Dear @nixatsnow,

We kindly request that you attempt to use the following selectors:

1. For the first selector, please use:

.menu-main-container

Alternatively, you may try the second selector:

#menu-main-menu

2. For the additional selector, please use:

.et_b_header-mobile-menu .et-toggle

We hope that these suggestions prove to be helpful to you.

Best regards,
The 8Theme Team

Dear @coffeedog,

We would like to inform you that our development team is currently addressing the matter at hand.

We appreciate your patience and encourage you to stay updated with our progress.

Kind regards,
The 8Theme Team

Dear @coffeedog,

We hope this message finds you well.

We kindly request that you disable the Google Fonts feature within the Elementor plugin. For your convenience, we have provided a screenshot illustrating the specific setting that needs to be adjusted: https://prnt.sc/ArTxSjL91M9I.

We trust this information will be of assistance to you. Should you require any further guidance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Qilah,

We hope this message finds you well.

We kindly request your assistance in updating the XStore theme and ET-Core-Plugin to their latest versions. Your prompt attention to this matter would be greatly appreciated.

If the issue still exists, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Dear Tal,

We hope this message finds you well.

We would like to inform you that the WP-Rocket plugin is configured not to cache pages for users who are logged in by default. Should you wish to activate caching for logged-in WordPress users, you may do so by navigating to the WP-Rocket settings. Once there, please proceed to the ‘Cache’ section, then to ‘User Cache’, and select the option ‘Enable caching for logged-in WordPress users’.

For your convenience, I have provided a screenshot illustrating the setting you need to adjust: [https://prnt.sc/n8qcM7KoS_a8](https://prnt.sc/n8qcM7KoS_a8)

We trust this will assist you in optimizing your website’s performance. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hi @khurram virk,

1/ b/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2-we disabled advance, it is behaving same as non-amp sir.

Sorry for the confusion! Because the checkout page is too complicated and contains many scripts so it will not work with the AMP version, we have to switch to the non-AMP version for checkout page.

4-“download tab” is also not showing in amp version.

The custom tabs will not be shown in the AMP versions.

[button et_class=”” target=”_blank” style=”medium” url=”https://safeandsecureksa.com/wire-ropes/” icon=”” title=”Precautions & FAQs”]

Instead of using shorcode, we suggest you to conver it the HTML link:

<a target="_blank" class="btn  medium" href="https://safeandsecureksa.com/shackles/"><span> Precautions & FAQs</span></a>

Best regards,
The 8Theme Team

Dear @Gedeon Lidorio,

We are pleased to have been of assistance to you.

Should you require any further support or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Niddy,

To achieve that, please add the following custom CSS codes under Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 480px){
    .single-product-builder .et_product-block form.cart {
        display: flex;
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }
    .single-product-builder .et_product-block .cart .quantity {
        width: 40%;
        min-width: auto;
        margin: 0;
    }
    .single-product-builder .et_product-block form.cart .quantity-wrapper:before {
        transform: none;
        position: relative;
        top: 0;
        height: 38px;
        line-height: 38px;
        left: -5px;
    }
    .single-product-builder .single_add_to_cart_button.button {
        width: 50%;
        min-width: auto;
    }
}

https://prnt.sc/sEivbIiAlMbb

Best Regards,
The 8Theme Team

Hi @Caroline,

With current product structure, please also add this custom CSS:

.infos {
order: 2;
}

https://prnt.sc/3S00QxHgCgqB

Hope it helps!

Hi @Taalaki Abaya,

Following up on my previous email, I’ve decided to keep three products per row, which is fine. However, I noticed another issue on the Filter page—the products appear too small. Could you please review the responsiveness of the products in relation to your recent changes? It seems to be affecting multiple devices or pages.

We’ve fixed this issue for you by changing the number product per row to 3:

https://prnt.sc/7ggl8w23_edj

Additionally, I’d like to hide the “Sort by producers” section (where “bike, Bloom,..”) since I don’t currently have this feature on my site. Could you please advise on how to hide it?

Please navigate to this Widgets manager: https://taalakiabaya.com/wp-admin/widgets.php then remove the Filter product by Brands widget: https://prnt.sc/an0KbS5-eK79

Best Regards,
The 8Theme Team

Dear @jhawker81,

We hope this message finds you well.

We have noticed that there appears to be an issue with your website, which is currently inaccessible. For your reference, here is a screenshot of the error: https://prnt.sc/DE71dHDwshvw

Our team has recently carried out an update to your homepage utilizing Elementor, and we wanted to ensure that this has not inadvertently caused the problem. Could you kindly investigate the matter at your earliest convenience?

We apologize for any inconvenience this may have caused and are on standby to provide any necessary assistance to resolve this issue promptly.

Thank you for your attention to this matter.

Warm regards,
The 8Theme Team

Dear @Kombajn88,

We hope this message finds you well.

We’re writing to inform you that in order to address the issue you have encountered, we have implemented an additional condition within the IF statement located on line 1377 of the following file: /wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php.

Please find below the modifications made to the code:

– Previous code snippet:

if ( $heading_link ) {

– Updated code snippet:

if ( $heading_link && !is_wp_error($heading_link) ) {

It is important to note that this issue appears to be unique to your website, as we have been unable to replicate it on our local development environments.

Should you continue to experience this problem on other pages, or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Goostaf,

Unfortunately, it would require the customization code and be out of scope support. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Dear Goostaf,

We would like to suggest that you consider the following wishlist plugin for your needs: https://wpfactory.com/item/wish-list-woocommerce/

However, please be advised that we are unable to guarantee its compatibility with our XStore theme. We strongly recommend conducting thorough testing prior to making any purchase.

Kind regards,
The 8Theme Team

Dear Chiche Solene,

We are pleased to inform you that the issue with the sub-menu items has been resolved and they should now be functioning correctly.

Could you kindly take a moment to verify the fix at your earliest convenience?

Best Regards,
The 8Theme Team