Luca Rossi

Hi @Goostaf,

We’ve created the content-product-cat.php file under /wp-content/themes/xstore-child/woocommerce/ directory.

Also appended this code at the end of this file: https://prnt.sc/bvpDnXnz-FC9

if(is_product_category('multgeroi')) {
	remove_action('woocommerce_before_subcategory_title', 'woocommerce_subcategory_thumbnail', 10);
}

Please change multgeroi to another category if you needed.

Best Regards,
The 8Theme Team

Dear @Safe Desires,

We hope this message finds you well. Upon reviewing your cart page, it has come to our attention that you are currently utilizing the WooCommerce Cart/Checkout Block, as evidenced by the screenshot provided here: https://prnt.sc/SOPZ7nNdyXci.

In order to enhance the functionality of your cart/checkout page, we have taken the initiative to replace it with a more suitable cart/checkout element. You can view the updated versions via the links below:

– Checkout Page: https://prnt.sc/Keuyw38FyGD5
– Cart Page: https://prnt.sc/SzrC4GCHs37H

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hi @Peter,

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

If it doesn’t helps, please resend us with your WP Admin and FTP accounts.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear @Goostaf,

We hope this message finds you well. We would like to suggest using the following custom code to target category ID 135:

add_action('init', 'n2t_init');
function n2t_init(){
    if( is_term([135]) ){
        remove_action( 'woocommerce_before_subcategory_title', 'woocommerce_subcategory_thumbnail', 10 );
    }
}

If it doesn’t help, please provide us with your FTP Account.

We trust that this code will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear Nattakit.k,
We hope this message finds you well.

May you please allow us to disable all the 3rd party plugins?

We are reaching out to request your assistance with disabling all caching systems currently implemented on your website. Specifically, we would like to turn off the following:

– CloudFlare
– Cache Plugins
– Hosting Cache

We believe that this action is crucial for us to proceed with our ongoing tasks effectively. Your cooperation and prompt attention to this matter would be greatly appreciated.

Thank you in advance for your help.

Best Regards,
8Theme’s Team

Dear Murad,

We hope this message finds you well. We would like to inform you that we have successfully reduced the size of the logo for the mobile version of our interface.

Regarding the logo’s white background, we kindly request that you use Adobe Photoshop to remove the white background or replace it with a different image as per your requirements.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Graziano,

We hope this message finds you well. We would like to kindly inform you that issues related to third-party plugins fall outside the scope of our standard support services. We recommend directing any inquiries or concerns regarding these plugins to the respective authors for assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Lucas,

Please keep that option disabled. After creating a PHP file named as simple.php under your child theme directory: xstore-child/woocommerce/single-product/add-to-cart/ with the following code:

<?php
/**
 * Simple product add to cart
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/single-product/add-to-cart/simple.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you (the theme developer).
 * will need to copy the new files to your theme to maintain compatibility. We try to do this.
 * as little as possible, but it does happen. When this occurs the version of the template file will.
 * be bumped and the readme will list any important changes.
 *
 * @see 	    http://docs.woothemes.com/document/template-structure/
 * @author 		WooThemes
 * @package 	WooCommerce/Templates
 * @version     7.0.1
 */

if ( ! defined( 'ABSPATH' ) ) {
	exit; // Exit if accessed directly
}

global $product;

if ( ! $product->is_purchasable() ) {
	return;
}

$qty_val = ( isset( $_POST['quantity'] ) ? wc_stock_amount( wp_unslash( $_POST['quantity'] ) ) : 1 );

$btn_class = '';

//if( $product->supports( 'ajax_add_to_cart' ) && etheme_get_option( 'ajax_add_to_cart', 1 ) ) {
	$btn_class = 'add_to_cart_button ajax_add_to_cart';
//}

$btn_class = apply_filters( 'et_single_add_to_cart_btn_class', $btn_class );

$woo_new_7_0_1_version = etheme_woo_version_check();
$button_class = '';
if ( $woo_new_7_0_1_version ) {
    $button_class = wc_wp_theme_get_element_class_name( 'button' );
}

