Luca Rossi

Dear @ziga32,

We are pleased to inform you that we have made some updates to the custom codes, resulting in the functionality of the swatch colors being restored.

Kindly take a moment to review the changes at your earliest convenience.

Warm regards,
The 8Theme Team

Dear Macamr Studios,

We hope this message finds you well.

We are reaching out to seek clarification on a matter concerning the display of product images on our platform. We have observed some inconsistencies and would greatly appreciate your expertise in identifying the issues at hand.

For your reference, please find below the links to the screenshots that illustrate how the product images are currently appearing on our end:

– [Screenshot 1](https://prnt.sc/PkQ28TT2Il6R)
– [Screenshot 2](https://prnt.sc/DapWmJ4iX6Wj)

We would be grateful if you could provide us with a detailed explanation of the potential causes of these discrepancies and any recommended solutions.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
The 8Theme Team

Hi @TronShop,

1. Disappearance of the Shopping Cart Icon on Mobile Devices: We have observed that the shopping cart icon is not appearing on mobile devices. Please conduct tests and verify this issue.

This issue happens on iPhone only, we’re taking a closer look on this and get back to you shortly.

2. Inconsistency in Text Size for Items: As you can see in the attached screenshots, the text for each item varies in size, which affects the aesthetics and user experience. We would like to know how to edit each module to standardize the text size. It is important to note that several of these modules are default in the template and cannot be modified in the standard theme editing area.

We’ve changed the font-size of Wishlist button 1.14rem(https://prnt.sc/8fS_fNiUJscn) and also added this custom CSS under Theme Options > CSS > Theme Custom CSS > Global CSS:

.single-product p.sales-booster-live-viewing {
    font-size: 1.14rem;
}
.single-product h2.products-title.upsell-products-title {
    --h2-size-proportion: 2.5;
}

Now the text size is same per your request.

3. Default Language of the Template: Currently, all items and titles appear in English, but our standard language is Spanish. We would like to set Spanish as the default language for all modules. Subsequently, we can use the recommended plugin to translate into English, German, French, and Italian. However, it is crucial that the standard language be Spanish. (The form modules are in Spanish because we created them, but the title and observation modules in each checkout step are default and in English).

We suggest you to use the LocoTranslate plugin. It’s good and easy to use to translate all the texts to Spain: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/. If you’re going to use multi-languages in your website, we suggest WPML plugin: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/.

4. Optimization of Space on Mobile Devices: In the mobile browsing experience, we have noticed that the dropdown menu and shopping cart take up too much screen space. We want these elements to be more minimalist and occupy less space. We believe this can be achieved by reducing the global font size throughout the site. Could you please advise us on how we can improve this user experience?

Do you mean to reduce the width of mini-cart content & dropdown menu? Please add the following custom CSS:

.et-off-canvas-wide > .et-mini-content {
    max-width: 250px;
}
.et-off-canvas > .et-mini-content {
    max-width: 250px;
}

We trust that these adjustments will enhance the user experience on mobile devices.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hi @ziga32,

We tried to login with this admin account but it didn’t work anymore.

Can you please double check?

Thank you!

Dear Mihalis,

We hope this message finds you well.

1. Upon reviewing your website, we have noticed that the current theme and plugins are not up to date. We kindly request that you proceed with updating them to their latest versions to ensure optimal performance and security. Please ensure that you create a backup of your website prior to initiating the update process.

2. We would like to bring to your attention that website speed can be influenced by several factors, including but not limited to:

– The loading time of scripts
– The loading time of images
– The number of active plugins
– The server response time

To enhance your website’s performance, we recommend considering the WP-Rocket plugin, which is designed to improve loading times and overall efficiency. For more information on how to optimize WP-Rocket settings with XStore, please visit the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

We trust that these suggestions will be beneficial for your website. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear TronShop Team,

We hope this message finds you well.

We would like to inform you that we have been utilizing MacOS Sonoma Version 14.3.1 (23D60) for our video recording processes. We have verified that the Theme Options are functioning as expected. For your convenience and review, please find below the links to the videos demonstrating the Theme Options in action on both Chrome and Safari browsers:

– For Chrome: [Video Demonstration on Chrome](https://www.awesomescreenshot.com/video/24932136?key=f23b8eeea5d5f9af26e8481a29a0bf35)
– For Safari: [Video Demonstration on Safari](https://www.awesomescreenshot.com/video/24932338?key=92bfca42ff9c085e35d8bdfbd68c5ff3)

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Dear TimN2408,

We hope this message finds you well.

We would like to inform you that you have the option to entirely remove the lazyload library from your website. To do so, kindly insert the following custom code into the functions.php file within your child theme:

add_action('wp_enqueue_scripts', 'n2t_wp_enqueue_scripts', 100);
function n2t_wp_enqueue_scripts(){
    wp_dequeue_script('jquery_lazyload');
    wp_deregister_script('jquery_lazyload');
}

We trust that this solution will be beneficial for your needs. Should you require any further assistance, please do not hesitate to reach out.

Warmest regards,
The 8Theme Team

Hi @TimN2408,

As we said in the previous replies, the Delay Javascript feature is not compatible with XStore for now.

If you activate Delay Javascript feature, the burger menu will not work. We’ve deactivated that function and now everything is working fine.

