Unable to change size or color of price on single product page.

This topic has 18 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by jhawker81

  • Avatar: jhawker81
    jhawker81
    Participant
    June 12, 2024 at 16:54

    Unable to change the size or color of the price on a single product page. Also, how do I move the product title and breadcrumbs above the product images on a pad and mobile-only?
    Thank you

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    17 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 13, 2024 at 06:41

    Hello, @jhawker81,

    Thank you for contacting us and for using XStore.

    1/ A/ We have conducted a thorough review of the Product Price Widget on our test site and confirmed that it is functioning correctly. It appears that the issue is isolated to your site. For your reference, please review the attached image which provides evidence of the widget’s performance on our test site. https://paste.pics/edit/R5UK9

    B/ To address this, we recommend the following steps:

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    2/ Regarding the display of Breadcrumbs and the product title on mobile and tablet devices, please follow these steps:

    1. Navigate to the Breadcrumbs and Product Title container.
    2. Under the Advanced tab, go to the Responsive Section.
    3. In the Visibility settings, enable “Hide On Desktop” to ensure these elements are displayed only on mobile and tablet devices.

    For your convenience, an illustrative image can be found here: [View Image](https://paste.pics/edit/R5UD4).

    We appreciate your cooperation and look forward to resolving these issues promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 10:40

    This is not working. “how do you exclude CSS from their caching plugin?”

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    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 10:49

    Please reach out the theme support, and ask them how can you exclude specific plugin CSS from their caching system

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    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 11:38

    Do you guys want me to allow access to my site? I have tried all of the above that you have asked for; however, I have had no success. Also, the WP developer said one of my issues is that I need to exclude specific plugin CSS from your caching system. How do I do that? It seems the issues I have experienced have something to do with XStore caching. Please let me know.

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    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 16:37

    Hi @jhawker81,

    We’re able to change the price color of your products:

    https://prnt.sc/kv2kxMDEFY_B

    Could you please double check again? It seems the cache issue.

    Thank you!

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 16:47

    Yes, I am able to change color now, but I think I am having serious issues with the cache. It has started breaking down several needed plugins that were working fine until a couple of days ago. Please refer to my most recent ticket.

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    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:06

    Dear @jhawker81,

    We hope this message finds you well. Should you wish to exclude the custom CSS files from Elementor, we kindly suggest excluding the entire directory at the following URL:

    https://mydoodlecanvas.com/wp-content/uploads/elementor/css/

    We trust this will assist you with your setup. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 17:09

    I am getting a 404 page.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:15

    Hi @jhawker81,

    We meant exclude all the CSS files in that directory.

    Best Regards,
    The 8Theme Team

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 17:17

    Okay, thank you Luca. I will wait until you see my most recent ticket before I make any changes. thank you.

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:18

    Let us know how it goes!

    Thank you!

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 17:19

    Also, as you know I am a novice this is way over my head. LOL

    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:26

    Don’t worry.

    We’re here to help you!

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 17:31

    Please look at my most recent ticket with the problems with woo commerce and advanced product fields that were working fine until your most recent update. PLEASE READ MY NEW TICKET that talks about price changing when selecting different variables. I desperately need this fixed. i don’t know how to find the ticket #

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 17:36

    i sent you the ticket private content

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    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    June 14, 2024 at 17:47

    Thanks @jhawker81.

    We’re looking into that ticket.

    Avatar: jhawker81
    jhawker81
    Participant
    June 14, 2024 at 19:18

    thank you very much

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