Luca Rossi

Hi @Safe Desires,

We’ve checked again and the lightbox gallery is working fine:

https://www.awesomescreenshot.com/video/28162079?key=9eb1cd8c50a4e4c7d80db5b4a3334bb9

Could you please confirm?

Thank you!

Dear @Alpha111,

We are currently experiencing difficulties accessing your WordPress Dashboard pages, as indicated by the error shown here: https://prnt.sc/5uKVg8Xhohsb.

To facilitate our troubleshooting process, could you kindly disable CloudFlare on your website temporarily? This would greatly assist us in identifying and resolving the issue more efficiently.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hi @Aulakh, Sam,

We didn’t test both cloudfront and cloudflare yet.

But you can take a look at WP-Rocket: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Best Regards,
8Theme’s Team

Hi @Aulakh, Sam,

We’re talking about this caching system: https://prnt.sc/eAfpS-wotEZM

Best Regards,
8Theme’s Team

Hi @Ankit Khandelwal,

1. Header: Please add the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    .header-main h1 {
        font-size: 40px !important;
    }
}
@media (max-width: 480px){
    .header-main h1 {
        font-size: 36px !important;
    }
}
@media (max-width: 430px){
    .header-main h1 {
        font-size: 32px !important;
    }
}
@media (max-width: 390px){
    .header-main h1 {
        font-size: 26px !important;
    }
}
@media (max-width: 320px){
    .header-main h1 {
        font-size: 22px !important;
    }
}

2. Menu: to make the menu items same as desktop, please switch to Header Elementor Builder https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

3. You can try with Contact Form 7 plugin: https://wordpress.org/plugins/contact-form-7/

Best Regards,
8Theme’s Team

Hi @doitmisr,

In this case, you have to turn off the Variation Gallery under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Variation Gallery:

https://prnt.sc/wKzS5zobDorB

I tried this code and it conflicts with the thumbnail product images that are supposed to appear below the main image.

Should you require further code customization, our team of expert developers is ready to assist you with bespoke solutions. For a detailed estimate and to discuss your specific requirements, please submit a request for customization services through the following link: [8Theme’s Customization Services](https://www.8theme.com/account/#etheme_customization_panel).

We appreciate your understanding and are here to support you with any additional questions or needs you may have.

Kind regards,
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well. We kindly request your assistance in purging all caches associated with your cache plugins, as well as those within your CloudFlare account(https://prnt.sc/5uKVg8Xhohsb). Could you please clear them and perform a subsequent check?

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

Dear @Alpha111,

We hope this message finds you well.

We have reviewed the Sale Boosters settings and confirmed that they are functioning correctly. Could you please recheck at your convenience?

Additionally, please ensure that all caches have been cleared.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @Gbp,

We hope this message finds you well. We have conducted a thorough review of your entire site but were unable to locate the reCaptcha you mentioned. Could you please specify on which page you are encountering this issue?

Additionally, we have noticed that the previous admin account credentials are no longer functioning. Could you kindly provide us with updated admin account details at your earliest convenience?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear @bhamra,

We hope this message finds you well. Upon reviewing the error logs, we have identified several issues that appear to be related to the current PHP version 8.3.x.

Could you kindly assist us by contacting your hosting provider to request a downgrade of the PHP version to 8.1? This change is crucial for resolving the existing issues.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hi @patrickjanko,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.et_b_header-account.et_element-top-level .et-mini-content,
.et-mini-content-head,
.etheme-elementor-off-canvas .etheme-elementor-off-canvas__main{
    background-color: #96b416 !important;
}

https://prnt.sc/JaCdSg_sp-x5

Hope it helps!

Hello @Red8,

Thank you for reaching out to us with your concern. We understand how crucial loading times are for the success of your website, and we are here to help.

From your description, it seems that the admin-ajax.php file is causing a significant delay. This can happen due to various reasons, often involving plugin conflicts or excessive requests being made by certain features on your site.

To better assist you, we would recommend the following steps:

1. **Disable all plugins temporarily** to see if the loading time improves. If it does, reactivate them one by one to identify the culprit.
2. **Check your theme and plugins for updates** that might address performance issues.
3. **Implement caching** if not already in place, as this can significantly reduce the load on admin-ajax.php: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
4. **Optimize the WordPress Heartbeat API** (which uses admin-ajax.php) by reducing its frequency or disabling it where not necessary.

Thank you for your patience and cooperation. We look forward to resolving this issue promptly.

Best Regards,
8Theme’s Team

Hi @Safe Desires,

The lightbox gallery is working fine in the Single Product Builder Elementor.

We’ve checked in the frontend and could see there are many Javascript errors in the Console Log: https://prnt.sc/rqfxfB3tI2Pm

The JS error will prevent the lightbox gallery from loading.

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Best Regards,
8Theme’s Team

Hi @SOFIANE,

FYI: This issue has been fixed in the latest version v9.3.11 also.

Could you please update your XStore theme & XStore Core plugin to the latest version also?

Thank you!

Hi @Enzo Web,

This issue has been fixed in the latest version of XStore theme(v9.3.11).

Please update your XStore theme & XStore Core plugin to the latest version.

Best Regards,
8Theme’s Team