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Swatches filter no works, no filter any product on shop page.

This topic has 8 replies, 3 voices, and was last updated 5 days, 4 hours ago ago by Luca Rossi

Felipe Rojas

Participant

May 9, 2024 at 23:30

Hello,

I’m currently using the Swatches filter widget on my shop page, but I’ve encountered an issue. Whenever I attempt to filter by size 6, the filter doesn’t seem to work properly and displays all products on the shop page instead of filtering them correctly. Could you please assist me in resolving this issue?

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#394577 Copied Theme version: 9.3.9

7 Answers

Tony Rodriguez

Support staff

May 10, 2024 at 07:42

Hello, @Felipe Rojas,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has modified the XStore swatches filter widget in the Dashboard under Widgets > Shop Sidebar area, selecting the (OR) query type, which has addressed the concern.

For your reference, we have recorded a detailed video demonstrating the solution. You can view this video in the private content area.

We hope this resolution meets your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Felipe Rojas

Participant

May 10, 2024 at 12:12

Hello, thank you very much for addressing my issue. I regret to inform you that the filter isn’t working. Initially, I had it set to OR but it wasn’t functioning. I switched it to AND in my tests without achieving any results. Thus, changing it to OR doesn’t solve the problem. If you select Size 2, it displays products that don’t have Size 2.

https://piperojas.com/tienda/?filter_talla-para-nino=2

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Tony Rodriguez

Support staff

May 10, 2024 at 13:11

Hello, @Felipe Rojas,

We are pleased to inform you that upon thorough review of your website, we have found that all size filters are functioning correctly. To provide you with a clear demonstration, we have recorded a video which we believe will be helpful. Please view the video in its entirety for your reference.

We kindly suggest clearing your browser cache and then rechecking the functionality to ensure everything is working smoothly on your end.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Felipe Rojas

Participant

May 10, 2024 at 14:09

Tony, thank you very much for responding, but I’m not quite understanding why you say it’s working. You’re selecting size 2, yet the filter displays products that don’t have size 2 (attached image). I mention this because I’ve already built another store with Xstore, and the filter works as it should. However, I can’t quite grasp why it’s not functioning correctly with this new page.

Can you see the other page I initially made here so you can understand what I mean?

https://rojasrojas.co/tienda/?filter_tallanino=2

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Tony Rodriguez

Support staff

May 11, 2024 at 06:52

Hello, @Felipe Rojas,

We have identified the cause of the issue you encountered. It appears that an attribute was added to a product with a variation, but the inventory for this variation was set to zero.

To resolve this, we have updated the inventory for the variation from zero to the appropriate stock level. This adjustment should rectify the issue you experienced.

Furthermore, we have prepared a detailed video to guide you through the steps we took to address this matter. You can view this video in the private content area for your reference.

We trust this will assist you in managing similar situations in the future. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

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Felipe Rojas

Participant

May 14, 2024 at 18:31

Hello Tony, good afternoon. You’re doing completely the opposite of what I want to do. The units are set to 0 because we don’t have units of that product. The problem is that the filter isn’t working. I’ll repeat:

If you select size 2 in the filter, it should only show products with size 2. But it’s also showing products that don’t have available units for size 2.

I already made a website with XSTORE and the filter works fine, but I don’t know why this new installation isn’t working.

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Luca Rossi

Support staff

May 15, 2024 at 10:31

Hi @Felipe Rojas,

It seems you selected all the sizes for your products. Please remove the sizes with are not available in your products:

https://www.awesomescreenshot.com/video/27685003?key=5d88e8b07d185c06adbefba7d7e90b31

In the video above, you should remove the size 8 attribute from your product.

Let us know how it goes!

Best regards,
8Theme’s Team

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Tagged: best selling woocommerce, product swatches not working, shop page product filter, swatches filter issue, woocommerce filter problems, woocommerce shop page issues, woocommerce themes
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