Dear @ziga32,

Please take a look at the black section at the bottom our screenshot: https://prnt.sc/Ny2mRwrbMRRz.

Can you please us your cPanel or FTP accounts so we can check the error logs?

Thank you!

Hi @Creatica,

Did you change the password?

We can’t login anymore.

Best Regards,
8Theme’s Team

Dear @Tiffany,

There is an JS error under Console Log related from the scripts of Mailchimp plugin which prevents the form works correct:

https://prnt.sc/wV5dwv73hBDN

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

Dear Abhinandan,

We hope this message finds you well.

To proceed, we kindly request you to first install the XStore child theme. You can find detailed instructions on the installation process at the following link: (https://www.8theme.com/documentation/xstore/theme-installation/child-theme/).

Once the child theme is installed, you will be able to access the functions.php file.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Creatica,

Could you please try adding this custom code under functions.php file locates in your child theme?

add_filter('et_option_sale_icon_text', 'n2t_et_option_sale_icon_text', 999);
function n2t_et_option_sale_icon_text(){
	return 'ПРОМО';
}

Let us know how it goes!

Dear @jerrymain,

We hope this message finds you well.

Kindly try adding the following code snippet to the functions.php file located in your child theme:

add_filter('woocommerce_comment_pagination_args', 'n2t_woocommerce_comment_pagination_args', 100);  
function n2t_woocommerce_comment_pagination_args($args) {  
    $args['prev_text'] = '«';  
    $args['next_text'] = '»';  
    return $args;  
}  

Please remember to replace the « and » values with the desired text or symbols as per your requirements.

Should you have any further questions or need additional assistance, feel free to reach out.

Best regards,
The 8Theme Team

Dear @Den,

We hope this message finds you well.

Could you kindly provide temporary FTP access so that we can review the error logs?

To proceed, we would require the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create these credentials, we recommend reaching out to your hosting provider, who should be able to assist you with the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear Adam,

We hope this message finds you well.

We wanted to inform you that we have now moved the PayPal button to appear after the “Add to Cart” form. You can view the updated placement here:
https://prnt.sc/EZpxRr6x6g_d

This adjustment was achieved using the following hook:

 
add_filter('woocommerce_paypal_payments_single_product_renderer_hook', function() {  
    return 'woocommerce_after_add_to_cart_form';  
}, 999);  

For your reference, you can explore all the available hooks for the single product page in this guide:
(https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/)

Should you have any questions or require further assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Dear Adam,

We hope this message finds you well.

We attempted to add some custom code to the functions.php file; however, the URL provided in the private content area is returning a 403 error.

Could you kindly review this at your earliest convenience or install WP File Manager plugin for us?

Thank you for your assistance.

Best regards,
The 8Theme Team

Dear @Sefat,

We hope this message finds you well.

Due to limited spacing on mobile devices, the product title is currently hidden in the mobile version. To resolve this and display the product title, we kindly recommend adding the following custom CSS code:

  
@media (max-width: 600px) {  
    .etheme-sticky-cart .et-wrap-columns {  
        flex-wrap: wrap;  
    }  
    .etheme-sticky-cart .et-wrap-columns .et_column.mob-hide {  
        display: block;  
    }  
}  

We hope this solution proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Cristina,

We hope this message finds you well.

We wanted to bring to your attention that the product archive page is currently displaying the stock quantity of the parent product, which has been set to 1, as shown in the screenshot below:

https://prnt.sc/EenCinKgp3nI

As this functionality is only applicable on the single product page, we kindly suggest hiding the stock information on the product archive page for a more seamless user experience.

Please let us know if you need any assistance with this adjustment.

Best regards,
The 8Theme Team

Dear @Abhijeet Kumar,

I hope this message finds you well.

I am another member of the team, and I would like to bring to your attention that the Header Builder is currently displaying a 500 error, as shown in the screenshot below: (https://prnt.sc/8AAGcUON3MPx) sometimes 403 error: (https://prnt.sc/F5LcLwugb6TP)

Could you kindly assist by reviewing this issue once again? Your support in resolving this matter would be greatly appreciated.

Thank you in advance for your help.

Best regards,
8Theme Team

Hi @jerrymain,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

nav.woocommerce-pagination ul.page-numbers a.prev,
nav.woocommerce-pagination ul.page-numbers a.next{
    text-indent: -9999px;
}
nav.woocommerce-pagination ul.page-numbers a.prev::before {
    opacity: 1;
    content: '⬅';
    height: 36px;
    position: absolute;
    width: 36px;
    text-align: center;
    line-height: 36px;
    text-indent: 0;
}

nav.woocommerce-pagination ul.page-numbers a.next::before {
    opacity: 1;
    content: '⮕';
    height: 36px;
    position: absolute;
    width: 36px;
    text-align: center;
    line-height: 36px;
    text-indent: 0;
}

https://prnt.sc/yTAJ5QLpkX4p

Kind regards,
The 8Theme Team

Dear Cristina,

We hope this message finds you well.

It appears that the parent theme was activated, which caused the header to go missing. However, we have reverted back to the XStore child theme, and everything is functioning normally now.

Could you kindly review this matter at your earliest convenience?

Thank you for your attention to this.

Best regards,
The 8Theme Team

Dear Abhijeet Kumar,

We hope this message finds you well.

We wanted to inform you that the issue with your previous variation products not having a specific color, which prevented them from being added to the cart, has been resolved.

We have made the necessary adjustments, and everything is now functioning correctly. You can review the updated setup here: (https://tinyurl.com/26t393es).

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team