Luca Rossi

Hi @Shehzad Ghazi,

Since you’re using the Elementor for Single Product Builder, please add the Short Description element below the product title: https://prnt.sc/LK81Bjnx8MMa

Also, I am not able to display the variation table the way we have displayed it on our actual site. I am attaching both links in the private content area.

Does it support shortcode or something else? So we can add the shortcodes to Text Widget element.

I also noticed that the child theme that is installed on our actual site is different, with version 0.0.1., and the site we are developing has a different child theme with version 1.0. Not sure if all these issues are because of the child theme. And what if we use the same theme that is installed on your actual site?

It’s fine. You don’t have to care the version of child theme if the codes of functions.php file are the same.

Best regards,
The 8Theme Team

Hi @jaswinders,

Can you please tell us which browser and OS are you using?

We’ve checked on Google Chrome and MacOS but couldn’t reproduce this issue:

https://www.awesomescreenshot.com/video/27435599?key=b77f13819458c8f34c5bd6a76d97f4aa

Best Regards,
The 8Theme Team.

Hi @Elvis,

Those errors are related to the WP Memory Limit:

[07-May-2024 13:05:45 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 81920 bytes) in /var/www/html/aplusjade/wp-content/plugins/elementor/includes/base/widget-base.php on line 198
[07-May-2024 13:05:45 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /var/www/html/aplusjade/wp-content/plugins/elementor/core/logger/items/js.php on line 1

We’ve increased the WP Memory Limit to 512MB. Can you pleas check again?

Thank you!

Dear Arnan,

We hope this message finds you well.

We are currently experiencing an issue where values are not being saved properly on our platform. Although we are able to click the save button, the entered values disappear upon refreshing the page.

We suspect that this may be related to a caching problem. Could you kindly assist us by disabling all third-party and cache plugins? Once this has been done, please check the functionality again to see if the issue persists.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
The 8Theme Team

Dear Alzain,

We hope this message finds you well. Thank you for providing us with the FTP account details.

We have encountered an issue with your website, as detailed in the error logs below:

[07-May-2024 08:27:32 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 729088 bytes) in /home/u201213174/domains/alzaincity.com/public_html/wp-includes/class-wpdb.php on line 2320
[07-May-2024 08:29:36 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 733184 bytes) in /home/u201213174/domains/alzaincity.com/public_html/wp-includes/class-wpdb.php on line 2320
[07-May-2024 08:33:11 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 733184 bytes) in /home/u201213174/domains/alzaincity.com/public_html/wp-includes/class-wpdb.php on line 2320

In an attempt to resolve this, we increased the WordPress Memory Limit to 1024MB by adding the following code to the wp-config.php file:

define('WP_MEMORY_LIMIT', '1024M');

Unfortunately, this adjustment has not taken effect. Could you please contact your hosting provider to address this issue? Your assistance in resolving this matter would be greatly appreciated.

Best regards,
8Theme’s Team

Dear Mr. Shehzad Ghazi,

We hope this message finds you well. We are writing to inform you that we have identified and addressed a recent issue concerning the brand by implementing a necessary hotfix.

We believe that the problem has been successfully resolved. Could you please take a moment to review the changes at your earliest convenience and confirm that everything is functioning to your satisfaction?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Nicolo,

We hope this message finds you well. We would like to inform you that the AJAX filter functionality is currently limited to the sidebar filters only.

Thank you for your understanding.

Best Regards,
The 8Theme Team

Hi @oyyo,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear Vítor Carneiro,

We hope this message finds you well.

We would like to inform you that we have implemented the following snippet of code to address the recent issue:

add_filter('product_new_label_on_date_created', '__return_true');

Could you kindly verify the functionality on your end and confirm if the issue has been resolved?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear Nicolo,

We hope this message finds you well.

We have noticed that the Ajax Filter setting on the Shop page was disabled. We have taken the initiative to re-enable it, and it appears to be functioning correctly now, as evidenced by the following screenshot: https://prnt.sc/FmDS1yW7lhu5.

Could you please verify this adjustment at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hi @Malvine,

Please try adding this custom CSS under Theme Options > Theme Custom CSS:

.sxy-zoom-bg {
     visibility: visible;
}

Hope it helps!

Hi @HUSSTLE,

Should the theme naturally show the coupon used on the cart and checkout pages?

This feature is not available in XStore theme but you can try with this code snippet: https://stackoverflow.com/a/68022766.

Hope it helps!

Dear HUSSTLE Team,

We hope this message finds you well. We have encountered an issue with the BOGO (Buy X Get X/Y) offer coupon type and would appreciate your guidance on resolving this matter.

Please be advised that any issues pertaining to third-party plugins should be directed to the plugin’s author, as they fall outside the scope of our standard support services.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Dear @Rodlens Hora,

We regret to inform you that currently, this feature is not available for Flexbox Containers.

Should you identify any areas for improvement, we kindly encourage you to submit a detailed request via our task board at https://www.8theme.com/taskboard/. Doing so will allow our technical team to promptly review and address your concerns.

Best regards,
The 8Theme Team

Hi @Elvis,

Could you please check again?

We’ve used this code to disable the cache of Categories Filter Widget:

add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');
add_filter('etheme_widget_product_categories_cache', '__return_false');

Best regards,
The 8Theme Team