Critical error of the store’s website, ,

This topic has 6 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Kombajn88
    Kombajn88
    Participant
    March 23, 2024 at 22:16

    Hello,

    I unexpectedly got a critical page error today. I didn’t edit anything on the site, I only updated the xstore core theme and 2 plugins.

    Please help and thank you in advance

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2024 at 08:24

    Hello, Kombajn88,

    We regret to learn that you are encountering a critical page error on your website. Please be assured that we recognize the urgency of the situation and are committed to providing you with the necessary support to resolve this issue promptly.

    Due to an error, we are currently unable to log in to your site. Consequently, we kindly request FTP access to proceed with the troubleshooting process. We suggest that you rename the framework plugin, you have mentioned, via FTP, which should deactivate it on the site and may facilitate the resolution of the problem. Should this measure not yield the desired result, please provide us with the FTP details so that we can begin addressing the issue at hand.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation and look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Avatar: Kombajn88
    Kombajn88
    Participant
    March 24, 2024 at 10:07

    For me personally, everything works, except for the one page I provided in a private message.

    I forgot to add that the plugins I added yesterday I immediately disabled as I detected the error but the error still occurs.

    I would appreciate it if you could point out what caused the error so that I can be careful with this item in the future

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 24, 2024 at 16:20

    Dear @Kombajn88,

    We hope this message finds you well.

    We’re writing to inform you that in order to address the issue you have encountered, we have implemented an additional condition within the IF statement located on line 1377 of the following file: /wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/archive/dynamic-categories.php.

    Please find below the modifications made to the code:

    – Previous code snippet:

    
    if ( $heading_link ) {
    

    – Updated code snippet:

    
    if ( $heading_link && !is_wp_error($heading_link) ) {
    

    It is important to note that this issue appears to be unique to your website, as we have been unable to replicate it on our local development environments.

    Should you continue to experience this problem on other pages, or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 08:59

    Hello, Kombajn88,

    We would like to inform you that a different fix has been made regarding the matter we discussed. Next title appears https://prnt.sc/IJTcfjSJcGC5), so you can disable it here https://prnt.sc/eIkrvpAHYHfB

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 25, 2024 at 22:03

    Dear Kombajn88,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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