PROBLEM WITH ADD TO CART BUTTON ON SIGLE PRODUCT PAGE

This topic has 8 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

  • Avatar: amamatdi
    amamatdi
    Participant
    June 14, 2024 at 10:56

    hello
    i have a problem with the add to cart button with the variable product not simple product when I click on it it doesn’t t work please check it and fix it for me this is happened after the last update

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2024 at 12:00

    Hello, Amamatdi,

    Thank you for reaching out to us.

    We have reviewed the functionality and confirmed that the ‘Add to Cart’ feature is operating correctly. To assist you further, could you please provide the URL of the product where you are experiencing issues?

    We look forward to resolving this matter for you.

    Best Regards,
    8Theme’s Team

    Avatar: amamatdi
    amamatdi
    Participant
    June 14, 2024 at 12:27

    hello every product having variations the add to cart button doesn t work it works only with the simple products

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2024 at 12:32

    Hello, Amamatdi,

    We hope this message finds you well. Although you were unable to provide a link to a variable product, we have successfully conducted the testing. Here are the results: https://prnt.sc/Jwbu9Xrp1dc_

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: amamatdi
    amamatdi
    Participant
    June 14, 2024 at 17:01

    hello
    i recorded a video which in you will find two problems
    1/ the quick view doesn t work also it said error with ajax
    2/ i tried the same product like you and the add to cart button doesn t work, as i said before it doesn t work with all product with variations
    please help me

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2024 at 17:19

    Hello, Amamatdi,

    We’ve recorded a video for you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: amamatdi
    amamatdi
    Participant
    June 14, 2024 at 18:34

    hi
    i tested with a macbook pro safari and chrome browser always the same thing, an asus with chrome and edge browser alwasys the same problem
    my samsung phone chrome and samsung browser same problem no quick view and no add to cart

    Avatar: Justin
    Luca Rossi
    Support staff
    June 15, 2024 at 08:04

    Dear @amamatdi,

    I hope this message finds you well. I am writing to inform you that I have attempted to replicate the issue you reported using Safari, but was unable to do so. For your reference, here is a video demonstrating the process: https://www.awesomescreenshot.com/video/28665391?key=4e14d587ffe6ad1b77a636b59623fc4d.

    It appears that the problem may be related to cache settings. Could you please clear all caches on your browser and verify if the issue persists?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

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