My site is giving me 403 forbidden on a wishlist.

This topic has 15 replies, 4 voices, and was last updated 3 weeks, 3 days ago ago by Luca Rossi

  • Avatar: ziga32
    ziga32
    Participant
    January 14, 2025 at 17:53

    My site is giving me 403 forbidden. acces denied error.

    But only on wishlist.
    And only if I have 2 or more items on a wishlist.
    And only on mobile.

    really weird.

    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2025 at 07:40

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    January 15, 2025 at 11:17

    Shared a link to the video in private area.

    Here is a walkthru:
    1. I add a product to the wishlist and open a wishlist (everything is ok)
    2. I add another product to the wishlist, open a wishlist and get 403 error.
    3. after that, I can’t even open a homepage anymore. I have to exit incognito and open it again.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 15, 2025 at 13:49

    Dear @ziga32,

    We hope this message finds you well.

    We would like to inform you that we have thoroughly tested the issue you reported on your website. While we did not encounter similar issues in the past, we were able to replicate the 403 error when adding 10-15 products to the wishlist consecutively. However, we also observed that refreshing the page resolves the issue, indicating that the rapid modification of cookies may be causing the browser to raise a query.

    Given that this issue did not occur previously, we would like to propose the following solutions:

    1. Refresh the Page: Simply refreshing the page should resolve the issue, as it appears that the cookies become overloaded after quickly adding or removing multiple items.

    2. Submit a Request for Wishlist Recoding: If you believe the Wishlist functionality requires further optimization, you can submit a request for recoding on our task board here: https://www.8theme.com/roadmap/.

    3. Consider Using a Third-Party Plugin: You may also want to explore third-party plugins that offer similar functionality, as they may handle the process differently and better suit your needs.

    4. Disable the Litespeed cache plugin and others that can make effect on such case and check then.

    We hope one of these solutions will address the issue you’re experiencing. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    January 15, 2025 at 14:24

    As seen from my video, refreshing the page does not help, in fact, I can’t even access the homepaghe anymore.

    Also, I’m not using any cache.

    Avatar: Justin
    Luca Rossi
    Support staff
    January 18, 2025 at 07:25

    Dear @ziga32,

    Could you please help us to disable the litespeed cache from your server as showing in the screenshot?

    Thank you!

    Files is visible for topic creator and
    support staff only.
    Avatar: ziga32
    ziga32
    Participant
    January 19, 2025 at 20:46

    I’m not using any caching and neither is my hositing, I just confirmed with them. what makes you think they are caching based on a screenshot?

    Avatar: Justin
    Luca Rossi
    Support staff
    January 20, 2025 at 05:42

    Dear @ziga32,

    Please take a look at the black section at the bottom our screenshot: https://prnt.sc/Ny2mRwrbMRRz.

    Can you please us your cPanel or FTP accounts so we can check the error logs?

    Thank you!

    Avatar: ziga32
    ziga32
    Participant
    January 20, 2025 at 11:27

    the bottom says it has servers that work with LiteSpeed technology, not that there is any caching enabled.

    cpanel in private area

    Please contact administrator
    for this information.
    Avatar: ziga32
    ziga32
    Participant
    January 21, 2025 at 16:17

    now my entire site is now shown on mobile, unless viewed in incognito. Same problem with my client.

    were you able to check the logs on cpanel?

    Avatar: Justin
    Luca Rossi
    Support staff
    January 22, 2025 at 08:51

    Dear @ziga32,

    We hope this message finds you well.

    We have thoroughly reviewed the error logs in cPanel but were unable to identify any issues related to the XStore theme code or the Wishlist functionality.

    Could we kindly request your assistance in reaching out to your hosting provider’s support team to help debug and trace the root cause of this 403 error? As this appears to be a server-side issue, their expertise would be invaluable in resolving it.

    Thank you in advance for your cooperation and support.

    Best regards,
    The 8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    January 22, 2025 at 17:07

    ok, will ask, thank you

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 05:22

    Dear @ziga32,

    We hope this message finds you well.

    Please let us know how everything progresses. Should you require any further assistance or have additional questions, do not hesitate to reach out to us. We are here to support you.

    Best regards,
    The 8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    January 23, 2025 at 12:14

    We disabled modsecurity and now it seems to be working…

    Avatar: Justin
    Luca Rossi
    Support staff
    January 23, 2025 at 12:33

    Glad to hear everything is working fine now.

    If you need anything else please let us know.

    Best regards,
    The 8Theme Team

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