Forum Replies Created

Viewing 30 posts - 4,951 through 4,980 (of 5,361 total)
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  • Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 09:10

    Dear Malvine,

    We hope this message finds you well.

    We’re writing to bring to your attention an issue that has been identified with the loading time of your website’s homepage. Upon analysis, it appears that the primary contributing factor is the size of a particular image, which can be viewed here:

    https://prnt.sc/vf6jmySJv7eU

    Our team has conducted tests using both GTMetrix and Google PageSpeed, which have confirmed the impact of this image on your site’s performance. The results of these tests can be reviewed at the following links:

    – GTMetrix Report: https://gtmetrix.com/reports/ecohealthlab.com/itxPry1G/
    – Google PageSpeed Analysis: https://pagespeed.web.dev/analysis/https-ecohealthlab-com/bns33j9lwn?hl=en&form_factor=desktop

    To enhance your website’s loading speed, we recommend the following actions:

    1. Replace the aforementioned image with a smaller, more optimized version to reduce its impact on loading times.
    2. Remove any unnecessary plugins that are currently active on your website, as they may be contributing to slower performance.
    3. Disable the lazy load feature of the Smush plugin and consider enabling the Lazyload Images/Videos feature of the WP-Rocket plugin instead.

    Implementing these changes should result in a noticeable improvement in your website’s loading efficiency.

    We appreciate your attention to this matter and are here to assist you with any further questions or concerns you may have.

    Best regards,
    The 8Theme Team

    #385530 Copied In reply to: LCP, CLS errors, unstable layout, layout shift
    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 07:42

    Hi @Shehzad Ghazi,

    you guys have mentioned to use

    add_filter(‘product_new_label_on_date_created’, ‘__return_true’);

    it now goes with creation date, and not with mass sync,

    I have another question, we have erp in which we mass sync once a week for all the items, and this new arrival would reset, and now its working as expected, not all the items are going to new arrival now.

    was that option added in the theme itself, so we can remove the code

    If the product_new_label_on_date_created is set by TRUE, the new label will follow the created date of products. Since you mentioned everything is working as expected, please keep this code for now.

    also I have one question or idea, how to make an item back in new arrival as fake new arrival, old item is sitting and not moving, and we want to make it new arrival, only some, is there a check/uncheck button of some sort that make it reset the counter, so its visible in new arrival?

    Unfortunately, the only way for now is editing the created date of products less than the days limit set in New Label Settings :
    – https://prnt.sc/AWTSvHAzLl8O
    – https://prnt.sc/GJpTFa9Ss9Ed

    Kind Regards,
    8theme team

    #385520 Copied In reply to: New Arrival and Clearence Sale Items Menu
    Avatar: Justin
    Luca Rossi
    Support staff
    March 4, 2024 at 04:57

    Dear @Clau8826,

    Should you require any further assistance, please do not hesitate to contact us.

    Kind regards,
    The 8Theme Team

    #385506 Copied In reply to: When you click on a variation the page scrolls up 1 px
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 16:29

    Dear @Clau8826,

    We hope this message finds you well.

    We wish to inform you that we have successfully replicated the issue you reported on our test environments. At present, we regret to inform you that a hotfix is not available. However, please be assured that the issue has been duly logged in our bug tracking system and is slated for resolution in a forthcoming update.

    We appreciate your patience and understanding in this matter. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385460 Copied In reply to: When you click on a variation the page scrolls up 1 px
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 14:42

    Dear @TSpinde,

    We hope this message finds you well.

    We would be grateful if you could furnish us with some screenshots to assist us in verifying the appearance of the sticky logo on your end. On our side, the logo seems to be displaying correctly, as evidenced by the following links:

    – For Safari: https://prnt.sc/l8NAyD4T2u5l
    – For Chrome: https://prnt.sc/fCDy6Hafpj1H

    Your cooperation in this matter is highly appreciated. Should you require any further assistance, please do not hesitate to reach out.

    Thank you for your attention to this request.

