PROBLEM WITH DATA SOURCE IN PRODUCT CAROUSEL

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Luca Rossi

  • Avatar: amamatdi
    amamatdi
    Participant
    April 21, 2024 at 21:55

    hello
    i have a problem when i add a product carousel and I choose the data source upsell it didn’t work why?
    look the video in the private content

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 05:11

    Dear @amamatdi,

    We hope this message finds you well. We are currently unable to pinpoint the exact issue you are experiencing. To better assist you in resolving this matter, we kindly ask that you perform a systematic test. This involves deactivating each plugin sequentially, except for those specifically listed in the document provided by our team.

    For your convenience, you may access the list of included plugins via this link: [https://xstore.helpscoutdocs.com/article/36-included-plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins).

    We appreciate your cooperation and look forward to resolving this issue promptly.

    Best regards,
    The 8Theme Team

    Avatar: amamatdi
    amamatdi
    Participant
    April 22, 2024 at 12:57

    hello i m so sorry for lot of questions
    I want to make a carousel products in the product, cart and checkout pages but I want this carousel don’t contain the product or products in the product page or cart or checkout for example if I m looking to product 1 the carousel contains all products in category of product 1 without product 1 incart page and checkout page the same thing

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 22, 2024 at 17:44

    Hi @amamatdi,

    We couldn’t reproduce this issue on our local sites.

    Could you please turn OFF all the 3rd party plugins except the plugins in this list: [https://xstore.helpscoutdocs.com/article/36-included-plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins)?

    After that check the Up-Sell/Cross-sell Product Elements again.

    Best regards,
    The 8Theme Team

    Avatar: amamatdi
    amamatdi
    Participant
    April 22, 2024 at 18:27

    HELLO
    IT DIDN T WORK

    Avatar: Justin
    Luca Rossi
    Support staff
    April 23, 2024 at 05:05

    Dear @amamatdi,

    We hope this message finds you well. We regret to inform you that we were unable to replicate the issue you reported on our systems.

    As an alternative, we recommend utilizing the Upsells Products Element. You can find more details at the following link: https://prnt.sc/r0YikU44pa-Q

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

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