Luca Rossi

Dear @yssas,

We hope this message finds you well. We would like to inform you that any issues related to third-party plugins should be directed to the respective plugin authors. These matters fall outside the scope of support provided by our team.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Ajaz,

Please try adding this custom code under functions.php file locates in your child theme:

function n2t_custom_js() {
    ?>
    <script>
        jQuery(document).ready(function($){
            $('.single-product div.size-guide').insertBefore($('.single-product div.woocommerce-product-details__short-description > p:nth-child(2)'));
        });
    </script>
    <?php
}
add_action( 'wp_footer', 'n2t_custom_js', 999 );

Best Regards,
8Theme’s Team

Dear @doitmisr,

We hope this message finds you well.

We would like to inform you that when you choose to display product categories on the shop page, the pagination feature will be disabled. Consequently, the shop page will display all current product categories that contain more than zero products. Please note that pagination on the shop page is exclusively designed for individual products.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Glad we’re able to help you!

Best Regards,
8Theme’s Team

Hi @Eddie,

Please go to the Single Product Page Sidebar > under Product Categories widget > uncheck on Show Product Count:

https://prnt.sc/j23OMuv9mfAh

Best Regards,
8Theme’s Team

Hi @Valleros,

Yes but I am concerned about SEO with this since it’s some hidden text.

The Search Engine can’t crawl since the texts are coming from the CSS.

Also, something css related, is there anyway to make those quantity boxes just square and not diamond?

Please also add this custom CSS codes:

.single-product .quantity-wrapper {
    transform: none !important;
}

Hope it helps!

Hi @giakhiemtoys,

We’ve seen these error messages in the debug.log file:

[27-May-2024 08:45:18 UTC] PHP Warning:  require_once(/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php): failed to open stream: No such file or directory in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
[27-May-2024 08:45:18 UTC] PHP Fatal error:  require_once(): Failed opening required '/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
[27-May-2024 08:50:09 UTC] PHP Warning:  require_once(/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php): failed to open stream: No such file or directory in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323
[27-May-2024 08:50:09 UTC] PHP Fatal error:  require_once(): Failed opening required '/home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/classes/sales_booster.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/giakhiem6621/public_html/wp-content/themes/xstore/framework/panel/panel.php on line 323

Could you please help us to upgrade the PHP version to 8.x.x?

If it doesn’t help, please contact to your hosting provider support and ask them to fix the permission issues of your directories and files.

Thank you!

Hi @Eddie,

If you want to completely remove the category product count, please try adding this code under functions.php file locates in your child theme:

add_filter('woocommerce_subcategory_count_html', 'n2t_woocommerce_subcategory_count_html');
function n2t_woocommerce_subcategory_count_html(){
return '';
}

Hope it helps!

Hi @Freelancer,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 480px){
    .etheme-marquee-content[aria-hidden="true"] {
        display: none;
    }
}

Hope it helps!

Best regards,
The 8Theme Team

Hi @giakhiemtoys,

We’re able to login to your FTP account but there are no files or directories under this account.

https://prnt.sc/gblZwRyc0B2X

Please double check again.

Thank you so much!

Hi @giakhiemtoys,

We couldn’t connect to your FTP account: https://prnt.sc/B-6_YdiaxwRx

Could you please double check?

Thank you!

Hi @Cr3atorf1lm,

This is a known bug from Elementor plugin, you can check here: https://github.com/elementor/elementor/issues/23705

To fix it, please add the following code under functions.php file locates in your child theme:

function n2t_custom_js() {
    ?>
    <script>
        jQuery(document).ready(function($){
            function removeInert() {
                $(".e-loop-item").removeAttr("inert");
            }
            setTimeout(removeInert, 1500);
        });
    </script>
    <?php
}
add_action( 'wp_footer', 'n2t_custom_js', 999 );

Best Regards,
8Theme’s Team

Hi Alex,

We’ve uploaded the theme & plugin to Google Drive for you can download.

Best Regards,
The 8Theme Team

Hi @giakhiemtoys,

1. The arrows are in white color so you couldn’t see them, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-element .swiper .elementor-swiper-button svg {
    fill: #000;
}

2. Please try adding this custom CSS to reduce the padding of buttons:

@media (max-width: 400px){
    .elementor-element-8c1b00b a.elementor-button,
    .elementor-element-b87ceb9 a.elementor-button {
        padding: 12px;
    }
}

3. Please go to the Sale Boosters page, add config the settings of
– Fake Live Viewing: https://prnt.sc/Ocn-MpImX_ve
– Item Sold Fake Indicator: https://prnt.sc/3l53vJ8lhDlq

4. It’s NOt possible right now.

5. To change the entire page’s font to a Vietnamese font, you will need to add the desired font to your theme’s typography settings. This can typically be done through the theme customization panel under Fonts or Typography.

6. To add a chat plugin, you can choose a suitable WordPress chat plugin and install it via the WordPress dashboard under Plugins > Add New > search LiveChat or Tawk.to. Once installed, configure it from the settings page of the plugin.

7. To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin(https://wordpress.org/plugins/wp-headers-and-footers/), or by editing the header.php or footer.php file.

8. It’s under Sale Boosters > Fake Sale Popup: https://prnt.sc/EpEYhNMGokSq

9. We’re not clear on this question. Can you please explain?

Should you need further assistance or have more details to share regarding these adjustments, please do not hesitate to contact us. We are here to help ensure your website looks and functions just as you envision.

Best Regards,
8Theme’s Team

Dear Mr. Yasir Alam,

We hope this message finds you well.

We have noticed that the Advanced Woo Labels plugin has been disabled on your website. Could you kindly confirm whether you have discontinued the use of this plugin?

We look forward to your response.

Best regards,
The 8Theme Team