    Warm regards,
    The 8Theme Team

    #385452 Copied In reply to: Logo just keeps on being blurry, independent of image size
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 14:31

    Hi @Estudio EntreDos,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads
    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #385451 Copied In reply to: WRONG STYLE WITH PAYPAL FOR WOOCOMMERCE WHEN CREDIT CARD IS SELECTED
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 10:01

    Hi @Malvine,

    We hope this message finds you well.

    To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

    Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

    If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

    Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team.

    #385433 Copied In reply to: LCP, CLS errors, unstable layout, layout shift
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 09:38

    Hi @bgrsolutions,

    We appreciate your prompt response.

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Best Regards,
    8Theme’s Team

    #385429 Copied In reply to: Et-core-plugin request on store page is 1,000+ lines long and causing delay
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 09:18

    Dear Estudio EntreDos,

    We hope this message finds you well.

    We are writing to inform you that we have implemented a new CSS code snippet to address a recent issue. The code has been added to the following location within the theme settings: Theme Options > Theme Custom CSS > Global CSS. The specific code is as follows:

    
.woocommerce-checkout .order-review {
    float: left;
}

    This adjustment has been made to rectify the checkout display issue, and our preliminary tests indicate that the problem has been successfully resolved. However, we would greatly appreciate it if you could review the changes at your earliest convenience to ensure everything is functioning correctly on your end.

    For your reference, here is a screenshot of the updated checkout page: https://prnt.sc/KF-61BLq-GiO

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385425 Copied In reply to: WRONG STYLE WITH PAYPAL FOR WOOCOMMERCE WHEN CREDIT CARD IS SELECTED
    Avatar: Justin
    Luca Rossi
    Support staff
    March 2, 2024 at 09:09

    Dear Ray,

    We hope this message finds you well.

    We would like to suggest an alternative hook for you to implement:

    
add_action('woocommerce_product_meta_end', 'xstore_display_jetengine_meta_data', 25);
function xstore_display_jetengine_meta_data() {
    global $product;

    // Get all custom meta data associated with the product
    $meta_data = get_post_meta(get_the_ID());

    if (!empty($meta_data)) {
        echo '<ul class="jetengine-meta-data">';
        foreach ($meta_data as $key => $value) {
            // Exclude some default WooCommerce meta data fields and JetEngine internal meta data
            if (strpos($key, '_') !== 0 && $key !== '_elementor_data' && !is_array($value)) {
                echo '<li><strong>' . ucwords(str_replace('_', ' ', $key)) . ':</strong> ' . $value[0] . '</li>';
            }
        }
        echo '</ul>';
    }
}

    Please try integrating the above code snippet into your website’s functions to display the custom meta data.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #385424 Copied In reply to: Jetengine compatability for adding meta boxes
    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 15:51

    Hi @bgrsolutions,

    We hope this message finds you well.

    To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

    Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

    If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

    Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team.

    #385382 Copied In reply to: Et-core-plugin request on store page is 1,000+ lines long and causing delay
    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 15:42

    Dear Taalaki Abaya,

    We hope this message finds you well.

    We’re writing to address your recent inquiries as outlined below:

    1. With reference to the image you provided, which illustrates the mobile responsiveness of your website, we understand that you wish to replace the existing cart icon with a custom icon on the categories page. This icon should be interactive and direct users to the specified page. We would be pleased to assist you with this customization.

    We have successfully updated the cart icon to a custom icon and linked it to the categories page as per your request. However, regarding the text, we kindly ask that you translate the “Custom” text into your preferred language. You can review the changes here: https://prnt.sc/AvX8Rip99QJp

    2. Concerning your attempt to acquire an access token for your Instagram account via the Meta developers platform, I regret to inform you that we have encountered an error within the Developer Meta settings. At present, there is no alternative method within our service to facilitate a direct connection to your Instagram account. We recommend exploring other plugins that may offer a solution to this issue.

    We appreciate your understanding and are here to support you with any further questions or concerns you may have.

    Best regards,
    The 8Theme Team

    #385380 Copied In reply to: Customize and personalize the theme according to your preferences and requirements.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 13:32

    Dear Debbie,

    We hope this message finds you well.

