at the latest version.
4. Check this topic to see if you missed anything discussed there: https://www.8theme.com/topic/loginregister-with-facebook/

Let us know,

Thanks,
laranz.

#176575 Copied In reply to: Facebook login problem

Laranz

Participant

November 1, 2017 at 11:37

Hi,

I get this error while trying to login with facebook,

URL blocked: This redirect failed because the redirect URI is not white-listed in the app’s client OAuth settings. Make sure that the client and web OAuth logins are on and add all your app domains as valid OAuth redirect URIs.

So make sure you did all the things correct, by giving the redirect URI right, and other settings correctly set.

Let us know,

Thanks,
laranz.

#176541 Copied In reply to: Facebook login problem
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Viewing 30 posts - 31 through 60 (of 418 total)

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