Dear Mr. Yasir Alam,

We hope this message finds you well.

We have noticed that the Advanced Woo Labels plugin has been disabled on your website. Could you kindly confirm whether you have discontinued the use of this plugin?

We look forward to your response.

Best regards,
The 8Theme Team

Hi @FIT,

Currently, there is no hooks/filters to increase the search results in the header. If you want to change it, please navigate to this file: /wp-content/plugins/et-core-plugin/app/models/customizer/class-ajax-search.php line 192 & 193:

– Change:

		$custom_post_types_limits     = false;
		$custom_post_types_limits_val = 5;

– To:

		$custom_post_types_limits     = true;
		$custom_post_types_limits_val = 30;

Hope it helps!

Best regards,
The 8Theme Team

Dear Daniyal,

We hope this message finds you well. Our team has reviewed your product and confirmed that the video is functioning properly. You can view the video at the following links:
– https://gyazo.com/69b2ec583c83b0d9646e7cba444b5131
– https://www.veed.io/view/1d975469-e028-431f-ab29-8004734aba0b?panel=share

Could you kindly clear all cache on your device and check again? Should you require further assistance, please do not hesitate to contact us.

Thank you for your attention.

Best Regards,
8Theme’s Team

Hi @Daniyal,

The correct link should be this one: https://www.awesomescreenshot.com/video/27911333?key=267374307dfa68f654ebb1296724bd46

Best Regards,
8Theme’s Team

Hi @Dylan,

After we’ve deactivated the WooCommerce Dynamic Pricing & Discounts plugin. the off canvas cart looks good:

https://prnt.sc/zU4Ie1vOXyCX

Please note the issues are related to the 3rd party plugins must be directed to plugin’s author. They’re out of scope our support standard.

For the second issue, please edit your cart page with Elementor and delete the WooCommerce Pages element in the last container:

https://prnt.sc/xvhj03sUuCzd

Best Regards,
8Theme’s Team

Dear Jet,

We hope this message finds you well. We’re writing to inquire whether you are currently utilizing SiteGround for your hosting services.

If so, could you kindly assist us by completely disabling all system caches on your website? For your convenience, I have included a link to SiteGround’s knowledge base, which provides detailed instructions on how to clear site caches: [https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL](https://www.siteground.com/kb/clear-site-cache/#:~:text=If%20you%20want%20to%20flush,Actions%20for%20the%20desired%20URL).

We appreciate your cooperation and look forward to your prompt assistance.

Thank you very much!

Best Regards,
8Theme’s Team

Hi @Cavid745,

Unfortunately, this featured is not available right now.

If you would like to use the custom CSS codes, you can try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

/* Hide all menu */

ul#\33 3bb0629 .etheme-elementor-nav-menu--dropdown.nav-sublist-dropdown.with-arrow  {
    display: none !important;
}
.etheme-elementor-nav-menu .item-design-dropdown.with-arrow:after {
    display: none;
}

/* Hide specifice sub-menu items - Computers */
li.elementor-repeater-item-9393141 .nav-sublist-dropdown.etheme-elementor-nav-menu--dropdown.etheme-elementor-nav-menu--dropdown-mega {
    display: none !important;
}

Best regards,
The 8Theme Team

Hi @Cavid745,

Can you confirm that you want to disable this menu from the frontend?

https://prnt.sc/2v9oqqBi_HCh

Best regards,
The 8Theme Team

Dear Jet,

We hope this message finds you well.

We have noticed that Trustpilot has not yet been integrated into your website’s footer. Would you be interested in adding it? Please refer to the screenshot linked below for your reference:

[https://prnt.sc/ca5xkW6tc5Dv](https://prnt.sc/ca5xkW6tc5Dv)

Additionally, could you please inform us whether the widget was added via shortcode or by another method?

Thank you for your attention to this matter. We look forward to your response.

Best regards,
8Theme’s Team

Dear Daniyal,

We have noticed that your website currently displays two sections that include the product gallery, title, and add-to-cart form. It appears that there may be a conflict involving the Swipe library due to these duplicate sections.

Could you kindly remove one of these sections and clear all cache data, then verify if the issue persists?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear Daniyal,

We hope this message finds you well. We would like to inform you that our team has not made any modifications to your website.

Could you please specify the changes you are referring to? We are here to assist you with any concerns you may have.

Best regards,
The 8Theme Team

Dear Darius,

We hope this message finds you well. We wish to inform you that we have disabled the Sticky Sidebar feature, which can be found under the following navigation path: XStore > Theme Options > WooCommerce(Shop) > Cart/Checkout Layout. For your reference, please see the screenshot linked here: https://prnt.sc/xVbxb-VfJ7mC.

Please note that currently, the sticky sidebar is not compatible with the Credit Card payment method.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hi @finleydesign,

We’ve just checked your website and the SEO Yoast plugin is working fine:

https://www.awesomescreenshot.com/video/27866968?key=256a824684da7fbd7f68db1c7c90f237

Could you please clear all the caches amd check again?

Thank you!

Hello @goong,

Thank you for reaching out to us with your query. To disable the comment response area on all single blog pages, you can typically do this by adjusting the settings in your website’s dashboard. Here are the general steps you might follow:

1. Log in to your website’s admin panel.
2. Navigate to the ‘Settings’ section, and then click on ‘Discussion’.
3. Look for the option that says ‘Allow people to post comments on new articles’ and uncheck this option.
4. Save your changes.

If your blog is running on a specific platform like WordPress, you might also need to edit individual posts to disable comments:
1. Go to the ‘Posts’ section and select ‘All Posts’.
2. Choose a post and click on ‘Edit’.
3. Find the ‘Discussion’ box somewhere near the bottom of the page (you might need to enable it from the ‘Screen Options’ at the top first).
4. Uncheck ‘Allow Comments’.
5. Update the post.

Please replace these steps with the specific actions that apply to the platform or CMS your website is using. If you need more detailed assistance or if your setup is different, feel free to get back to us with more details, and we would be happy to help further.

Best Regards,
8Theme’s Team

Hi @KYP BIOINGEN,

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

If it doesn’t work, could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team