    We have identified an issue where the Klarna payment scripts were experiencing conflicts with the SiteGround Optimize feature, specifically concerning JavaScript optimization.

    To address this, we have temporarily disabled the JavaScript optimization, which has resulted in the Klarna interface becoming visible once more. You can view the current display at the following link: https://prnt.sc/Pn_Ak6RWwVXL

    We kindly request that you clear the website’s caches at your earliest convenience to ensure that these changes are fully propagated. Additionally, we would appreciate it if you could verify the functionality of the Klarna interface post-clearance to confirm that the issue has been resolved.

    Your prompt attention to this matter is greatly appreciated. Should you require any further assistance or encounter additional issues, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    #385367 Copied In reply to: Cart and Product Page Changes since update
    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 11:39

    We are pleased to have been able to offer our assistance.

    Best regards,
    The 8Theme Team

    #385353 Copied In reply to: VOL.2 edit in mobile mode (phone, 767px and less)
    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 07:50

    Dear Debbie,

    We hope this message finds you well.

    We have carefully reviewed your cart and product pages, and we can confirm that they correspond with the screenshots you have provided us:

    – Cart Page: [https://prnt.sc/mTPC06bqblGH](https://prnt.sc/mTPC06bqblGH)
    – Product Page: [https://prnt.sc/lReJdVgMdF1D](https://prnt.sc/lReJdVgMdF1D)

    To proceed further, we kindly request that you share your custom code with us. Our team is prepared and eager to assist you with the reimplementation of your custom code.

    Please do not hesitate to reach out should you require any additional support or have further questions.

    Best regards,
    The 8Theme Team

    #385322 Copied In reply to: Cart and Product Page Changes since update
    Avatar: Justin
    Luca Rossi
    Support staff
    March 1, 2024 at 06:35

    Hi @Kombajn88,

    I tried to edit/adjust the page, but with poor results. After changing the height from 100% to 26% (25% or less makes no change, hence 26%) it looks like the picture

    You’ve change the column of that section to 1 column, we’ve changed it back to 4 columns now. Can you please check?

    Do I understand correctly that by toggling in MAIN CONFIGURATION (Top/Main/Bottom Header Sticky) they should later display as sticky header?

    Because when I toggle this option, nothing shows up with me (I also checked on cleared cache and incognito).

    I’m attaching the pictures for better illustration

    The XStore Advanced Sticky Header plugin will override those sticky settings. To make those sticky settings work, you have to deativate the XStore Advanced Sticky Header plugin.

    I’ve been trying for a few hours with css code/configuration to move the category names to the bottom of the image.

    Come to think of it, I found the css code from another topic, but unfortunately it doesn’t work as I would like – regardless of the value entered, it only moves the categories names up instead of bottom.

    Sorry for making so many topics and questions, but I can’t figure it out on my own

    Please try with this custom CSS code instead:

    
.page-id-3130 .category-grid {
    position: relative;
}
.page-id-3130 .category-grid.valign-center .categories-mask {
    bottom: -80px !important;
    top: auto;
}

    Best Regards,
    8Theme’s Team

    #385317 Copied In reply to: VOL.2 edit in mobile mode (phone, 767px and less)
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 13:08

    Dear Richard,

    We kindly request that you reach out to your hosting provider at your earliest convenience to address a critical issue that has been identified as being associated with the database. This matter is not related to our theme or plugins. Please ask them to login to the PHPMyAdmin, under wp_options table please insert a new row with the following:

