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Images missing from the Woocommerce product gallery thumbnails

This topic has 14 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

ziga32

Participant

January 19, 2024 at 16:23

I have this images in the gallery
First black chair then brown chair
https://i.imgur.com/MdPM1cW.png

But when I’m on the page, first three images from the gallery are missing.
https://i.imgur.com/OstwWFz.png

https://dev.ergo-vision.eu/pisarniski-stoli/ergonomski/smart-deluxe/

#380636 Copied Theme version: 9.2 WooCommerce version: 7.5.1

13 Answers

Tony Rodriguez

Support staff

January 20, 2024 at 07:32

Hello, @ziga32,

Thank you for contacting us and for using XStore.

1/ We hope this message finds you well. We are reaching out to request your assistance in diagnosing a potential issue with our theme in conjunction with WooCommerce Storefront (Appearance > Themes) -To help us determine whether the problem is specific to our theme, could you kindly test it using some of the default WordPress themes and Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Should the issue persist, we would appreciate it if you could grant us temporary administrative access to your WordPress site. This will enable us to conduct a thorough investigation. You can provide this access by creating a new user account with administrative privileges through your Dashboard. Once created, please share the login credentials with us securely via the Private Content section.

Before proceeding, we strongly advise you to take a complete backup of your website. After securing your backup, please share your site’s wp-admin URL and the access details with us. Rest assured, we will handle your site with the utmost care and only make changes or remove plugins as necessary to address the issue at hand.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best regards,
The 8Themes Team

#380677 Copied

ziga32

Participant

January 30, 2024 at 14:29

Hello. Sorry for the late reply, I’m just back from vacation.

I switched to default theme but here nothing is show, not even a main image
https://i.imgur.com/LhGhABi.png

Please contact administrator
for this information.

#381774 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 06:36

Hello, @ziga32,

Thank you for your response.

1/ We have verified that the problem you are experiencing persists when using the default WordPress theme, Storefront. To address this matter effectively, we kindly request that you reach out to the WooCommerce plugin support team for specialized assistance. They are best equipped to guide you through the troubleshooting process and provide a resolution.

You can contact the WooCommerce support team directly via the following link: https://wordpress.org/support/plugin/woocommerce/

Once the issue has been resolved with the Storefront theme, we anticipate that it will function correctly with the XStore theme as well.

We appreciate your attention to this matter and look forward to your issue being resolved promptly.

2/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://xstore.helpscoutdocs.com/article/63-theme-update
– Plugins Update Guide: https://xstore.helpscoutdocs.com/article/37-plugins-update

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#381868 Copied

ziga32

Participant

January 31, 2024 at 11:59

actually if I switcht o default theme it works ok
https://i.imgur.com/sFbwNJt.png

#381919 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 12:34

Hello, @ziga32,

Thank you for your response

We are pleased to inform you that upon thorough review of your website, we have confirmed that the Xstore theme is successfully activated. Additionally, we have verified that the product gallery images are displaying as intended on the single product page.

For your convenience, we have created a detailed video walkthrough to illustrate the functionality in question. We kindly ask that you view the video in its entirety for your reference. You will find the video located in the private content area.

Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme’s Team

Please contact administrator
for this information.

#381931 Copied

ziga32

Participant

January 31, 2024 at 12:55

When you add more images to the gallery, the first ones are not showing
https://www.dropbox.com/scl/fi/o4sa3myx1etwbwk3cmbdz/screenshot-01-31-12-55-02.mp4?rlkey=i17oeh8foa8iqel1fxx2y0hxu&dl=0

#381935 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 13:00

Hello, @ziga32,

1/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://xstore.helpscoutdocs.com/article/63-theme-update
– Plugins Update Guide: https://xstore.helpscoutdocs.com/article/37-plugins-update

2/ Following the recent update of the XStore theme and the core plugin, we kindly request that you activate the XStore parent theme on your website. Once this is done, please review the functionality to ensure that the issue has been resolved.

We would greatly appreciate it if you could inform us of the outcome at your earliest convenience.

Best regards,
The 8Theme Team

#381938 Copied

ziga32

Participant

January 31, 2024 at 13:32

I patched, updated the theme and xcore but the problem still remains

https://dev.ergo-vision.eu/pisarniski-stoli/ergonomski/fokus/

https://www.dropbox.com/scl/fi/m4n566o3xmmq3sjw3lgvh/screenshot-01-31-13-26-08.mp4?rlkey=fbl4f8wt7xt7xh1hwwpx7ubsk&dl=0

If I switch from child theme to xstore the problem is gone
https://i.imgur.com/HDkmHBc.png
But the entire thumbnail layout is differentt. Also I lose the header and translations.

But if I switch from xstore back to child theme, then delete all my custom code in funcitions.php, the problem is here again. I don’t undestand it…?

#381944 Copied

ziga32

Participant

January 31, 2024 at 16:09

I also checked with elementor support, they said this:
https://i.imgur.com/e99coZ7.png

#381972 Copied

Luca Rossi

Support staff

February 1, 2024 at 05:20

Hi @ziga32,

We’ve taking a look to this issue and get back to you shortly.

Best regards,
The 8Theme Team

#382027 Copied

Luca Rossi

Support staff

February 1, 2024 at 07:37

Dear @ziga32,

We hope this message finds you well.

We have identified the cause of the issue you reported with the thumbnail display. It appears to be related to certain custom CSS code, as indicated in the following screenshot:

[https://prnt.sc/XRchJZewqH9g](https://prnt.sc/XRchJZewqH9g)

To address this, our team has taken the initiative to comment out the justify-content: center; property within the CSS. As a result, the thumbnails are now displaying correctly, which you can verify in the screenshot provided below:

[https://prnt.sc/JTYUJ5tIp6XQ](https://prnt.sc/JTYUJ5tIp6XQ)

We trust that this resolves the issue to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#382033 Copied

ziga32

Participant

February 1, 2024 at 10:46

works perfect, thank you!

Please not that this css is from you demo import, if you wish to include it in your next update.

#382062 Copied

Luca Rossi

Support staff

February 1, 2024 at 12:01

Glad we’re able to help!

Best Regards,
The 8Theme Team

#382103 Copied
Tagged: best selling, gallery issues, missing images, product gallery thumbnails, woocommerce problems, woocommerce solutions, woocommerce themes
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Images missing from the Woocommerce product gallery thumbnails

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