Base level product is added to wishlist and not the chosen variant, hence giving error while trying

This topic has 8 replies, 4 voices, and was last updated 3 weeks ago ago by Andrew Mitchell

  • Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 10, 2025 at 16:07

    On wishlist page, base level variant product is added and not on chose color level variant even if the user is adding to wishlist after seleting color. Due to this, error is displayed to select color upon adding to cart from wishlist

    Steps to reproduce:
    1) Navigate to any product details page
    2) Select the color variant
    3) Click on Add to Wishlist
    4) Navigate to Wishlist page
    5) Validate the added product
    6) Try to add the product to cart to validate if chose variabt gets added to cart

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2025 at 12:41

    Dear @Abhijeet Kumar,

    We hope this message finds you well.

    We kindly request that you create and share a video explaining the problem in detail. This will help us assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 13, 2025 at 13:43

    Adding the video to show that DARK color was added to wish list, but when user is trying to add that to cart (from wish list section), error is being displayed to chose a color

    Please contact administrator
    for this information.
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    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    January 15, 2025 at 15:56

    Dear Abhijeet Kumar,

    We hope this message finds you well.

    We wanted to inform you that the issue with your previous variation products not having a specific color, which prevented them from being added to the cart, has been resolved.

    We have made the necessary adjustments, and everything is now functioning correctly. You can review the updated setup here: (https://tinyurl.com/26t393es).

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 16, 2025 at 11:39

    This is still behaving in the same way. Tried for multiple products with correct variant products

    Avatar: Justin
    Luca Rossi
    Support staff
    January 17, 2025 at 05:20

    Hi @Abhijeet Kumar,

    Please go to edit your variable products, the use the generate variations button:

    – The correct variations should be like:

    https://prnt.sc/EvqcIpLn4-9Y

    – Wishlist Not working variations:

    https://prnt.sc/wVst1Kla2g1B

    Best regards,
    The 8Theme Team

    Avatar: Abhijeet Kumar
    Abhijeet Kumar
    Participant
    January 18, 2025 at 14:00

    Thanks for clarifying, working as expected hence closing the ticket

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 18, 2025 at 14:00

    Dear Abhijeet Kumar,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Base level product is added to wishlist and not the chosen variant, hence giving error while trying’' has been successfully resolved, and the topic is now closed for further responses

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