    
option_name: xstore_sales_booster_settings

    
- option_value: a:6:{s:18:"quantity_discounts";a:22:{s:4:"type";s:10:"percentage";s:5:"rules";s:9:"intervals";s:15:"intervals_1_min";s:1:"5";s:15:"intervals_1_max";s:2:"10";s:22:"intervals_1_percentage";s:2:"10";s:15:"intervals_2_min";s:2:"11";s:15:"intervals_2_max";s:2:"20";s:22:"intervals_2_percentage";s:2:"20";s:12:"{{name}}_min";s:0:"";s:12:"{{name}}_max";s:0:"";s:19:"{{name}}_percentage";s:0:"";s:9:"intervals";s:23:"intervals_1,intervals_2";s:13:"steps_1_every";s:0:"";s:18:"steps_1_percentage";s:0:"";s:14:"{{name}}_every";s:0:"";s:5:"steps";s:7:"steps_1";s:5:"title";s:19:"Buy more save more!";s:11:"button_icon";s:20:"et_icon-shopping-bag";s:11:"button_text";s:3:"Add";s:12:"add_quantity";s:2:"on";s:8:"position";s:13:"after_excerpt";s:19:"shown_on_quick_view";s:0:"";}s:12:"progress_bar";a:8:{s:12:"message_text";s:39:"Spend {{et_price}} to get free shipping";s:12:"process_icon";s:16:"et_icon-delivery";s:21:"process_icon_position";s:6:"before";s:28:"progress_bar_ignore_discount";s:3:"yes";s:5:"price";s:3:"180";s:20:"message_success_text";s:42:"Congratulations! You've got free shipping.";s:12:"success_icon";s:12:"et_icon-star";s:21:"success_icon_position";s:6:"before";}s:26:"cart_checkout_progress_bar";a:8:{s:25:"progress_bar_message_text";s:39:"Spend {{et_price}} to get free shipping";s:25:"progress_bar_process_icon";s:16:"et_icon-delivery";s:34:"progress_bar_process_icon_position";s:6:"before";s:33:"progress_bar_cart_ignore_discount";s:3:"yes";s:18:"progress_bar_price";s:3:"180";s:33:"progress_bar_message_success_text";s:42:"Congratulations! You've got free shipping.";s:25:"progress_bar_success_icon";s:12:"et_icon-star";s:34:"progress_bar_success_icon_position";s:6:"before";}s:18:"estimated_delivery";a:36:{s:11:"text_before";s:19:"Estimated delivery:";s:9:"date_type";s:4:"days";s:8:"min_days";s:1:"3";s:8:"max_days";s:1:"5";s:4:"days";s:1:"5";s:9:"days_type";s:4:"date";s:11:"date_format";s:6:"F j, Y";s:35:"estimated_delivery_day_off_saturday";s:2:"on";s:33:"estimated_delivery_day_off_sunday";s:2:"on";s:16:"min_days_instock";s:1:"3";s:16:"max_days_instock";s:1:"5";s:12:"days_instock";s:1:"3";s:19:"min_days_outofstock";s:1:"3";s:19:"max_days_outofstock";s:1:"5";s:15:"days_outofstock";s:1:"3";s:20:"min_days_onbackorder";s:1:"3";s:20:"max_days_onbackorder";s:1:"5";s:16:"days_onbackorder";s:1:"3";s:29:"min_days_shipping_class_id_31";s:1:"3";s:29:"max_days_shipping_class_id_31";s:1:"5";s:25:"days_shipping_class_id_31";s:1:"3";s:30:"min_days_shipping_class_id_106";s:1:"3";s:30:"max_days_shipping_class_id_106";s:1:"5";s:26:"days_shipping_class_id_106";s:1:"3";s:29:"min_days_shipping_class_id_77";s:1:"3";s:29:"max_days_shipping_class_id_77";s:1:"5";s:25:"days_shipping_class_id_77";s:1:"3";s:13:"locale_format";s:9:"%A, %b %d";s:8:"position";s:13:"after_excerpt";s:28:"separated_values_for_instock";s:0:"";s:31:"separated_values_for_outofstock";s:0:"";s:32:"separated_values_for_onbackorder";s:0:"";s:41:"separated_values_for_shipping_class_id_31";s:0:"";s:42:"separated_values_for_shipping_class_id_106";s:0:"";s:41:"separated_values_for_shipping_class_id_77";s:0:"";s:6:"locale";s:0:"";}s:13:"floating_menu";a:39:{s:16:"items_1_svg_icon";s:57:"https://xstore.vn/wp-content/uploads/2024/02/whatsapp.png";s:15:"items_1_tooltip";s:12:"Tooltip text";s:12:"items_1_link";s:1:"#";s:20:"items_1_target_blank";s:2:"on";s:16:"items_2_svg_icon";s:53:"https://xstore.vn/wp-content/uploads/2024/02/gift.png";s:15:"items_2_tooltip";s:12:"Tooltip text";s:12:"items_2_link";s:0:"";s:16:"items_3_svg_icon";s:57:"https://xstore.vn/wp-content/uploads/2024/02/calendar.png";s:15:"items_3_tooltip";s:12:"Tooltip text";s:12:"items_3_link";s:0:"";s:17:"{{name}}_svg_icon";s:0:"";s:16:"{{name}}_tooltip";s:12:"Tooltip text";s:13:"{{name}}_link";s:0:"";s:5:"items";s:23:"items_1,items_2,items_3";s:8:"position";s:4:"auto";s:12:"content_zoom";s:3:"100";s:9:"items_gap";s:1:"7";s:16:"background_color";s:4:"#444";s:16:"box_shadow_color";s:4:"#fff";s:10:"item_color";s:4:"#fff";s:16:"item_color_hover";s:7:"#e95d2a";s:9:"dot_color";s:7:"#10a45d";s:17:"active_item_color";s:4:"#fff";s:28:"active_item_background_color";s:7:"#10a45d";s:18:"items_1_active_dot";s:0:"";s:17:"items_1_is_active";s:0:"";s:21:"items_1_mobile_hidden";s:0:"";s:20:"items_2_target_blank";s:0:"";s:18:"items_2_active_dot";s:0:"";s:17:"items_2_is_active";s:0:"";s:21:"items_2_mobile_hidden";s:0:"";s:20:"items_3_target_blank";s:0:"";s:18:"items_3_active_dot";s:0:"";s:17:"items_3_is_active";s:0:"";s:21:"items_3_mobile_hidden";s:0:"";s:21:"{{name}}_target_blank";s:0:"";s:19:"{{name}}_active_dot";s:0:"";s:18:"{{name}}_is_active";s:0:"";s:22:"{{name}}_mobile_hidden";s:0:"";}s:15:"fake_sale_popup";a:18:{s:21:"fake_sale_popup_image";s:2:"on";s:21:"fake_sale_popup_title";s:2:"on";s:21:"fake_sale_popup_price";s:2:"on";s:20:"fake_sale_popup_time";s:2:"on";s:24:"fake_sale_popup_location";s:2:"on";s:22:"fake_sale_popup_button";s:2:"on";s:21:"fake_sale_popup_close";s:2:"on";s:8:"bag_icon";s:1:"1";s:13:"products_type";s:6:"random";s:10:"sound_file";s:0:"";s:14:"show_on_mobile";s:2:"on";s:9:"locations";s:645:"{{{Washington D.C., USA ??}}}; {{{London, UK ??}}}; {{{Madrid, Spain ??}}}; {{{Berlin, Germany ??}}}; {{{New Delhi, India ??}}}; {{{Ottawa, Canada ??}}}; {{{Paris, France ??}}}; {{{Rome, Italy ??}}}; {{{Dhaka, Bangladesh ??}}}; {{{Kiev, Ukraine ??}}}; {{{Islamabad, Pakistan ??}}}; {{{Athens, Greece ??}}}; {{{Brasilia, Brazil ??}}}; {{{Lima, Peru ??}}}; {{{Ankara, Turkey ??}}}; {{{Colombo, Sri Lanka ??}}}; {{{Warsaw, Poland ??}}}; {{{Amsterdam, Netherlands ??}}}; {{{Mexico City, Mexico ??}}}; {{{Canberra, Australia ??}}}";s:9:"customers";s:0:"";s:12:"repeat_every";s:2:"15";s:14:"animation_type";s:8:"slide_up";s:24:"hide_outofstock_products";s:0:"";s:10:"play_sound";s:0:"";s:16:"orders_customers";s:0:"";}}

