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Delete theme and reinstall, whit clean info

This topic has 10 replies, 4 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

leanazar

Participant

November 8, 2017 at 04:00

Hi, I use the xstore theme.
I have a problem, when editing the theme something got corrupted and it went wrong.
try to uninstall it and then reinstall it but when re-installing the theme the cabios that had echoed remain.
I do not know how to reinstall the theme and that it remains clean as it is as soon as it is installed

Also since I updated to version 4.12 I see nothing in the menus I attached an image

Screenshot is in private content area

Please, contact administrator
for this information.

#177029 Copied

9 Answers

Laranz

Participant

November 8, 2017 at 07:41

Hi,

1. Try deactivate the theme by going to Theme Options.
2. Delete the theme by login to FTP using filezilla or any other FTP file manager and navigate to wp-content/themes/xstore and delete the theme folder.
3. Login to themeforest and download the latest version of xstore,
4. Install it via FTP or WordPress,
5. Activate the theme by the license key.

Optionally if you want to delete all the content in the site, you can use this plugin https://wordpress.org/plugins/wordpress-database-reset/ ( use with caution, it deletes everything )

Let us know,

Thanks,
laranz.

#177043 Copied

leanazar

Participant

November 8, 2017 at 18:52

Hi Laranz.

1. I deactivate the theme activating other theme.
2. Delete via FTP
3. Download the last version on themeforest
4. Upload via FTP
5. Activate and run wizard
6. Dont ask to the license key, the key its already on the theme.
7. Install all the theme and plugins, and the makeup theme
8. after all finish, i enter to the webpage and have the same modifications of the theme i made before uninstall
9. after install not create again the statics blocks again.

So it’s not a clean uninstall/install

When i uninstall i need to delete something in the database.

I like to make a clen install like to be the first time.

I dont like after install see all changes i made to the old theme.

Sorry my english.

#177151 Copied

Olga Barlow

Support staff

November 9, 2017 at 12:39

Hello,

1) Very likely problem with theme options is caused by third-party plugin WooCommerce Point of Sale and error that it gives in console http://prntscr.com/h87410 Try to disable that plugin and check Theme Options again.

2) Simple theme reinstallation does not allow you to start from the scratch. Yes, theme creates the tables in DB. To start from the very beginning you need to reinstall WP but I’m not sure if this is a good idea if you already have your products there.

Regards

#177223 Copied

leanazar

Participant

November 9, 2017 at 13:26

Hi Olga please you can tellme what i need to delete in database for delete the theme.

For example if i like to use another theme, your theme make some thisng in the DB????

Its imposible to me make a ne install, its any way to make a clean install.
Because your theme its not workong properly and i need to make a clean install.

Thanks.
Leandro

#177229 Copied

Olga Barlow

Support staff

November 9, 2017 at 16:12

Hello,

Every theme saves some information to DB, options etc. What exactly does not work properly? Maybe I’ll be able to help you with these moments and you won’t need any clean install.

Regards

#177245 Copied

leanazar

Participant

November 9, 2017 at 19:11

Hello Olga, plese see my, home page and the image on Choose your favorite dont see nothing.

and the footer have one problem

Thanks

#177257 Copied

Rose Tyler

Support staff

November 10, 2017 at 09:59

Hello,

1. Please check now.
2. Could you provide one more screenshot of this problem for better understanding?

Regards

#177301 Copied

leanazar

Participant

November 10, 2017 at 12:57

Perfect Rose thanks very much

#177332 Copied

Rose Tyler

Support staff

November 10, 2017 at 13:01

You’re welcome!
Let us know if you need any further assistance.

Regards

#177333 Copied
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