CLEAR SHOPPING button is clearing the cart after ~9 seconds and thus causing confusion

This topic has 6 replies, 3 voices, and was last updated 2 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 15, 2025 at 11:02

    CLEAR SHOPPING button is clearing the cart after ~9 seconds and thus causing confusion

    Steps to replicate:
    1) Add products to bag
    2) Navigate to cart page
    3) Click on CLEAR SHOPPING CART button
    4) Click on YES on the modal asking are you sure
    5) Validate that all the products in cart should be removed from cart after confirming

    Expected Result: The items in shopping cart after confirming on the modal

    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    January 15, 2025 at 15:56

    Dear Abhijeet Kumar,

    We hope this message finds you well.

    We have noticed that your website is loading quite slowly on our end. To enhance its performance, we kindly recommend considering an upgrade or change to your hosting plan. Additionally, implementing a caching plugin could significantly improve loading times.

    Here are a couple of options you may find helpful:
    – LiteSpeed Cache: (https://www.litespeedtech.com/products/cache-plugins/wordpress-acceleration)
    – WP Rocket: (https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

    We appreciate your attention to this matter and are here to assist you if you have any questions or need further guidance.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 18, 2025 at 13:48

    Tried on a new server http://155.248.255.99/ and still same issue. Can you please check once?

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 06:55

    Dear @Abhijeet Kumar,

    We kindly request you to try implementing the suggestions provided in our previous response.

    Thank you for your attention.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 28, 2025 at 12:31

    Re-checked this without the above mentioned extensions are below are observations:
    1) On http://155.248.255.99/ – the cart is getting cleared within 2 seconds and user is displayed a loading icon for that duration – Working fine
    2) On refurbraja.com – the cart is getting cleared faster than earlier (within 4-5 seconds) and every time user is displayed a loading icon until the cart is cleared – Working fine
    Closing the ticket

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 28, 2025 at 12:31

    Dear Abhijeet Kumar,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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The issue related to '‘CLEAR SHOPPING button is clearing the cart after ~9 seconds and thus causing confusion’' has been successfully resolved, and the topic is now closed for further responses

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