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Anchoring issue, on ipad view the anchoring works but on desktop and mobile it is not working

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Luca Rossi

Qilah

Participant

March 26, 2024 at 17:06

On the footer there are services which when click, I want it to link to the specific section of the service page. However now the anchoring only works when it is on iPad view. When on mobile and desktop, the anchoring doesn’t work as it is. It will only bring me to the top of the page instead. How can I fix this?

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#388711 Copied Theme version: 9.2.8

1 Answer

Luca Rossi

Support staff

March 27, 2024 at 07:31

Dear Qilah,

We hope this message finds you well.

We kindly request your assistance in updating the XStore theme and ET-Core-Plugin to their latest versions. Your prompt attention to this matter would be greatly appreciated.

If the issue still exists, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://xstore.helpscoutdocs.com/article/36-included-plugins, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#388748 Copied
Tagged: anchoring issue, best selling themes, desktop anchoring problem, fix anchoring, ipad view, mobile anchoring issue, woocommerce themes
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