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There is no close icon to close comment images

This topic has 10 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Recep
    Recep
    Participant
    May 20, 2024 at 08:49

    Hello,

    There is no close button when you click on the images added to the comments! (especially bad on mobile) users can’t seem to figure this out. is it possible to fix this?

    Please, contact administrator
    for this information.
    #395918 Copied Theme version: 9.3.10
    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 20, 2024 at 11:35

    Hello, @Recep,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    To facilitate a better understanding of the issue you are experiencing, could you kindly provide a screenshot or a video demonstrating the problem? This will enable us to conduct a thorough review and offer the appropriate assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    #395943 Copied
    Avatar: Recep
    Recep
    Participant
    May 20, 2024 at 12:40

    Hello,

    Of course, there is no close button when you click on the images in the user comments of a product on both mobile and desktop. I’m talking about the product images that customers add to their comments.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #395954 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 20, 2024 at 13:40

    Hello, @Recep,

    Thank you for your response.

    1/ We have conducted a review of our test site and found no issues similar to the one you are experiencing. It appears that the problem with product images in customer comments, specifically concerning the visibility of the close button, is unique to your site. For your reference, We have attached an image illustrating the issue as observed. https://paste.pics/QYXU2

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    #395971 Copied
    Avatar: Recep
    Recep
    Participant
    May 20, 2024 at 14:47

    Hello,

    I found the error. Since I did the operation in your answer here, the close icon does not appear.

    Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disabled.

    https://www.8theme.com/topic/close-product-image-preview-on-mobile-in-one-click/#post-395662

    #395985 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2024 at 04:53

    Glad you’ve sorted it out.

    #396040 Copied
    Avatar: Recep
    Recep
    Participant
    May 21, 2024 at 08:03

    Actually, we cannot say that it is completely solved. In another support request, the X icon appears twice and when I close the Image Lightbox to fix it, the X icon disappears in the comments.

    Is there any other solution?

    #396060 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 21, 2024 at 09:46

    Hi @Recep,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.et-lightbox-opened button.mfp-close {
    display: block !important;
    color: #fff;
}

    Hope it helps!

    #396083 Copied
    Avatar: Recep
    Recep
    Participant
    May 21, 2024 at 12:05

    Thanks.

    #396095 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 21, 2024 at 12:05

    Dear Recep,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #396096 Copied

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