    
autoload: yes

    For your reference, please see the screenshot linked below which illustrates the issue:
    [https://prnt.sc/4fqkNPXy6Izv](https://prnt.sc/4fqkNPXy6Izv)

    We appreciate your prompt attention to this matter and are confident that your hosting provider will be able to assist in resolving the issue.

    Best regards,
    The 8Theme Team

    #385251 Copied In reply to: XStore WooCommerce – Fake Sale Popup not saving
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 12:57

    Dear @Kombajn88,

    We are pleased to inform you that we have implemented custom CSS to enhance the display of your section icons. On tablet devices with a resolution less than 768px, the icons are now arranged in a single row, as evidenced by the following screenshot:

    [https://prnt.sc/MJStnPZOw-9Z](https://prnt.sc/MJStnPZOw-9Z)

    However, due to limited spacing on mobile devices, we have configured the icons to appear in two rows for a more optimal presentation:

    [https://prnt.sc/0b_uiAAI0qDX](https://prnt.sc/0b_uiAAI0qDX)

    We kindly request that you review the adjustments at your earliest convenience. Below is the custom CSS code that has been applied:

    
@media (max-width: 768px){
    selector .elementor-column {
        width: 25%;
    }
    selector .elementor-widget-etheme_icon_box,
    selector .etheme-icon-box {
        height: 100%;
        flex-direction: column;
        justify-content: center;
        align-items: center;
        text-align: center;
        margin: 0 !important;
        min-height: 145px; 
    }
    selector .etheme-icon-box-icon {
        margin-right: 0 !important;
        margin-bottom: 15px !important;
    }
    selector .elementor-element-populated {
        margin: 0 !important;
    }
}
@media (max-width: 480px){
    selector .elementor-column {
        width: 50%;
    }
}

    We appreciate your attention to this matter and look forward to your feedback.

    Best regards,

    The 8Theme Team

    #385248 Copied In reply to: Page (redirected) does not load properly
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 11:57

    Dear Glam.eu,

    We hope this message finds you well.

    We would like to inform you that there is no need to remove the existing codes from your system. Please be assured that they will be automatically overridden with the release of new updates.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385243 Copied In reply to: Lightbox problem when activate variation gallery
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 10:37

    Dear Mihalis,

    We hope this message finds you well.

    We wish to inform you that we have activated the Cardlink Test Environment and the Enable Payment Iframe options. Unfortunately, despite these adjustments, the functionality has not been achieved as expected. For your reference, the issue persists at the following URL: http://tinyurl.com/25pv9ne5.

    Furthermore, we have initiated Debug Mode to investigate the matter thoroughly. However, we have not been able to locate any corresponding log files within the logs section, which can be accessed here: https://***.gr/wp-admin/admin.php?page=wc-status&tab=logs.

    Given the current circumstances, we recommend considering alternative WooCommerce Payment methods that may offer a more seamless integration. The following are some options for your consideration:

    – Woocommerce Payments: https://woo.com/products/woopayments/
    – Stripe: https://woo.com/products/stripe/
    – WooCommerce PayPal Payments: https://woo.com/products/woocommerce-paypal-payments/

    We apologize for any inconvenience this may have caused and are committed to assisting you in resolving this issue promptly. Should you require further assistance or have any questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #385232 Copied In reply to: ePayment problem – Cardlink/Worldline plugin
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 09:32

    Dear Website Café Team,

    We hope this message finds you well.

    We are reaching out to inform you that we have encountered a difficulty with the insertion of special characters into your PHPAdmin database. This issue has prevented us from successfully saving the settings for the Fake Sale Popup feature. For your reference, please see the screenshot linked below:

    [https://prnt.sc/4fqkNPXy6Izv](https://prnt.sc/4fqkNPXy6Izv)

    To address this matter, we recommend that you consult with your hosting provider. It would be prudent to inquire whether they can update MySQL to the latest version and ensure that the necessary module is enabled to support special characters. The following screenshot provides additional context:

    [https://prnt.sc/hBG1b6d2Zsmo](https://prnt.sc/hBG1b6d2Zsmo)

    We apologize for any inconvenience this may have caused and are available to provide further assistance should you require it.

    Thank you for your attention to this matter. We look forward to your prompt resolution of the issue.

