Return to previous page

8thme products module - by papanikolaou - on WordPress WooCommerce support

This topic has 13 replies, 4 voices, and was last updated 6 years, 2 months ago ago by Laranz

papanikolaou

Participant

February 9, 2018 at 20:12

Hi there,

although i have set the products of this module for 2 columns , it appears smaller
please advice

#184665 Copied Theme version: 4.18 WooCommerce version: 3.3.1

12 Answers

Rose Tyler

Support staff

February 12, 2018 at 08:31

Hello,

Thanks for the topic.
Sorry for the delay due to the weekends.
Please describe the problem in more details and provide screenshot for better understanding.

Regards

#184726 Copied

papanikolaou

Participant

February 12, 2018 at 14:28

Hi there
http://prntscr.com/idmnt5

I have set on the module on the right 2 columns but it does not behave accordingly.
Thanx

#184821 Copied

Rose Tyler

Support staff

February 12, 2018 at 15:43

Hello,

Thanks for the screenshot.
Could you please provide temporary wp-admin access in Private Content?

Regards

#184833 Copied

papanikolaou

Participant

February 12, 2018 at 16:17

please check the private message
thanx

Please, contact administrator
for this information.

#184836 Copied

Olga Barlow

Support staff

February 12, 2018 at 17:35

Hello,

We need FTP access to fix this.

Regards

#184852 Copied

papanikolaou

Participant

February 14, 2018 at 15:15

Hi
please check the details on the private area section
thanx

Please, contact administrator
for this information.

#185082 Copied

Rose Tyler

Support staff

February 14, 2018 at 15:48

Hello,

Unfortunately, we can’t connect. Please check credentials.

Regards

#185086 Copied

papanikolaou

Participant

February 14, 2018 at 18:04

I have used teh credentials and have logined ok…can you please try again?
thanx

#185104 Copied

Rose Tyler

Support staff

February 15, 2018 at 08:27

Hello,

I still can’t connect to FTP https://prnt.sc/ieywlv. Shall we provide our IP address to put it into whitelist on the server?

Regards

#185124 Copied

Rose Tyler

Support staff

February 15, 2018 at 16:39

P.S. Today will be released new theme version 4.19 and the problem should be fixed after the update.

Regards

#185216 Copied

papanikolaou

Participant

February 17, 2018 at 12:11

Ok I will wait.
when will this be available for the update on the website?
thanx

#185367 Copied

Laranz

Participant

February 19, 2018 at 03:05

Hi @papanilkolaou,

The update is already live, https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes can you update your website’s xstore to its latest version, and also update xstore core plugin to its latest version, clear the cache and see that fixes the issue.

Let us know,

Thanks,
laranz.

#185402 Copied
Viewing 13 results - 1 through 13 (of 13 total)