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Viewing 30 posts - 3,841 through 3,870 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    June 19, 2024 at 05:15

    Dear @Makerpax,

    Could you kindly assist us by disabling the cache from CloudFlare at your earliest convenience?

    Thank you for your attention to this matter.

    Best regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 19, 2024 at 04:41

    Hi @Amir,

    1. For the overlay background color, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .et-footers-wrapper footer.footer {
        position: relative;
    }
    .et-footers-wrapper footer.footer::before {
        content: '';
        position: absolute;
        background-color: rgba(0, 0, 0, 0.6);
        width: 100%;
        height: 100%;
        top: 0;
        left: 0;
    }
    

    2. What do mean header cover the slider? We don’t see it cover on our end: https://prnt.sc/iiUTCkU_A9pq

    3. Does x Store not have a good filterable gallery option?
    > You can try with the Gallery element then select Multiple Gallery: https://prnt.sc/0RJNnhJ6oL58

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 12:48

    Hi @jimmy-17,

    We’ve checked and it’s not working on Firefox, other browsers are working fine.

    – Chrome: https://prnt.sc/zrNFliwmI49R
    – Safari: https://prnt.sc/X32dobHzx_CY
    – Opera: https://prnt.sc/yZoztKgm6Hrk

    – Firefox: https://prnt.sc/Ar00t8FcxAP3

    Please note the issue related to the 3rd party plugins must be directed to the plugin’s author, they fall out of scope our support standard.

    Thanks for understanding!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 12:36

    Hi @bafana57,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .shop_table .amount,
    body .quantity-wrapper.type-square span,
    body #payment .payment_methods label, 
    body #shipping_method label {
        color: #000;
        border-color: #000;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 12:24

    Dear @Makerpax,

    We hope this message finds you well. We have identified a potential issue related to the caching mechanisms on your website. To address this, could you kindly assist us by completely disabling all caching systems on your site?

    Once this has been done, please review the shop page again to ensure that the issue has been resolved.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 08:00

    Dear @bafana57,

    We hope this message finds you well. We kindly request that you provide us with your WordPress Admin credentials to facilitate our ongoing support. Please share the username and password at your earliest convenience.

    For reference, here is the screenshot: [https://prnt.sc/iZyO2OpQnk-4](https://prnt.sc/iZyO2OpQnk-4)

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 07:44

    Hi @Yasir Alam 8Theme,

    It needs many custom scripts to reproduce exactly the same as the example site and fall out of scope our support standard.

    But you can try with this custom CSS instead:

    
    body .swiper-pagination .swiper-pagination-bullet-active {
        min-width: 20px;
        border-radius: 5px;
    }
    

    https://prnt.sc/sMRf4RCUk-d9

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 07:39

    Hi @Goostaf,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (min-width: 980px){
        .content-product .button.add_to_cart_button {
            position: absolute;
            right: 0;
            bottom: 15px
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 06:47

    Dear @lycbr,

    We hope this message finds you well. We would like to inform you that we have temporarily disabled the following third-party plugins, which has resulted in the restoration of functionality to the customizer:

    https://prnt.sc/rwhvKIAyQ5cS

    Please be advised that any issues related to third-party plugins should be directed to the respective plugin authors, as these fall outside the scope of our standard support services.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 18, 2024 at 05:50

    Dear @JoHuCa,

    We hope this message finds you well. We have recently made some modifications to the custom CSS codes and would appreciate it if you could review them at your earliest convenience.

    Please find the updated codes at the following links:
    – [https://prnt.sc/XnhghofPGEt0](https://prnt.sc/XnhghofPGEt0)
    – [https://prnt.sc/PRfpD-prbATa](https://prnt.sc/PRfpD-prbATa)

    Thank you for your attention to this matter. We look forward to your feedback.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 16:10

    Hi @Yasir Alam 8Theme,

    Please navigate to XStore > Theme Options > WooCommerce(Shop) > Checkout > Phone Field > select Required:

    https://prnt.sc/8E5sE0SXhJMX

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 12:39

    Dear @amiseo,

    We are pleased to inform you that we have successfully implemented the new snippet code on your website, and the lightbox feature is now functioning correctly.

    Could you kindly take a moment to review the update at your earliest convenience? You can check the functionality using the following link: [https://prnt.sc/OBwx699_9PG3](https://prnt.sc/OBwx699_9PG3).

    We look forward to your feedback.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 12:15

    Hi @JoHuCa,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    /* header overlap issue */
    [data-elementor-type="header"] {
        z-index: 9;
        position: relative;
    }
    /* Comment height */
    body textarea#comment {
        height: 100px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 11:20

    Hi @vera,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 11:14

    Let us know how it goes!

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 11:12

    Dear Simone,

    We are pleased to inform you that the issue you reported has been successfully resolved.