    Warm regards,
    The 8Theme Team

    #385223 Copied In reply to: XStore WooCommerce – Fake Sale Popup not saving
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 08:44

    Hi @JamesG,

    You are welcome!
    If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area – https://themeforest.net/downloads

    Kind Regards,
    8theme team

    #385214 Copied In reply to: How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 08:21

    Dear JamesG,

    We would like to inform you that we have successfully implemented the following custom CSS into your website’s theme configuration:

    
.sticky-on .header-main {
    background-image: url("https://buzz-insta.com/wp-content/uploads/4-3.png");
}

    This addition has been made under the following navigation path: Theme Options > Theme Custom CSS > Global CSS.

    Could you please take a moment to review the changes at your earliest convenience?

    Best Regards,
    The 8Theme Team

    #385209 Copied In reply to: How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 08:04

    Dear Mr. Khurram Virk,

    We hope this message finds you well.

    After careful consideration, we have concluded that the WordPress Ecommerce Hosting plan currently stands as the most suitable option for your WordPress website. We recommend maintaining this hosting plan for the foreseeable future to ensure optimal performance and support for your online presence.

    Should you require further details or have any inquiries regarding the various hosting plans available, we kindly advise you to reach out to the GoDaddy Support team. Their expertise will be invaluable in providing you with tailored advice and guidance. Please note that our focus at 8Theme is not primarily on hosting services; hence, the GoDaddy team will be better positioned to assist you in this matter.

    We appreciate your understanding and are here to support you in any other way we can.

    Best Regards,
    The 8Theme Team

    #385205 Copied In reply to: The sticky add-to-cart section is not responsive on mobile
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 07:45

    Dear @Kombajn88,

    We are pleased to inform you that a hotfix has been successfully applied to your website. As a result, the previously reported errors should now be resolved.

    We kindly ask that you take a moment to review your website and confirm that everything is functioning as expected.

    Your feedback is important to us, and we appreciate your prompt attention to this matter.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    #385202 Copied In reply to: Page (redirected) does not load properly
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 06:34

    Dear James,

    We recommend utilizing a resolution of 1920×120 pixels for optimal quality. Additionally, please ensure that the file is compressed to the smallest size feasible without compromising its integrity.

    Kind regards,
    The 8Theme Team

    #385194 Copied In reply to: How to hide the box frame of the logo?? Also the Header background image doesn’t reflect.
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 06:30

    Hi @st7878,

    Please remove all the previous custom CSS codes, we’ve added this custom CSS code under Theme Options > Theme Custom CSS > Global CSS:

    
.elementor-widget-etheme_gallery {
    width: 100%;
}

    And now all the galleries are working fine. Can you please double check?

    Best Regards,
    8Theme’s Team

    #385193 Copied In reply to: The mobile version is not displaying the gallery correctly. And the menu is not working properly
    Avatar: Justin
    Luca Rossi
    Support staff
    February 29, 2024 at 04:22

    Dear @Alex011,

    We invite you to stay updated with our latest news and offerings.

    Should you require any further assistance or have any additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #385186 Copied In reply to: Wrong number of products in the first row
    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 15:51

    Dear Glam.eu,

    We’re sorry to hear your website is having the issue again.

    We are pleased to inform you that we have successfully applied the hotfix to your website once again. Our development team is diligently working on finalizing the updates, which we anticipate releasing shortly.

    We appreciate your patience and understanding during this process. Please stay tuned for further announcements.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #385152 Copied In reply to: Lightbox problem when activate variation gallery
    Avatar: Justin
    Luca Rossi
    Support staff
    February 28, 2024 at 15:15

    Dear Alex,

    We regret to inform you that we are experiencing issues with our custom codes at the moment.

    For the time being, we kindly ask that you choose the “Merged With Product” option located within the WooCommerce Shop settings, specifically under Product Catalog > Category Appearance. You can refer to the following screenshot for guidance: https://prnt.sc/7iUsDAYNcpKH

    Please be assured that this matter has been logged in our bug tracking system and we are committed to addressing it in a forthcoming update.

    Thank you for your understanding and patience.

    Best regards,
    The 8Theme Team

    #385150 Copied In reply to: Wrong number of products in the first row
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