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When I try to activate the Sales booster feathers, I got an empty pop error message

This topic has 8 replies, 3 voices, and was last updated 2 weeks, 5 days ago ago by Luca Rossi

Freelancer

Participant

May 26, 2024 at 16:35

When I try to activate the Sales booster feathers, I got an empty pop error message . See the screen shot!

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#396719 Copied Theme version: 9.3.10

7 Answers

Tony Rodriguez

Support staff

May 27, 2024 at 05:22

Hello, @Freelancer,

Thank you for reaching out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has applied the necessary patches to the Xstore dashboard, which has addressed the problem.

To ensure that you see the changes, please clear your browser’s cache and access your site using a new browser session. For your reference, we have uploaded a screenshot in the private content area of your account.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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#396730 Copied

Freelancer

Participant

May 27, 2024 at 10:00

Thanks a lot, if is fixed but does not save the desired parameters. for example delivery days, I have changed to 1 day but it does not save the changes.

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#396779 Copied

Tony Rodriguez

Support staff

May 27, 2024 at 12:27

Hello, @Freelancer,

We have reviewed the functionality of the Estimated Days Sales Booster and confirmed that it is operating correctly. However, we noticed that it had not been activated. We have now activated the feature and set it to “1 Day” under the Estimated Days Sales Booster settings for your convenience.

For your reference, please review the images provided in the private content area.

We trust this information will be useful to you. Should you need any further assistance or have additional questions, please feel free to contact us. We are committed to providing you with the support you need.

Kind regards,
The 8theme Team

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#396801 Copied

Freelancer

Participant

May 27, 2024 at 12:34

It works for only sales booster, but not all setting are saved, for example cart check out count down is not saving repeating the loop or change the text

#396802 Copied

Tony Rodriguez

Support staff

May 27, 2024 at 13:09

Hello, @Freelancer,

1/ We have conducted a thorough review of the Sale Booster Cart/Checkout Countdown feature on our test site. We are pleased to inform you that it is functioning correctly across both the default cart/checkout layout and the backend and frontend interfaces.

For your reference, we have included an image in the private content area of our website.

It appears that the issue is isolated to your site. We recommend checking your site’s configuration or we can provide further assistance to resolve this matter.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

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#396808 Copied

Freelancer

Participant

May 29, 2024 at 09:04

Hello Tony:

As you mentioned in the previous reply: Our team has applied the necessary patches to the Xstore dashboard, which has addressed the problem.

Why they cannot do the necessary patches for solving the checkout booster as you did for solving the delivery days update option?

I have tried the solutions but did not work.
Thanks a lot.

#397083 Copied

Luca Rossi

Support staff

May 29, 2024 at 09:47

Dear Freelancer,

We hope this message finds you well. We are writing to inform you that the previously reported issue with the Cart/Checkout Countdown appears to have been resolved following a cache update. The functionality is now operating correctly in both languages, as evidenced by the screenshots provided below:

– [Screenshot 1](https://prnt.sc/bVKiB2IC5PC3)
– [Screenshot 2](https://prnt.sc/pYXsO1u2onvc)

Could you kindly verify this on your end and confirm that everything is functioning as expected?

We appreciate your assistance and look forward to your confirmation.

Thank you!

Best Regards,
8Theme’s Team

#397097 Copied
Tagged: empty pop error solutions, improve woocommerce sales, resolve woocommerce issues, sales booster activation, woocommerce themes, wordpress error message, wordpress themes troubleshooting
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