    Please be advised that the menu item links currently do not support special characters such as commas (“,”) and vertical bars (“|”). Including these characters may cause a PHP Fatal error. Our development team is aware of this limitation and is actively working to address it in forthcoming updates.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 08:35

    Hi @amiseo,

    Could you please help us to double check your website?

    It seems down now: https://prnt.sc/QXyM9Jj3RQc1

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 07:41

    Hello @giakhiemtoys,

    Thank you for reaching out to us and for your kind words about our support.

    We appreciate you sending over the screenshots to help us understand the issue better. From your description, it seems you are trying to customize a button using the XStore Shortcodes. To assist you further, I would be happy to guide you through the process of adding an icon and changing the background color of your button.

    1. **To change the background color of the button:**
    You can add a style attribute directly in the shortcode to change the background color. For example, if you want to set the background color to blue, you can modify your shortcode like this:

    
       [button style="background-color: blue;"]
    

    2. **To add an icon to the button:**
    To include an icon, you will need to use the icon attribute in the shortcode. You can choose the icon you want from the available list in our documentation. Here is how you can add an icon:

    
       [button icon="icon_name"]
    

    Replace “icon_name” with the actual name of the icon you wish to use.

    Here is how your complete shortcode might look after the adjustments:

    
    [button style="background-color: blue;" icon="icon_name"]Your Button Text[/button]
    

    Please replace “icon_name” with the name of the icon you choose and “Your Button Text” with the text you want on the button.

    If you need further customization or have any more questions, feel free to ask. We’re here to help!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 17, 2024 at 04:51

    Dear @Alpha111,

    We hope this message finds you well. We kindly request that you review the following screenshots:

    https://prnt.sc/gRxBT-EnuUKe
    https://prnt.sc/VvDh0lx8kcG8

    We trust these will assist you in your endeavors. Should you have any questions or require further information, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 17:30

    Hi @Alpha111,

    Your prices are too long. In this case, we suggest you to reduce the font-size of price into 14px.

    After that find and remove this custom CSS code:

    
    .etheme-product-grid-item .price ins {
        display: block;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 17:27

    Hi @Alpha111,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 420px){
        .etheme-product-grid-item .etheme-product-grid-categories {
            min-height: 30px;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 17:15

    Hi @shawn,

    The video has been removed.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 10:30

    Hi @shawn,

    To remove the Cross-sell Products title under the cart page, please add the following CSS under Theme Options > Theme Custom CSS > Global CSS:

    
    .cart-checkout-advanced-layout .content-page .products-title {
         display: none;
    }
    

    To fix the footer issue on emtpy cart page, please also add this:

    
    .cart-empty.empty-cart-block {
        min-height: 100vh;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 09:10

    Hi @shawn,

    Below the cart page is the Croll-sell Products section, to setup the Cross-sell Products please take a look at this article: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-2

    We still can’t reproduce the footer issue on cart page, please checkout out video: [Video Removed]

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 08:11

    Hi @Safe Desires,

    The live tracking information is not available in XStore right now.

    We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 08:04

    Dear @amamatdi,

    I hope this message finds you well. I am writing to inform you that I have attempted to replicate the issue you reported using Safari, but was unable to do so. For your reference, here is a video demonstrating the process: https://www.awesomescreenshot.com/video/28665391?key=4e14d587ffe6ad1b77a636b59623fc4d.

    It appears that the problem may be related to cache settings. Could you please clear all caches on your browser and verify if the issue persists?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 07:54

    Hi @khurram virk,

    Please also add this custom CSS:

    div#tab-description table tr {
        padding: 10px;
        border: 1px solid grey;
    }
    div#tab-description table td,
    div#tab-description table th {
        border-left: 1px solid grey;
        padding-left: 10px;
    }
    

    https://prnt.sc/-NIco967cQ4b

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:47

    Thanks @jhawker81.

    We’re looking into that ticket.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:44

    Hi @vera,

    We’ve updated the custom codes to this:

    
    add_filter('woocommerce_product_get_rating_html', function($html, $rating, $count) {
        global $product;
        $review_count = $product->get_review_count();
    	$label = sprintf( __( 'Rated %s out of 5', 'woocommerce' ), $rating );
    	$html  = '<div class="star-rating" role="img" aria-label="' . esc_attr( $label ) . '">' . wc_get_star_rating_html( $rating, $count ) . '</div><span class="rate-count">('.$review_count.')</span>';
    	return $html;
    }, 10, 3);
    

    Now the review count is working fine.

    Can you please check?

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:26

    Don’t worry.

    We’re here to help you!

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    Viewing 3,870 results - 3,841 through 3,870 (of 5,361 total)
Viewing 30 posts - 3,841 through 3,870 (of 5,361 total)
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