Best Regards,
The 8Theme Team

Dear Rodlens Hora,

We hope this message finds you well.

We would like to guide you through the process of limiting the number of tags displayed in the product tag cloud on your website. To achieve this, kindly insert the following code snippet into the functions.php file located within your child theme directory:

function n2t_topic_count_text( $count ) {
    /* translators: %s: product count */
    return sprintf( _n( '%s product', '%s products', $count, 'woocommerce' ), number_format_i18n( $count ) );
}

add_filter('woocommerce_product_tag_cloud_widget_args', 'n2t_woocommerce_product_tag_cloud_widget_args', 100);
function n2t_woocommerce_product_tag_cloud_widget_args() {
    return array(
        'taxonomy'                  => 'product_tag',
        'topic_count_text_callback' => 'n2t_topic_count_text',
        'number'                    => 10,
        'orderby'                   => 'count',
        'order'                     => 'DESC',
        'show_count'                => 3,
        'smallest'                  => 10,
        'largest'                   => 22,
        'unit'                      => 'px',
    );
}

Once you have added the code, please proceed to the Widgets section of your WordPress dashboard. There, you should add the Product Tag Cloud widget to the Shop Sidebar. For your convenience, here are the visual guides to assist you:

– [Widget Addition Guide 1](https://prnt.sc/S1sjXuxEIEOH)
– [Widget Addition Guide 2](https://prnt.sc/17R_IDP69Jcr)

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @razr1911,

We would like to inform you that the Dokan Lite plugin is entirely complimentary and does not require the purchase of a license. You can access and use this plugin without any associated costs.

For your convenience, we have provided a link to a helpful resource that outlines the integration process of the Dokan Multivendor plugin with the XStore theme: https://www.8theme.com/documentation/docs/dokan-multivendor-plugin-with-xstore-theme/

Once you have successfully installed and activated the Dokan plugin, please refer to the instructions provided in our previous correspondence. Following these steps will ensure that vendor information is appropriately displayed on the product page.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Dear @jojoexpress,

We kindly suggest utilizing the following code as an alternative solution:

function check_product_already_in_cart() {
	if ( is_product() ) {
		global $woocommerce;
		$product_id = get_the_ID();
		foreach ( $woocommerce->cart->get_cart() as $cart_item_key => $values ) {
			$_product = $values['data'];
			if ( $_product->get_id() == $product_id ) {
				?>
                <script>
                    jQuery(document).ready(function($){
                        $('.single-product form.cart').find('button.single_add_to_cart_button').text('Already In Cart').prop('disabled', true);
                    });
                </script>
				<?php
				break;
			}
		}
	}
}
add_action( 'wp_footer', 'check_product_already_in_cart', 999 );

Please note that any further customization falls outside the parameters of the support we are able to provide. However, if you wish our developers team can personally assist you via our customization service (paid). To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

We appreciate your understanding in this matter.

Warm regards,
The 8Theme Team

Dear Nancy,

We hope this message finds you well.

It requires the customization to achieve. Please be advised that the customization you are inquiring about falls beyond the scope of the support we are able to provide. However, we would like to direct your attention to a plugin that may offer a solution to your needs. You can find more information about it at the following links:
– https://wordpress.org/support/topic/filtering-woos-dimension-field/
– https://woobewoo.com/documentation/filter-by-length-width-height-and-weight/
– https://toolset.com/course-lesson/creating-a-custom-search/

We trust that this resource will be of assistance to you.

Warm regards,
The 8Theme Team

Dear @jojoexpress,

We kindly request that you insert the following code snippet into the functions.php file located within your child theme directory:

function check_product_already_in_cart() {
	if ( is_product() ) {
		global $woocommerce;
		$product_id = get_the_ID();
		foreach ( $woocommerce->cart->get_cart() as $cart_item_key => $values ) {
			$_product = $values['data'];
			if ( $_product->get_id() == $product_id ) {
                ?>
                <style>.single-product form.cart{display: none !important;}</style>
                <?php
				break;
			}
		}
	}
}
add_action( 'wp_footer', 'check_product_already_in_cart', 999 );

We trust this code will be beneficial for your needs. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear TimN2408,

We are pleased to inform you that we have implemented certain CSS selectors to enhance the functionality of the mobile menu. As a result, the mobile menu is now operating as intended. You can view the current performance at the following link: https://prnt.sc/gLXvio3trQk2

May we kindly request that you clear your cache in its entirety to ensure that the updates are reflected on your end?

Thank you for your attention to this matter.

Warm regards,
The 8theme Team

Dear Rich Kil,

We would like to address the matter you’ve highlighted regarding the product category page. Upon review, it appears that you are referencing the text editor section. We regret to inform you that due to the nature of the text editor, it is not possible to implement the template directly within this area.

For your reference, here is a screenshot illustrating the issue: [https://prnt.sc/yiuKgYQvVXY-](https://prnt.sc/yiuKgYQvVXY-)

As a result, it will be necessary to manually adjust the heading tags, changing the h1 elements to h2 for each individual category.

If you would like to change the styles for all headings of product category pages. Please add the following custom CSS under Theme Options > Theme Custom CSS > Global CSS:

.term-description h1,
.term-description h2 {
    color: red;
    font-size: 60px;
}

We apologize for any inconvenience this may cause and appreciate your understanding in this matter. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team