Luca Rossi

Dear @feeldesign,

We hope this message finds you well.

We would like to inform you that the parallax image feature, which utilizes the CSS property background-image: fixed, has been found to be incompatible with certain devices. Consequently, our development team has temporarily disabled this feature to ensure a consistent user experience.

Should you wish to reactivate this feature, you may do so by inserting the following custom CSS code. This can be accomplished by navigating to Theme Options, selecting Theme Custom CSS, and then applying the code to the Global CSS section:

@media only screen and (max-width: 1024px){
    body .et-attachment-fixed.et-parallax,
    body .et-attachment-fixed>div {
        background-attachment: fixed !important;
        background-size: inherit !important;
    }
}

We trust this will address your needs and enhance the functionality of your website on all devices.

Warm regards,
The 8Theme Team

Hi @Gbp,

We’ve updated the custom CSS codes per your request:

https://prnt.sc/dT6EVZUtfOYu

Best regards,
The 8Theme Team

Dear Tal,

We’re writing to inquire whether you have had the opportunity to clear your browser caches as previously discussed. This step is essential for ensuring that you are viewing the most recent version of our website.

Additionally, I have attached screenshots below for your reference, which display the current appearance of the sidebar on both my browser and that of my colleague. As you will observe, the sidebar width has been adjusted to 10%.

Screenshot from my browser:
[https://prnt.sc/kGMPdAFKwTez](https://prnt.sc/kGMPdAFKwTez)

Screenshot from my colleague’s browser:
[https://prnt.sc/cHMUqxqO82XV](https://prnt.sc/cHMUqxqO82XV)

Should you require any further assistance or if you have any questions regarding this matter, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Dear Mr. Jimenez,

We hope this message finds you well.

We kindly request that you insert the following script into the functions.php file located within your child theme directory. This code is intended to enhance the functionality of your website:

add_action('wp_footer', 'n2t_wp_footer');
function n2t_wp_footer(){
	?>
	<script>
        jQuery( function($){
            $(document).on('click', '.et-cookies-popup-wrapper .close', function (){
                etConfig.et_global.is_customize_preview || etTheme.setCookie("etheme_cookies", "false", etConfig.etCookies.cache_time), e.addClass("removing"), setTimeout(function() {
                    e.remove()
                }, 700)
            });
        });
	</script>
	<?php
}

Please ensure that the code is implemented correctly to avoid any potential issues. Should you require any assistance or have any questions regarding this process, please do not hesitate to reach out.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Dear Jose Hernan,

Thank you for your correspondence.

Should you have any inquiries, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Dear @Artibdfl,

We hope this message finds you well.

Upon review, our development team has discovered that the video link provided in your previous correspondence has unfortunately expired. We kindly request that you resend the video at your earliest convenience to facilitate our ongoing assessment.

Furthermore, we would greatly appreciate it if you could provide us with the details of your staging site. This information is essential for our development team to conduct a thorough examination and address your needs more effectively.

Thank you for your cooperation and prompt attention to this matter.

Best Regards,
The 8Theme Team

Hello @sathish150601,

Thank you for reaching out to us with your concern regarding the mailing notification issue in your XStore theme. We understand how important it is for you to have a fully functional email notification system for your website.

We apologize for any inconvenience you may have experienced. To assist you effectively, we would like to suggest a few steps that might resolve the issue:

1. Please ensure that your website’s server is properly configured to send emails. Sometimes, web hosting servers require specific settings to enable outgoing mail functionality.

2. Check if the email functionality is being blocked by any plugins or server settings. If you are using any security plugins, make sure they are not interfering with the email sending process.

3. Consider using SMTP (Simple Mail Transfer Protocol) for sending emails. This often increases the reliability of email delivery. You can use plugins like ‘WP Mail SMTP’ or ‘Easy WP SMTP’ to configure this.

4. If you are using a third-party email service for your emails, please verify that all the necessary DNS records (like SPF and DKIM) are correctly set up to ensure email deliverability.

5. Lastly, it might be helpful to check your server’s mail logs to see if there are any errors or issues that could be preventing emails from being sent.

If the mail function is still not working, please provide us with your WordPress admin account and password so we can take a closer look.

We are committed to helping you resolve this issue as quickly as possible. Please do not hesitate to get in touch with any further details or questions you may have.

Best Regards,
8Theme’s Team

Hi @Tal,

The 1/6 column is the minimum width of sidebar. But you can change the width of sidebar by adding this custom CSS code under Theme Options > Theme Custom CSS > Global CSS:

@media (min-width: 992px){
    .woocommerce-shop .col-md-2.sidebar {
        width: 15%;
    }
    .woocommerce-shop .col-md-pull-10 {
        left: 85%;
    }
    .woocommerce-shop .col-md-10 {
        width: 85%;
    }
    .woocommerce-shop .col-md-push-2 {
        right: 15%;
    }
}

Best Regards,
8Theme’s Team

Hi @MAHDAR,

Please uncheck the option, then also add the following codes under your functions.php file locates in your child theme:

add_filter('pre_option_woocommerce_hide_out_of_stock_items', 'n2t_woocommerce_hide_out_of_stock_items', 100);
function n2t_woocommerce_hide_out_of_stock_items($value){
	if(!is_admin() && is_singular('product')){
		return 'yes';
	}
	return $value;
}

The code above will cross-line the out-of-stock variation products in the product page ONLY.

Kind Regards,
8theme team

Hi @Mazzellla,

The product quantity is not available in shortcode. To add 2 product items to cart, you can try with this shortcode:

[add_to_cart id='.$product_id.' quantity='2']

For more information, please take a look at this article: https://woo.com/document/woocommerce-shortcodes/#add-to-cart

Kind Regards,
8theme team

Hi @Taron Sargsyan,

Can you please create a separated topic? We’re happy to help you to check your website.

The 8Theme Team,
Best Regards!

Hi @kristofair8306,

We’ve tried to login with the provided password in Private Content area but it didn’t work.

Can you please double check again?

Best Regards,
8Theme’s Team

Hi @javi_web,

The sale texts format is wrong: https://prnt.sc/L5hA1mwWEzgJ, the correct format should be:

 {sales_text} %s

We’ve already fixed it for you. Now everything is working fine:

https://prnt.sc/HRtJS1YMRzfn

Best regards,
The 8Theme Team

Subject: Blog Page Visual Update Confirmation

Dear Zenka,

We hope this message finds you well.

We are pleased to inform you that we have successfully implemented new CSS code to enhance the appearance of the blog page on your website. The modifications were made in the following location: Theme Options > Theme Custom CSS > Global CSS. The specific code added is as follows:

.blog .elementor-post__thumbnail.elementor-fit-height {
    padding-bottom: 30px !important;
}

We kindly request that you review the updated blog page at your earliest convenience to ensure that it meets your expectations.

Should you have any further requests or require additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @javi_web,

We are reaching out to kindly request the administrator account credentials for your Portuguese language website. This information is necessary for us to proceed with the services we are providing.

Best regards,
The 8Theme Team