?>

<?php
	echo wc_get_stock_html( $product );
?>

<?php if ( $product->is_in_stock() ) : ?>

	<?php do_action( 'woocommerce_before_add_to_cart_form' ); ?>

	<form class="cart" method="post" enctype='multipart/form-data' action="<?php echo esc_url( apply_filters( 'woocommerce_add_to_cart_form_action', $product->get_permalink() ) ); ?>">
	 	<?php

	 			do_action( 'woocommerce_before_add_to_cart_button' );

				do_action( 'woocommerce_before_add_to_cart_quantity' );

	 			woocommerce_quantity_input( array(
					'min_value'   => apply_filters( 'woocommerce_quantity_input_min', $product->get_min_purchase_quantity(), $product ),
					'max_value'   => apply_filters( 'woocommerce_quantity_input_max', $product->get_max_purchase_quantity(), $product ),
					'input_value' => isset( $_POST['quantity'] ) ? wc_stock_amount( wp_unslash( $_POST['quantity'] ) ) : $product->get_min_purchase_quantity(), // WPCS: CSRF ok, input var ok.
				) );

				do_action( 'woocommerce_after_add_to_cart_quantity' );

	 	?>

	 	<input type="hidden" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" />

	 	<button type="submit" data-quantity="<?php echo esc_attr( $qty_val ); ?>" data-product_id="<?php echo esc_attr( $product->get_id() ); ?>" class="<?php echo esc_attr( $btn_class ); ?> single_add_to_cart_button button alt<?php echo esc_attr( $button_class ? ' ' . $button_class : '' ); ?>"><?php echo esc_html( $product->single_add_to_cart_text() ); ?></button>

		<?php do_action( 'woocommerce_after_add_to_cart_button' ); ?>
	</form>

	<?php do_action( 'woocommerce_after_add_to_cart_form' ); ?>

<?php endif; ?>

Hope it helps!

Dear @micelion,

We hope this message finds you well.

Upon deactivating all third-party plugins and sequentially activating the plugins listed at the following link: https://prnt.sc/0azt5KQgRq09, we observed that the checkout process functioned without any issues.

To identify the specific plugin causing the conflict, we recommend disabling the third-party plugins one at a time and testing each one individually.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Taron Sargsyan,

Please try disabling the following option XStore > Theme Options > Generals > Speed Optimization > Static Blocks Cache: https://prnt.sc/1KPDsdmuOxeu.

If it doesn’t help, please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi @Jet,

Thank you for contacting us and for using XStore.

It would require the customization codes.

Please note that additional customization falls beyond the purview of our standard support services.

If you require further customizations, we kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel. Be advised that customization services are subject to additional fees.

We appreciate your understanding and are here to support you.

Warm regards,
The 8Theme Team

Hi @micelion,

You disabled our snippet codes so the loading icons are displaying again:

https://prnt.sc/zSA_bLPMn1zR

Your home page is loading slow because of the Revolution Slider, please take a look at this article about the improvement speed of Revolution Slider plugin:

https://www.sliderrevolution.com/tutorials/optimizing-load-speed-and-performance/

Best regards,
The 8Theme Team

Hi @LVRB Love’s Rebel,

To avoid conflicts between the Sticky Cart and Gift Card Form, we suggest you to completely hide to sticky cart on gift card product by adding this custom CSS:

body.postid-3592 .etheme-sticky-cart {
    display: none !important;
}

Hope it helps!

Hi @micelion,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via Google PageSpeed, we have found that the performance is suboptimal. You may review the results at the following link:
https://pagespeed.web.dev/analysis/https-miceliongames-com/6c04f9j5fb?form_factor=mobile

We recommend that you review the suggestions provided by Google PageSpeed in the Top Issues list, accessible here: https://prnt.sc/td3OltnNPEuy & https://prnt.sc/MPzbpe1R5hl2

About your results on Google PageSpeed results:

— Enable text compression: https://developer.chrome.com/docs/lighthouse/performance/uses-text-compression/?utm_source=lighthouse&utm_medium=lr
— Reduce unused CSS: https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/?utm_source=lighthouse&utm_medium=lr
— Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr
— Largest Contentful Paint element: https://developer.chrome.com/docs/lighthouse/performance/lighthouse-largest-contentful-paint/?utm_source=lighthouse&utm_medium=lr

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hi @Ronny,

We used this account to access your website but it didn’t work.

Could you please check again?

Thank you!