Dear TimN2408,

We are pleased to inform you that we have implemented certain CSS selectors to enhance the functionality of the mobile menu. As a result, the mobile menu is now operating as intended. You can view the current performance at the following link: https://prnt.sc/gLXvio3trQk2

May we kindly request that you clear your cache in its entirety to ensure that the updates are reflected on your end?

Thank you for your attention to this matter.

Warm regards,
The 8theme Team

Dear Rich Kil,

We would like to address the matter you’ve highlighted regarding the product category page. Upon review, it appears that you are referencing the text editor section. We regret to inform you that due to the nature of the text editor, it is not possible to implement the template directly within this area.

For your reference, here is a screenshot illustrating the issue: [https://prnt.sc/yiuKgYQvVXY-](https://prnt.sc/yiuKgYQvVXY-)

As a result, it will be necessary to manually adjust the heading tags, changing the h1 elements to h2 for each individual category.

If you would like to change the styles for all headings of product category pages. Please add the following custom CSS under Theme Options > Theme Custom CSS > Global CSS:

.term-description h1,
.term-description h2 {
    color: red;
    font-size: 60px;
}

We apologize for any inconvenience this may cause and appreciate your understanding in this matter. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Ricardo,

Now you can update any icons as you want for the Floating Navigation Panel.

We would like to inform you that the issue you have reported has been duly noted. Our development team is currently investigating the matter with due diligence.

Should we successfully replicate the issue in our environment, rest assured that we will proceed with the necessary updates to address it.

We appreciate your patience and understanding in this regard.

Thank you for bringing this to our attention.

Best Regards,
The 8Theme Team

Dear Jonathan,

We hope this message finds you well.

We kindly request that you insert the following snippet of code into the functions.php file located within your child theme directory:

add_filter('woocommerce_cross_sells_orderby', 'n2t_woocommerce_cross_sells_orderby', 100);
function n2t_woocommerce_cross_sells_orderby(){
    // Options include: menu_order, title, date, price, sku
    return 'menu_order';
}

We trust that this addition will be beneficial to your setup.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Ricardo,

We apologize for the delay in our response.

Upon investigation, our development team has been unable to reproduce the issue on our development sites. It appears that the problem may stem from the file_get_contents PHP function provided by your hosting service.

To address this, we have substituted the SVG icons with image files, which has resolved the issue and eliminated all warning messages.

Please refer to the following screenshot for your reference: https://prnt.sc/nIks7yag0qda

Could you kindly verify the changes at your earliest convenience?

We appreciate your cooperation and understanding.

Warm regards,
The 8Theme Team

Dear Ricardo,

We hope this message finds you well.

We regret to inform you that we continue to experience difficulties accessing your website:

https://prnt.sc/nMahGfppI0C9

We kindly request that you contact your hosting provider and ask them to remove the IP restriction that is currently in place. This action is necessary to enable us to proceed with our tasks.

Once the IP restriction has been lifted, we suggest utilizing a maintenance plugin to control user access to your website during any necessary updates or changes. The following plugin is recommended for this purpose:

https://wordpress.org/plugins/maintenance/

We appreciate your prompt attention to this matter and look forward to your cooperation.

Best regards,
The 8Theme Team

Dear Gabriel,

We kindly request that you insert the custom CSS code provided below into your website. To do so, please navigate to Theme Options, then select Theme Custom CSS, and finally, Global CSS:

body .page-404 .largest {
    background-image: url(https://simubay.com/wp-content/themes/xstore/images/404.png);
}

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hi @Ricardo,

Please add our IP Addresses to whitelist:

– 171.246.109.112
– 2402:800:63b9:ba85:bd98:b79f:1107:c1ce

We’re unable to login to your website right now: https://prnt.sc/dM2Fb3MfltGT

Thank you!

Dear PanosN,

We hope this message finds you well.

We kindly request that you adjust the Mini-Cart Products Amount to exceed 3 items. This setting can be found within the Theme Options, under the Header Builder section, specifically in the Cart area.

For your convenience, here is a screenshot illustrating the current configuration: https://prnt.sc/n3L83xWJtPIi

Should you encounter any difficulties with this adjustment, we would appreciate it if you could provide us with access to your WordPress Admin panel. Please share the following credentials:

– WordPress Admin Username
– WordPress Admin Password
– WordPress Login URL

Your cooperation is greatly appreciated, and we look forward to your prompt response.

Best regards,
The 8Theme Team

Dear E. Uluturk,

We hope this message finds you well.

We are writing to acknowledge the presence of the issue you have reported within our system. Please be assured that this matter has been duly recorded and is slated for resolution in a forthcoming update.

In the interim, we would like to offer a temporary workaround that may serve your needs. You may attempt to resolve the issue by copying the static block shortcode into the Tabs element of Elementor. For your convenience, we have provided a visual guide at the following link: https://prnt.sc/KM2gHcFYUsf6

We apologize for any inconvenience this may have caused and appreciate your understanding as we work towards a permanent fix.

Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear Ricardo,

We regret to learn that you are experiencing difficulties with your website.

To assist you effectively, we kindly request that you forward us the complete error logs. Additionally, please provide us with access to your WordPress administrative panel and FTP credentials.

And please whitelist my IP addresses:

– 171.246.109.112
– 2402:800:63b9:ba85:bd98:b79f:1107:c1ce

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hi @ziga32,

Please update the code to this:

add_action('etheme_woocommerce_template_single_price', 'n2t_etheme_woocommerce_template_single_meta');
function n2t_etheme_woocommerce_template_single_meta(){
	global $thepostid, $post;
	if ( !$thepostid ) $thepostid = $post->ID;

	echo "<div class='productinfo-show-discounts'>";
	echo get_post_meta( $thepostid, '_bulkdiscount_text_info', true );
	echo "</div>";
}

If it still doesn’t work, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear Nazir,

We hope this message finds you well.

Please keep us informed on the progress of the matter at hand.

Kind regards,
The 8Theme Team

Dear Nazir,

We hope this message finds you well.

We would like to inform you that we have recently switched to the Twenty Twenty-Four default theme. However, we have noticed that the product functionality has been adversely affected subsequent to this change. For your reference, please find the screenshots illustrating the issue at the following links:

– [Screenshot 1](https://prnt.sc/uV-W-_dSCtaI)
– [Screenshot 2](https://prnt.sc/Sz08UkckJXMK)

We would like to inquire if there has been a migration process from the old website to the new one. If so, it is important to note that DNS record propagation typically requires a period of 48 to 72 hours.

Should the problem persist beyond 72 hours, we kindly ask that you reach out to your hosting provider for further assistance in resolving this matter.

We appreciate your attention to this issue and look forward to a prompt resolution. If you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @ziga32,

We hope this message finds you well.

We have identified the cause of the issue you reported with the thumbnail display. It appears to be related to certain custom CSS code, as indicated in the following screenshot:

[https://prnt.sc/XRchJZewqH9g](https://prnt.sc/XRchJZewqH9g)

To address this, our team has taken the initiative to comment out the justify-content: center; property within the CSS. As a result, the thumbnails are now displaying correctly, which you can verify in the screenshot provided below:

[https://prnt.sc/JTYUJ5tIp6XQ](https://prnt.sc/JTYUJ5tIp6XQ)

We trust that this resolves the issue to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team