Luca Rossi

Dear Lucas,

We are pleased to inform you that we have successfully completed the translation of the text under the XStore Core plugin. We kindly ask you to review the translated content, which is available via the link in the Private Content Area.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Goostaf,

We hope this message finds you well. Upon investigation, we have identified that the WP Fastest Cache Options plugin was causing the issue you reported. To address this, we have excluded your home page from the cache, which has successfully resolved the problem.

Please be advised that issues related to third-party plugins fall outside the standard scope of our support services. For further assistance with the WP Fastest Cache Options plugin, we recommend contacting the plugin’s author directly.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Mark,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear Lucas,

We hope this message finds you well.

We would like to inform you that the Product Price element is designed to display the static price of a simple product and the price range of a variable product. Please note that it will not update when a variation is changed.

Additionally, to translate the heading of the Wishlist page, you may edit the title at the following link: [https://prnt.sc/fygVhbWhVifk](https://prnt.sc/fygVhbWhVifk).

Thank you for your attention to these details.

Best regards,
The 8Theme Team

Hi @austinchen,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hi @Theodoros,

We tried to login with this account but it didn’t work.

Could you please check again?

Thank you!

Dear Jet,

We hope this message finds you well. Unfortunately, there are no hooks available to customize the category filter widget directly through settings or options.

To achieve the desired customization, you will need to modify a specific file within the plugin directory. Please follow the instructions below:

1. Navigate to the file located at:
/wp-content/plugins/et-core-plugin/app/models/widgets/categories-filter.php

2. Locate the code between lines 124 and 129, which currently reads:

   $categories = get_terms(array(
       'taxonomy' => 'product_cat',
       'hide_empty' => $hide_empty,
       'operator' => 'IN',
       'include_children' => false,
   ));

3. Replace the above code with the following:

   $categories = get_terms(array(
       'taxonomy' => 'product_cat',
       'hide_empty' => $hide_empty,
       'operator' => 'IN',
       'include_children' => false,
       'parent' => 0
   ));

We hope these instructions are helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Chandru,

On that product category page, we can see only the products:

https://prnt.sc/qppHLXwAKVGc

Please make sure this setting XStore > Theme Options > WooCommerce(Shop) > Product Catalog > Category Display > Show products is selected:

https://prnt.sc/vK1hj49Dn430

Best Regards,
8Theme’s Team

Hi @Lucas,

I disabled “Ajax add to cart” for variable products in the theme options in order to use a third party plugin and it is working very well.

In this case, please enable this option again.

After that, update the code to this:

add_action( 'wp_enqueue_scripts', 'n2t_theme_enqueue_styles', 1001 );
function n2t_theme_enqueue_styles() {
    if( !has_term( array( 'collection-voyage' ), 'product_cat' ) ) {
        wp_dequeue_script('etheme_spv_ajax_add_to_cart');
    }
}

Please note that the codes above will disable the AJAX add to cart on single product page only.

Hope it helps!

Hi @Qilah,

Please try adding the following CSS under Theme Options > Theme Custom CSS > Global CSS:

.etheme-product-status-filter ul li:last-child {
    display: none;
}
.etheme-product-status-filter ul li:last-child a {
    pointer-events: none;
}

https://prnt.sc/GcGYMEYNYTYC

Hope it helps!

Hi @Lucas,

To remove the AJAX ADD TO CART scripts, please add the following code under functions.php file locates in your child theme:

add_action( 'wp_enqueue_scripts', 'n2t_theme_enqueue_styles', 1001 );
function n2t_theme_enqueue_styles() {
	if( has_term( array( 'vases' ), 'product_cat' ) ) {
        wp_dequeue_script('etheme_spv_ajax_add_to_cart');
    }
}

Replace the vases slug, with your Collection voyage category slug, we guess it might be: collection-voyage.

Hope it helps!

Glad you’ve sorted it out.

Best Regards,
The 8Theme Team

Dear @Goostaf,

We hope this message finds you well. Could you please specify the issue you are currently experiencing?

It appears that you need to install the Bitrix24 CRM plugin to ensure the functionality of the aforementioned code.

Kindly note that customization codes fall outside the scope of our standard support services. For any issues related to these customizations, we recommend contacting the plugin’s author directly.

Best regards,
The 8Theme Team

Hi @RT2012,

Could you please tell us which browsers are you using?

The cart & checkout pages look good on our end:

– Cart: https://prnt.sc/kAFEvSYiNm9e
– Checkout: https://prnt.sc/o0DkRLvUZS2Z

Best Regards,
8Theme’s Team

Hi @Nattakit.k,

Please set the support.8theme account to administrator role again.

We also suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team