With v9.3 i am getting the safari login pop up in the middle of my website

This topic has 12 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

  • 11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2024 at 15:26

    Hello, Roldeco,

    We appreciate you taking the time to contact us regarding your concern.

    Please be informed that the feature you are experiencing is from your browser because it remembers you. This functionality stems from an update to the Safari browser and is independent of our theme. You may encounter this on other websites, without XStore, where you have previously logged in as well.

    If a customer accesses your site using incognito mode or if they are a new client, they will not encounter this popup because they have not logged in before.

    This is how the browser operates, so we kindly suggest directing your question to the browser’s support team for further assistance.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Roldeco
    Roldeco
    Participant
    March 23, 2024 at 20:54

    yeah but it’s like smack down in the middle of the screen when it does remember.
    is there no way to bypass this?

    (no other site i work on or visit has this so badly)

    Avatar: Roldeco
    Roldeco
    Participant
    March 23, 2024 at 21:03

    I just checked the console, and it seems like this is caused cuz of the off canvas elementor header it’s account section.

    Avatar: Roldeco
    Roldeco
    Participant
    March 23, 2024 at 21:26

    check private message pls

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    March 25, 2024 at 03:26

    Dear Roldeco Team,

    We hope this message finds you well.

    We have been conducting tests on the Safari browser and have encountered the issue you reported. However, we have been unable to replicate the problem as per the screenshot provided:

    [https://prnt.sc/rm_QlkjWV0Rq](https://prnt.sc/rm_QlkjWV0Rq)

    For reference, we are using Safari Version 17.3.1 (19617.2.4.11.12). We would appreciate any additional information or steps you could provide that might help us in identifying and resolving the issue.

    Thank you for your cooperation and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Roldeco
    Roldeco
    Participant
    March 25, 2024 at 03:27

    Yes cuz i removed the option to off canvas account, try it on your end with off canvas enabled.
    For the time being i just made it work as a link

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 08:15

    Dear,

    We are prepared to implement the necessary fix as soon as we receive temporary wp-admin and FTP access. Our analysis has identified the discrepancy between the old header account element and the new one, and we have successfully integrated the fix into the new header account element as well.

    Regarding the font issue,
    “also unrelated to the problem so I made this comment private, why is xstore icons bold not found? console error. “= please be assured that this will be addressed and resolved.

    We appreciate your cooperation and look forward to receiving the access details to proceed with the updates.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: Roldeco
    Roldeco
    Participant
    March 25, 2024 at 08:33

    I never feel comfortable sharing my backend and ftp details.
    please provide me the fix and i’ll edit the necessary files.
    if you can’t i’ll wait for the next version of the theme that has the fix incorporated.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 09:01

    Dear,

    plugins/et-core-plugin/app/controllers/elementor/theme-builder/header/account.php line 226
    you should add next params
    autocomplete=”off”
    in the string => https://prnt.sc/1YwFZPIZm887

    Or you can wait till the next theme update.

    Regarding the fonts, please wait for the update, as there are numerous files to be considered.

    Best regards,
    The 8Theme Team

    Avatar: Roldeco
    Roldeco
    Participant
    March 25, 2024 at 09:02

    Appreciate it thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2024 at 09:16

    Hello, Roldeco,

    You’re welcome!

    Best regards,
    The 8Theme Team

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